Role Description As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued. - Answer incoming calls from patients and their families - Provide support and information about healthcare services - Triage calls and route them to the appropriate department - Resolve customer issues in a timely and efficient manner - Follow up with customers to ensure their satisfaction Qualifications - High school diploma or GED - 6+ months of customer service experience - Basic computer skills - Strong verbal and written communication skills in both English & Spanish - Ability to work independently and as part of a team - Ability to handle stressful situations - Willingness to learn and grow - Must be able to pass a background check for pre-employment screening Requirements - Personal Computer Requirements: - Internet connection (Satellite broadband and mobile hotspots are NOT permitted) - Webcam - Windows: 11 or MAC OS: 15 (Sequoia) or newer - CPU: 2.5 GHz - RAM: 6GB - Work Environment Requirements: - A separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality. Benefits - Paid training - Paid time off - 401(k) plan - Life insurance - Employee assistance program

Role Description Are you a fluent Danish speaker with a passion for helping customers? Join our team as a Danish-Speaking Customer Service Agent supporting Canon, one of the world's leading imaging and technology brands. This is a fully remote opportunity based in Greece, offering you the flexibility to work from home while delivering customer support to Danish-speaking customers. As a Customer Service Agent, you will be the first point of contact for customers, assisting them with: - Product inquiries - Troubleshooting - Order-related questions - General support You'll receive comprehensive training and ongoing development to help you succeed in your role. Qualifications - You must have a C1/C2 level of Danish, both written and verbal, and a high level of English. - Your native language and nationality must be clearly listed in your C.V. and/or Cover Letter. - You must have a valid EU passport. - You must be either living in Greece, or willing to relocate. Requirements - We offer a relocation package for successful candidates living abroad. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - And More...

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for motivated French-speaking professionals to join a dynamic team as French-Speaking Transportation Customer Experts, working remotely from within Greece. This position sits at the heart of a fast-paced transportation sector operation, where you will serve as the essential link between customers and one of the industry's most trusted service providers. - Serve as the primary point of contact for French-speaking customers, managing enquiries related to transportation bookings, shipment tracking, delivery schedules, and logistics support via phone, email, and live chat. - Provide accurate, timely, and professional information regarding transportation services, routes, pricing structures, and estimated delivery or arrival times. - Handle customer complaints and service disruptions with empathy and efficiency, escalating complex transportation-related issues to the appropriate internal teams when necessary. - Process and update customer orders, transportation requests, and booking modifications accurately within the company's internal management systems. - Coordinate effectively with logistics, dispatch, and operations teams to resolve customer concerns and ensure seamless transportation service delivery. - Proactively identify opportunities to enhance the overall customer experience within the transportation journey, suggesting improvements and flagging recurring service issues. - Maintain thorough and accurate records of all customer interactions, feedback, and resolutions in compliance with company protocols and data protection standards. - Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and first-contact resolution rates. Qualifications - Native or fluent French language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in French. - Valid EU passport or national identity document confirming the right to work within the European Union (mandatory). - Previous experience in customer service, customer support, or a client-facing role is highly desirable; experience within the transportation, logistics, or travel industry is a significant advantage. - Strong communication skills with the ability to convey complex transportation information clearly, professionally, and with composure under pressure. - Solid digital literacy and confidence working with CRM systems, ticketing platforms, and standard office software; the ability to navigate multiple systems simultaneously is important in this fast-paced environment. - A proactive, solution-oriented mindset with excellent problem-solving skills, a strong sense of accountability, and a genuine commitment to delivering outstanding customer experiences in the transportation sector. Benefits - Competitive Monthly Salary reflecting your skills, experience, and contribution to the transportation team. - Fully Paid Training programme specifically designed to prepare you for success in the transportation customer support environment. - Comprehensive Health Insurance coverage from day one of your employment. - Fully Paid Relocation Package — including your return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free transition. - Monthly Performance Bonus rewarding your hard work, dedication, and achievement of key customer service targets. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial reward beyond your standard monthly compensation. - Remote working arrangement from within Greece, offering the ideal balance of professional flexibility and the stunning Greek lifestyle. - A supportive, multicultural, and collaborative team environment where your career growth within the transportation sector is actively encouraged. - And Much More — including ongoing development opportunities and a clear pathway for advancement within Mercier Consultancy Group. How to Apply If you are a fluent French speaker ready to take on an exciting new challenge in the transportation industry and make the most of everything that life in Greece has to offer, we would love to hear from you. Click Apply Now to submit your application and take the first step towards your next great adventure with Mercier Consultancy Group.

Role Description Mercier Consultancy Group is proud to present an exciting opportunity for a French-Speaking Customer Support Specialist to join a globally recognised online streaming platform. This position in Greece offers you the chance to represent a cutting-edge digital entertainment brand, delivering outstanding support to French-speaking subscribers across a wide range of streaming-related enquiries. - Deliver high-quality customer support to French-speaking users of the online streaming platform via chat, email, and telephone channels. - Assist subscribers with account management, billing queries, subscription upgrades, and payment issues related to the streaming service. - Troubleshoot technical issues including streaming quality, device compatibility, app functionality, and connectivity problems. - Guide customers through platform features, content navigation, and personalised recommendation tools available on the streaming service. - Handle escalated complaints with professionalism, empathy, and a solution-focused approach aligned with the platform's service standards. - Accurately document all customer interactions and case resolutions within the company's CRM system to ensure data integrity. - Stay up to date with new content releases, platform updates, and product changes to provide informed, relevant support to users. - Collaborate with internal teams to identify recurring user issues and contribute feedback that supports ongoing service improvements. Qualifications - Native or fluent French language skills (both spoken and written) are essential for this role. - Valid EU passport or legal authorisation to work within the European Union (mandatory). - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Experience within the streaming platforms or digital entertainment industry is a distinct plus. - Comfortable working with digital tools, CRM platforms, and online communication systems. - Strong interpersonal skills with a genuine passion for delivering an exceptional customer experience. - Good working knowledge of English to communicate effectively with internal teams and management. - Ability to work flexible shifts, including evenings and weekends, in line with a global streaming service operation. Benefits - Competitive Monthly Salary reflective of your skills and experience in the streaming platforms sector. - Fully Paid Training to ensure you are confident and fully prepared before your first day on the job. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and excellent results. - 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, offering exceptional financial security. - Ongoing career development opportunities within a globally connected organisation. - And Much More... How to Apply Are you ready to take your career to the next level with one of the most sought-after French-speaking jobs in Europe? This position represents a truly exceptional opportunity to grow within the booming streaming platforms industry, backed by the expertise and support of Mercier Consultancy Group. Do not miss your chance — click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps.