Role Description TechOp Solutions International is looking for a Lead Customer Service Representative to provide day-to-day leadership and oversight of a team supporting federal financial operations and payroll customer service functions. The Lead CSR will ensure quality, productivity, and compliance with contractual requirements while serving as the first point of contact for operational issues and staff guidance. This individual will work closely with program management to maintain high levels of customer satisfaction and operational performance. - Provide daily leadership, guidance, and oversight to Customer Service Representatives. - Monitor workload distribution and ensure timely completion of customer inquiries. - Perform quality assurance reviews and provide coaching and feedback to team members. - Ensure compliance with established policies, procedures, and performance standards. - Assist with onboarding, training, and mentoring new employees. - Track team performance metrics and support continuous process improvement initiatives. - Perform limited CSR call and email handling. - Support management with reporting, scheduling, and operational coordination as required. - Perform additional duties as assigned. - Escalate complex customer issues and operational concerns to program management. Qualifications - High school diploma or equivalent required; Associates preferred. - Minimum of three (3) years of experience in customer service or help desk operations. - 4 years of overall experience (for Associates) or 6 years (for HS). - At least one (1) year of supervisory, lead, or team coordination experience. - Familiarity with customer service systems, operational processes, and compliance requirements. - Strong leadership, communication, and organizational skills. - Ability to coach team members while maintaining a collaborative and customer-focused environment. - Proficiency with Microsoft Office Suite. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Role Description This role is a mix of supporting customers who reach out over live chat, calls & emails. - You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. - Recording and segregating technical issues and product requests from customers and routing them to product team. - Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. Qualifications - You care about creating a software service experience that parallels a Michelin star Italian restaurant. - You genuinely like helping people and making them successful. - You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement). - Experience at an early stage SaaS startup would be a plus (this is not a hard requirement). - You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Requirements - Customer Support - Customer Service Benefits - Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA) - Min Experience: 0+ years - Location: Bengaluru, Remote (India) - Job Type: full-time

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

Role Description We're looking for a Client Support & Customer Success Representative to join our growing team. If you enjoy helping people, communicating with customers, and building positive relationships, this could be the opportunity for you. Whether you're starting a new career or bringing experience from customer service, retail, hospitality, administration, or another client-focused role, we provide the training and support to help you succeed. - Respond to customer inquiries by phone, email, and text. - Provide information about products, services, and company policies. - Resolve customer concerns with professionalism and care. - Recommend products or services that best meet customer needs. - Maintain accurate customer records using our CRM system. - Work collaboratively to achieve customer service and performance goals. Qualifications - Strong communication and interpersonal skills. - A positive, customer-focused attitude. - Good organizational and problem-solving abilities. - Comfortable using computers and business software. - Previous customer service or sales experience is an asset but not required. Requirements - Applicants must be legally authorized to work in Canada and currently reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador. Benefits - Comprehensive training and ongoing support. - Flexible scheduling. - Performance-based incentives. - Career growth and development opportunities. - A supportive and collaborative team environment.