• Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members • Handling the technical side of onboarding and offboarding — accounts, access, equipment • Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian • Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team • Supporting security basics — access control, phishing prevention, employee training • Documenting your work and keep improving our IT processes and knowledge base

• Support the IT risk analysis function by setting direction and contributing to the information-gathering process, assessment of supporting technologies, and development of the audit program. • Collaborate with Audit team management and Staff members, as assigned, regarding audit program development. • Performs or directs staff performance of research on technologies included in the scope of audits, identifying assessment focus areas based upon risk analysis. • Performs or directs staff performance of key control testing through detailed analysis of various technical environments including operation systems, databases, network components and devices, and the related IT processes to manage those environments. • Communicates overall summary of audit results to management on a regular basis and alerts management to unusual or high-risk situations requiring immediate action. • Guides management in the development of satisfactory corrective actions in response to audit findings. Tracks progress against related corrective action plans, directing validation of key controls. • Develops and mentors systems audit staff.

• Provide day-to-day IT support for users across Japan primarily and rest of APJ • Manage and maintain end-user devices, peripherals, and workplace technology • Deliver onboarding and offboarding activities, ensuring all IT access, equipment, and account requirements are completed accurately and on time • Maintain asset records and ensure inventory information remains up to date • Monitor and manage the Ticket queue and Genesys chat queues, ensuring requests are triaged and handled within agreed service levels • Troubleshoot and resolve hardware, software, access, and collaboration tool issues • Work closely with local users, global IT teams, and third-party vendors where required • Create and maintain knowledge articles, support documentation, and process guides • Identify opportunities for process improvement and operational efficiency • Participate in automation, AI, and service improvement projects assigned to the team • Support testing, implementation, and adoption of new tools and processes • Share knowledge and provide guidance to junior team members when required • Participate in project activities and support business initiatives as needed

Title: IT Helpdesk Officer Location: Sydney Australia Work Type: Hybrid,Part-Time Job ID: 797-44293084 Job Description: Taronga Zoo are currently looking for an IT Helpdesk Officer, to join our IT team. The IT Helpdesk Officer will provide technical support and assistance to staff across Taronga. - Located at Sydney's Iconic Taronga Zoo - Ongoing, part time position - 3 days per week - TCSA Salaried Employees Award, Clerk Grade 1, annual package $88,406 *pro rata 3 days per week (includes base salary $78,000 pro rata + 12% superannuation) Based at the zoo, in the zoo grounds, the IT Helpdesk Officer is responsible for troubleshooting and resolving a range of IT issues, including network connectivity, software installation, hardware malfunctions and user ac-count issues. About the Role… The role provides basic audio visual (AV) support for internal meetings and keeper talks, ensuring smooth operation of presentation and conferencing equipment. The IT Helpdesk Officer is expected to communicate effectively with users, document problems and resolutions, and escalate more complex issues to senior IT staff. They will also contribute to project activities as required. Key Accountabilities… - Provide support to staff and resolve issues to minimise loss of productivity, ensuring all requests are logged and updated in the help desk system (JIRA). - Deliver Level 1 technical support across end user devices, applications and systems. - Provide basic AV support for internal meetings and keeper talks, including setup, troubleshooting and pack down of audio-visual equipment. - Complete standard setup activities for user accounts, computers, mobile devices and other IT systems in line with Service Level Agreements. - Contribute to the development and maintenance of knowledge base articles, documentation and technical procedures. - Deploy the Standard Operating Environment (SOE), including installation and configuration of software. - Maintain accurate records for assets issued, returned and supported in line with asset management practices. About You… We are looking for candidates that have: Key knowledge and experience - Experience in a Level 1 IT support or helpdesk environment, ITIL knowledge highly desirable - Knowledge of Microsoft 365, Windows 11 and common business applications - Familiarity with service management tools such as JIRA or similar ticketing systems - Basic understanding of networking concepts including WiFi, VPN and connectivity troubleshooting - Experience in user account management using Active Directory or Entra ID - Exposure to device management tools such as Software Centre or Microsoft Intune - Basic audio-visual knowledge including meeting room systems, conferencing tools and presentation equipment - Strong troubleshooting skills across hardware, software and end user devices - Experience with asset management and maintaining accurate records of IT equipment - Ability to communicate technical issues clearly to non-technical users and provide good customer service Essential Requirements: - Relevant tertiary qualifications in Information Technology or a related discipline, or equivalent demonstrated experience - Valid NSW Driver Licence and ability to travel between sites as required - Working with Children Check (or ability to obtain), given operational environment requirements Benefits… Our employees enjoy generous employment conditions including some of the following: - Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers! - Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's - Free onsite car parking, outside of peak periods - A wide range of discounts on our award winning accommodation across both sites - Discounted food and beverage purchases across the sites - Fitness Passport - We're a social team - there's always lots going on around the zoo that we get involved with! - - more! We Value Diversity… Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.