Product Support Specialist
Location
India
Posted
1 day ago
Salary
₹450K - ₹600K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Product Support Specialist
Weekday
Role Description This role is a mix of supporting customers who reach out over live chat, calls & emails. - You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. - Recording and segregating technical issues and product requests from customers and routing them to product team. - Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. Qualifications - You care about creating a software service experience that parallels a Michelin star Italian restaurant. - You genuinely like helping people and making them successful. - You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement). - Experience at an early stage SaaS startup would be a plus (this is not a hard requirement). - You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Requirements - Customer Support - Customer Service Benefits - Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA) - Min Experience: 0+ years - Location: Bengaluru, Remote (India) - Job Type: full-time
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