Role Description Wir suchen ab sofort tatkräftige Unterstützung als Kundenservice-Mitarbeiter*in (100% Homeoffice möglich) (deutschsprachig, ab sofort, in Vollzeit, hybrid in Berlin oder remote). - Operativer Kundenservice: - Bearbeitung von Kundenanfragen zu unseren erstklassigen Cookware-Produkten, insbesondere unseren Gusseisenpfannen, per E-Mail und gelegentlich auch am Telefon (Inbound). - Anfragen drehen sich um die Nutzung unserer Produkte, Liefer- und Retourenprozesse sowie schriftliche Kauf- und Nachkaufberatung. - Prozessentwicklung: - Gemeinsam mit dem Team Entwicklung unserer Serviceprozesse langfristig weiter, um die Kundenzufriedenheit nachhaltig zu steigern. - Optimierung von Vorlagen, Erstellung von FAQs oder Unterstützung in der Automatisierung durch KI-Tools. Qualifications - Ausgeprägte Leidenschaft für das Kochen und für erstklassige Küchenutensilien. - Erfahrung im Kundenservice eines E-Commerce-Unternehmens, idealerweise mit erster Erfahrung in der Nutzung von Gorgias und Shopify. - Hohes Maß an Serviceorientierung und zielorientierte, empathische Arbeitsweise. - Analytische Kompetenz zur strukturellen und prozessualen Weiterentwicklung unseres Kundenservices. - Ausdrucksstark und schriftlich fehlerfrei in der deutschen Sprache, konversationssicher in Englisch. - Verfügbarkeit von 40 Stunden an fünf Tagen pro Woche (09.00 bis 18.00 Uhr). Benefits - 30 Urlaubstage. - Flexible Arbeitszeiten und Homeoffice (remote oder in Berlin). - Apple MacBook + Zubehör. - Weiterbildungsbudget: 1.500 € pro Jahr, frei wählbar. - Stark reduzierte Mitgliedschaft bei Urban Sports Club. - Kostenloses und unbegrenztes ÖPNV-Ticket durch Berlin und Deutschland. - Corporate Benefits bei 1.500+ teilnehmenden Unternehmen. - Offene Atmosphäre in einem Coworking-Office mit anderen Startups. - Mitgestaltungsmöglichkeiten für deine Ideen. - Kulinarische Team-Events mit jungen und kreativen Restaurants in Berlin.

Role Description - Respond to customer inquiries via live chat in a timely and professional manner. - Assist customers with product or service information. - Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department. - Maintain accurate records of customer interactions. - Process customer requests, such as account updates, order tracking, refunds, or cancellations (depending on the company). - Follow company policies and customer service standards. - Meet response time, resolution time, and customer satisfaction (CSAT) targets. - Identify recurring customer issues and provide feedback for process improvements. - Collaborate with other teams to ensure efficient issue resolution. Qualifications - Excellent written communication and typing skills. - Strong problem solving and critical thinking abilities. - Ability to multitask and manage multiple chat conversations simultaneously. - Basic computer proficiency and familiarity with customer support software. - Strong attention to detail and organizational skills. - Ability to remain calm and professional under pressure. - High school diploma or equivalent (associate's or bachelor's degree may be preferred by employer). Benefits - Paid Time off - Employee wellness program - Health Insurance Company Description A trusted recruitment partner dedicated to guiding exceptional people to exceptional opportunities.

• Serve as the primary point of contact for members by handling inbound phone calls throughout your scheduled shift. • Provide timely support via email, SMS, and other messaging channels during periods between calls. • Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce experience with empathy and professionalism. • Educate members on Lifeforce products, diagnostics, supplements, medications, memberships, and services. • Resolve member concerns accurately and efficiently while taking ownership through to resolution. • Confidently de-escalate challenging situations and provide thoughtful solutions that build trust. • Navigate multiple systems simultaneously while documenting member interactions accurately in real time. • Collaborate closely with clinical, diagnostic, pharmacy, and operations teams to ensure seamless member experiences. • Stay current on evolving products, workflows, and internal processes through ongoing training. • Identify recurring member trends and share feedback that helps improve the member experience. • Consistently meet or exceed performance expectations related to quality, productivity, responsiveness, customer satisfaction, and phone availability. • Support occasional overtime as business needs require to help maintain service levels.

Title: Entry Customer Service Representative Location: IDBoise Full time Pay Range: $22.07 $26.58 Are you customerfocused, adaptable, and techsavvy with strong multitasking skills? We're hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fastpaced, friendly environment with extensive training and growth opportunities. Enjoy a MondayFriday schedule (no weekends!) that varies from 7:30am 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employermatch and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and inoffice days) when certain qualifications are met. Training will be held onsite in Boise, Idaho. Customer Service Representatives deliver exceptional service in a teamoriented environment. They handle a high volume of customer calls and perform a variety of confidential, customerfocused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records. IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position. The successful candidates will be expected to report to work on August 31st, to begin our comprehensive training program. The first round of interviews, which will last approximately 30 minutes, are scheduled for July 27th through July 31st . The second round of interviews, which will last approximately 45 minutes and will be conducted inperson, are scheduled for August 3rd through August 7th. The successful candidates will need to be in training from August 31st through October 22, November 3rd and 5th, December 4th through January 14th, February 2nd and February 3rd. As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Personal computer applications related to customer service system operation and requirements Standard office software including Excel, Word, and Outlook Preferred: Microsoft Teams and OneNote Skills in: Customer service Interpersonal communication Basic math, accounting, 10key, and typing Multitasking by listening, typing, and talking simultaneously Ability to: Use good judgment in applying established guidelines to solve work problems Maintain composure and deal effectively with a diverse customer base in stressful situations Understand and carry out moderately complex written and oral instructions Operate inbound or outbound phone system Provide monitoring and guidance to less experienced members of the team Deal effectively with customers and coworkers Practice a flexible approach in working with team members to develop a successful team Preferred: Adapt to the everchanging customer service environment MINIMUM REQUIREMENTS Education: High school diploma or GED Experience: 1 year of experience in customer service OR 2 years in a serviceoriented environment Preferred: 2 or more years of customer servicerelated experience 2 or more years of customer servicerelated experience in a callcenter or highvolume service environment Spanish bilingual PHYSICAL REQUIREMENTS This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources. ADDITIONAL REQUIREMENTS Traditional schedules will include an eighthour rotating schedule between the hours of 7:30am 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work nontraditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.