• Serve as the primary point of contact for all ACH-related inquiries from internal departments, customers, payment partners, and third-party service providers. • Lead onboarding and implementation of new ACH partners and originating customers. • Support existing partners and customers with ACH services, including exposure limit reviews and product enhancements. • Collaborate with vendors, including Fiserv and Direct Access partners, to resolve operational issues and improve service delivery. • Identify opportunities to expand ACH capabilities and improve the customer experience. • Ensure ongoing compliance with NACHA Operating Rules, applicable regulations, and Bank policies. • Communicate NACHA rule changes and regulatory updates to internal stakeholders, customers, and partners. • Conduct annual ACH Originator Reviews and maintain supporting documentation. • Partner with Compliance, Risk Management, Information Security, and Internal Audit to complete annual ACH risk assessments. • Monitor ACH activity, return rates, and exposure to identify trends and mitigate operational risk. • Perform daily ACH reconciliation and resolve balancing discrepancies. • Oversee ACH exception processing, return notifications, and customer dispute resolution. • Coordinate resolution of ACH processing issues and operational exceptions. • Prepare quarterly ACH reporting for Executive Leadership and the Board of Directors. • Compile and submit required NACHA and Direct Access participant reporting. • Develop and enhance reporting tools that improve operational monitoring, risk management, and executive reporting.

• The vision and roadmap for how Apollo governs access across the rep org: permissions, roles, admin, managers, territory, and assignment. • A standard permission model that replaces fragmented flags and team-level toggles with one clear enforcement path. • The admin experience for Users & Teams, roles, access, provisioning, settings, and core configuration workflows. • The manager experience that gives frontline leaders real control over their teams’ books, territories, access, and operating model. • Territory and assignment that can stand up to enterprise CRM models, including multi-territory logic and parity with Salesforce and equivalent systems. • The governance, scoping, and least-privilege controls that turn “Apollo cannot support our org structure” into “Apollo is ready for us.” • The instrumentation, standards, and product quality bar that make controls a platform the rest of Apollo can build on.

• On-going development of the product vision, strategy, and roadmap • Drive discovery activities – working with users, design and, technical team members – to create effective solutions that will deliver quantifiable value to Aya and our clients. • Lead cross-functional teams to collaboratively realize product concepts and bring them to market. • Produce quality work while maintaining a strong sense of urgency • Respond to changing market and business dynamics quickly, with effective collaboration with stakeholders, the delivery team and leadership • Support Production Support team with analyzing escalated issues

• The Lead Product Manager owns one area of the FlowFuse product outright and runs it end to end. • The area of ownership is assigned based on company priorities and can shift over time. • This role builds on the Product Manager role. • The Lead Product Manager reports to the Engineering Manager.