Idaho Power has a history dating back to 1916 when five different companies merged. Headquartered in Boise, Idaho, Idaho Power is dedicated to delivering energy
Customer Service Representative
Location
Idaho
Posted
5 days ago
Salary
$22 - $26 / hour
Seniority
Entry Level
No structured requirement data.
Job Description
Customer Service Representative
Idaho Power
Title: Entry Customer Service Representative Location: IDBoise Full time Pay Range: $22.07 $26.58 Are you customerfocused, adaptable, and techsavvy with strong multitasking skills? We're hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fastpaced, friendly environment with extensive training and growth opportunities. Enjoy a MondayFriday schedule (no weekends!) that varies from 7:30am 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employermatch and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and inoffice days) when certain qualifications are met. Training will be held onsite in Boise, Idaho. Customer Service Representatives deliver exceptional service in a teamoriented environment. They handle a high volume of customer calls and perform a variety of confidential, customerfocused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records. IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position. The successful candidates will be expected to report to work on August 31st, to begin our comprehensive training program. The first round of interviews, which will last approximately 30 minutes, are scheduled for July 27th through July 31st . The second round of interviews, which will last approximately 45 minutes and will be conducted inperson, are scheduled for August 3rd through August 7th. The successful candidates will need to be in training from August 31st through October 22, November 3rd and 5th, December 4th through January 14th, February 2nd and February 3rd. As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Personal computer applications related to customer service system operation and requirements Standard office software including Excel, Word, and Outlook Preferred: Microsoft Teams and OneNote Skills in: Customer service Interpersonal communication Basic math, accounting, 10key, and typing Multitasking by listening, typing, and talking simultaneously Ability to: Use good judgment in applying established guidelines to solve work problems Maintain composure and deal effectively with a diverse customer base in stressful situations Understand and carry out moderately complex written and oral instructions Operate inbound or outbound phone system Provide monitoring and guidance to less experienced members of the team Deal effectively with customers and coworkers Practice a flexible approach in working with team members to develop a successful team Preferred: Adapt to the everchanging customer service environment MINIMUM REQUIREMENTS Education: High school diploma or GED Experience: 1 year of experience in customer service OR 2 years in a serviceoriented environment Preferred: 2 or more years of customer servicerelated experience 2 or more years of customer servicerelated experience in a callcenter or highvolume service environment Spanish bilingual PHYSICAL REQUIREMENTS This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources. ADDITIONAL REQUIREMENTS Traditional schedules will include an eighthour rotating schedule between the hours of 7:30am 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work nontraditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.
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