Role Description The Senior Infrastructure Engineer is responsible for the design, implementation, administration, and continuous improvement of the company’s IT infrastructure. This role ensures the availability, security, and performance of server and cloud environments, supporting the operational needs of a telecom and networking organization. The position covers Windows and Linux servers, virtualization platforms, networking, and Microsoft 365 services (SharePoint, Microsoft Entra ID, and Microsoft Teams). Approximately 15% of the role is dedicated to Level 2 support, assisting the Service Desk with infrastructure-related incidents. The role also requires the ability to drive activities in project mode and actively contribute to infrastructure initiatives. Key Responsibilities - Infrastructure Administration - Manage and maintain Windows Server and Linux environments - Administer and monitor virtualization platforms (VMware, Proxmox, or equivalent) - Ensure system availability, performance, patching, and lifecycle management - Manage backup, monitoring, and disaster recovery processes (e.g., Veeam) - Maintain certificate management and enforce security standards - Manage network infrastructure (LAN, WLAN, user VPNs) - Cloud & Collaboration Platforms - Administer Microsoft 365 services, including: - SharePoint Online - Microsoft Teams - Microsoft Entra ID - Manage Identity & Access Management and related security controls - Support integration between on-premises infrastructure and cloud platforms - Administer Mobile Device Management (MDM) solutions (e.g., Intune) - Manage container environments (e.g., Docker) - Infrastructure Projects - Contribute to the design and implementation of infrastructure projects - Participate in cloud adoption and infrastructure modernization initiatives - Prepare and maintain technical and architectural documentation - Coordinate with other ICT teams for infrastructure deployments and changes - Operational Support - Provide Level 2 support (~15% of workload) for infrastructure-related incidents - Assist the Service Desk with incident resolution and root cause analysis - Contribute to continuous improvement of infrastructure operations - Ensure daily backup and availability checks Qualifications - Technical Skills - Strong expertise in Windows Server administration (including Active Directory) - Strong expertise in Linux system administration - Experience with virtualization platforms (VMware, Proxmox) - Knowledge of the Microsoft 365 ecosystem (SharePoint, Teams, Entra ID) - Understanding of identity management, security practices, and certificate management - Experience with scripting and automation (PowerShell, Python) - Knowledge of storage systems (SAN, NAS) - Professional Skills - Strong problem-solving and troubleshooting skills - Ability to work effectively in remote and international teams - Experience in managing and driving infrastructure projects - Strong documentation and communication skills - Ability to collaborate within cross-functional IT teams - Proactive, autonomous, and curious mindset - Experience and Education - Degree in Computer Science, Information Systems, or a related field (or equivalent experience) - Minimum of 5 years’ experience in system administration or infrastructure engineering - Experience in enterprise or telecom environments is a plus - Languages - Fluent in English - Good command of Dutch (Flemish) - Knowledge of French is an asset Benefits - All our positions are open to both women and men and are, of course, open to people with disabilities.

• Provide daily operational support and administration for Microsoft cloud services, such as SharePoint, OneDrive, Intune • Handle incoming tickets and create documentation on the existing infrastructure • Support the Platform Manager in creating governance policies • Monitor and manage platform performance, escalating issues when necessary • Provide ongoing technical and operational support to Platform Managers

Role Description This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. The IT Director, Credit Administration Technology provides strategic leadership, delivery oversight, and people management for technology solutions that support Credit Administration functions across the organization. This role is accountable for the technology strategy, application portfolio, operational excellence, and delivery outcomes that enable efficient credit lifecycle management, regulatory compliance, risk management, and business growth. The IT Director partners closely with Credit Administration, Risk, Operations, Product, and Enterprise Technology leaders to align technology investments with business priorities. The role leads teams of architects, engineers, analysts, and delivery professionals while ensuring solutions are scalable, secure, resilient, and aligned with enterprise standards. Responsibilities - Technology Strategy & Leadership - Develop and execute the technology strategy and roadmap for Credit Administration platforms and capabilities. - Align technology investments with business objectives, regulatory requirements, and enterprise architecture standards. - Act as the primary technology leader and trusted advisor for Credit Administration stakeholders. - Drive modernization initiatives, automation opportunities, and continuous improvement efforts across the credit technology landscape. - Delivery & Portfolio Management - Oversee the successful delivery of technology initiatives supporting credit administration processes, including workflow management, collateral management, covenant monitoring, document management, servicing, and reporting. - Manage technology portfolios, budgets, resource allocation, and prioritization activities. - Ensure programs and projects are delivered on time, within budget, and aligned with business outcomes. - Establish and monitor KPIs, service levels, and operational performance metrics. - Business Partnership - Build strong relationships with Credit Administration, Credit Risk, Operations, Compliance, and Audit organizations. - Collaborate with business leaders to identify opportunities to improve efficiency, control effectiveness, and customer experience. - Translate business strategies and regulatory requirements into actionable technology plans. - Serve as a liaison between business stakeholders and technology teams. - Application & Platform Management - Provide oversight for the application portfolio supporting Credit Administration functions. - Ensure platforms are reliable, secure, scalable, and well-supported. - Lead vendor management activities, including product evaluations, contract negotiations, and strategic partnerships. - Drive adoption of modern technologies, cloud services, APIs, and automation capabilities. - Risk, Compliance & Governance - Ensure solutions comply with applicable regulatory, security, audit, and risk management requirements. - Establish strong governance processes for architecture, change management, and operational controls. - Partner with Information Security, Risk, and Internal Audit teams to address findings and proactively manage technology risks. - Maintain business continuity, disaster recovery, and resiliency plans for critical applications. - People Leadership - Lead, coach, and develop a high-performing team of managers, architects, engineers, analysts, and delivery professionals. - Foster a culture of accountability, innovation, collaboration, and continuous learning. - Support talent acquisition, succession planning, and career development initiatives. - Promote engineering excellence and adoption of best practices across teams. Qualifications - Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management. - 10+ years of progressive IT leadership experience with responsibility for enterprise applications and technology delivery. - Experience leading technology teams supporting lending, credit administration, commercial banking, risk management, or related financial services functions. - Proven track record managing large-scale technology portfolios, budgets, and strategic initiatives. - Strong understanding of software development, enterprise architecture, application integration, and data management practices. - Experience working with executive stakeholders and influencing strategic decisions. - Excellent communication, leadership, and organizational skills. Preferred Qualifications - Experience supporting Credit Administration, Commercial Lending, Loan Operations, or Credit Risk functions. - Knowledge of banking regulatory requirements and control frameworks. - Experience with cloud platforms (Azure preferred), APIs, microservices, and modern engineering practices. - Experience leading technology modernization and digital transformation initiatives. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Maintains a teaching load of approx. 3 courses per year per B&SC teaching guidelines. • Respond to student and staff inquiries within a 24-48-hour period. • Monitors adjunct faculty members every term. • Ensures BOT documents are uploaded accurately and on time. • Complete End-of-Term processes each term. • Handles daily interactions for student issues, plagiarism, operational questions, etc. • Conducts formal and/or informal classroom observations each term. • Attends all mandatory meetings. • Monitors instructional data reports. • Helps foster the CoI among faculty and share best practices. • Complete any other duties as assigned.