• Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.) • Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries. • Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Role Description Ready to take your career abroad and gain global experience while living under the Greek sun? Join the Booking.com Customer Experts team in Greece — and help travelers plan their dream trips, all while you build your own international journey. As a Customer Support Specialist, you’ll support German-speaking Booking.com users with everything from simple questions to full travel plans. Your role helps travelers feel confident and inspired — and makes their experience smoother from start to finish. Your daily responsibilities include: - Handling incoming calls, messages, and emails from Booking.com users - Managing reservations, special requests, changes, and complaints - Researching travel options based on customer needs - Modifying bookings according to client preferences - Processing payments, cancellations, and adjustments - Providing solutions that help travelers feel supported and well-informed Qualifications - Fluent German + good English communication skills - Strong attention to detail - Problem-solving and troubleshooting ability - Comfort with unexpected changes or last-minute requests - Experience in e-commerce or online bookings is a plus - A positive mindset and interest in building an international career Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture Company Description You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world’s most well-known brands.

Role Description TechOp Solutions International is looking for a Lead Customer Service Representative to provide day-to-day leadership and oversight of a team supporting federal financial operations and payroll customer service functions. The Lead CSR will ensure quality, productivity, and compliance with contractual requirements while serving as the first point of contact for operational issues and staff guidance. This individual will work closely with program management to maintain high levels of customer satisfaction and operational performance. - Provide daily leadership, guidance, and oversight to Customer Service Representatives. - Monitor workload distribution and ensure timely completion of customer inquiries. - Perform quality assurance reviews and provide coaching and feedback to team members. - Ensure compliance with established policies, procedures, and performance standards. - Assist with onboarding, training, and mentoring new employees. - Track team performance metrics and support continuous process improvement initiatives. - Perform limited CSR call and email handling. - Support management with reporting, scheduling, and operational coordination as required. - Perform additional duties as assigned. - Escalate complex customer issues and operational concerns to program management. Qualifications - High school diploma or equivalent required; Associates preferred. - Minimum of three (3) years of experience in customer service or help desk operations. - 4 years of overall experience (for Associates) or 6 years (for HS). - At least one (1) year of supervisory, lead, or team coordination experience. - Familiarity with customer service systems, operational processes, and compliance requirements. - Strong leadership, communication, and organizational skills. - Ability to coach team members while maintaining a collaborative and customer-focused environment. - Proficiency with Microsoft Office Suite. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Role Description This role is a mix of supporting customers who reach out over live chat, calls & emails. - You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. - Recording and segregating technical issues and product requests from customers and routing them to product team. - Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. Qualifications - You care about creating a software service experience that parallels a Michelin star Italian restaurant. - You genuinely like helping people and making them successful. - You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement). - Experience at an early stage SaaS startup would be a plus (this is not a hard requirement). - You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Requirements - Customer Support - Customer Service Benefits - Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA) - Min Experience: 0+ years - Location: Bengaluru, Remote (India) - Job Type: full-time