• Establishes comprehensive software evaluation processes • Determines quality control resources • Conducts lifecycle reviews while applying advanced subject matter expertise to resolve complex technical challenges • Develops sophisticated quality assurance frameworks specifically for ECWM development and operations • Ensures all deliverables exceed DoD standards and Government compliance requirements • Implements quality metrics for mission-critical contracting operations

• Perform data quality validation, reconciliation, and source-to-target verification • Analyze data outputs and reports using queries and validation techniques • Investigate data discrepancies and document findings • Define, execute, and improve data quality checks and acceptance standards • Develop and maintain Power BI reports and dashboards • Validate data exchanges and integrations • Collaborate with business stakeholders and teams for data quality processes • Develop and execute complex SQL queries

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a QA Engineer who enjoys partnering closely with cross-functional teams to help ship reliable, high-quality software. In this role, you’ll work alongside Product, Engineering, UX, Customer Success, and Security to define acceptance criteria, build and maintain automated tests, and ensure new features are well-tested and production-ready. - Work closely with Product, UX, Customer Success, and Security engineers to establish user acceptance criteria for new external and internal features. - Develop and automate test cases for functional testing to ensure the software meets quality standards. - Build and maintain dependable test automation using Playwright. - Provide guidance to the Engineering and Product teams on implementing effective test strategies to maintain high-quality standards. - Develop and maintain test data and test environments. Qualifications - 5+ years experience in testing and working with distributed systems, ensuring their reliability and performance. - Experience testing automated testing frameworks, ie. Playwright, Selenium, Cypress. - Proficiency with git for version control. - Familiarity with continuous integration practices for managing distributed software development projects efficiently, a plus. Requirements - Compensation range: $100,000 — $130,000 USD Benefits - Innovative company culture - Flexible work schedules - Family paid leave - Paid healthcare for employees - 401k/Pension - Professional development & career advancements - Flexible paid time off - Employee referral bonus Accommodations and Accessibility We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know. Beware of Job Scams Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Quality Assurance Analyst (QA) is responsible for monitoring the performance quality of our call center associates who deal with our existing and potential customers. The QAA will monitor inbound and outbound calls, chats, and email responses to assess the associate's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call center quality processes and procedures and making recommendations for enhancements to QA and training materials as needed to enhance the overall Hotwire Communications Concierge service excellence experience. Responsibilities - Participate in the design of call monitoring formats and quality standards. - Use quality monitoring data management system to compile and track performance at team and individual levels. - Perform call monitoring and provide trend data to the QA Manager and the Leadership team. - Assist with coaching call center agents to improve call quality and create an exceptional customer experience. - Coordinate and facilitate call calibration sessions for call center leadership staff to maintain consistency and objectivity in scoring and documenting audited customer interactions. - Perform QA audits across multiple channels, including inbound/outbound calls, chats, and email. - Provide actionable data to various internal support groups as needed. - Prepare and analyze internal and external quality reports for management staff review. - Participate in the processes for recurring partner requirements, service levels, reporting, change management, quality assurance, and Key Performance Indicators (KPI’s), including formal reporting requirements and meetings. - Other duties as required or assigned. Qualifications - 2-3 years of call center experience with 1 or more years of quality assurance related experience. - Bachelor’s degree (preferred). - A strong understanding of the contact center environment and the role CX & Quality Assurance. - Working knowledge of Call Center concepts, practices and procedures. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). - Must embrace company principles and demonstrate understanding of Hotwire’s White Glove culture. - Bi-lingual in Spanish a plus. Benefits - Comprehensive Healthcare/Dental/Vision Plans. - 401K Retirement Plan with Company Match. - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!). - Paid Volunteer Time. - Paid Parental Leave. - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service. - Employee Referral Bonuses. - Exclusive Entertainment Discounts/Perks.