• Responsible for case development and resolution of non-clinical cases • Research issues • Reference and understand HF’s internal health plans’ policies and procedures to frame decisions • Interpret regulations • Resolve cases and make critical decisions • Edit and finalize resolution letters • Manage all duties within regulatory timeframes • Communicate effectively to hand-off or pick-up work from colleagues • Work within a framework that measures productivity and quality • Prepare and submit well documented appeals in accordance with payer guidelines • Identify patterns or trends in denials and provide feedback for leadership.

• Review and analyze imaging data to ensure clarity, quality, and technical adequacy • Verify imaging data compliance with study protocols and regulatory requirements • Generate and track image queries and collaborate with Sponsors and Sites to resolve issues • Perform protocol‑based image measurements and analysis, as applicable • Prepare and review images for submission to clients and regulatory agencies • Support study startup and site activities, including reviewing site evaluations and assisting with imaging protocol training • Provide technical support to clinical sites for imaging‑related questions and challenges • Assist in the development and review of imaging guidelines, manuals, and study documentation • Support user acceptance testing and contribute to enhancements of imaging tools and systems • Maintain and archive imaging data in accordance with study and compliance requirements • Collaborate with internal teams to resolve issues and improve processes • Assist in training and onboarding of new team members • Perform image data translation and digitization activities.

• Develop and manage relationships with various health care customers • Collaborate closely with Account Executives and Integrated Delivery Systems leaders • Conduct balanced and compliant product sales discussions • Provide management with regular updates on customer needs • Monitor business performance against objectives

• Provides resource support to members and connects them to local resources for services • Works with leadership to identify appropriate local resources based on needs • Assists with connecting members to local resources and documentation • Acts as a resource for members seeking support • Monitors delivery of services and performs follow up • Works with providers and community organizations to support members • Develops education and training programs for care management staff • Ensures resource services information is documented