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Patient Service Representative
Location
United States
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Service Representative
OhioHealth
Role Description The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors, and Ohio Health physicians and associates. The primary responsibilities are: - Scheduling/registration - Patient billing follow-up - Identify and execute a plan meeting the needs of the caller Responsibilities And Duties The Patient Service Representative I may be expected to perform any of the following and other duties as assigned: - Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates - Accept inbound calls within a specific response-to-call timeframe following customer service standards at all times - Makes outbound calls according to the standard work and following customer service standards - Accurately identifies patient in the EMR system - Adhere to the department Standard Work - Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality - Uses critical thinking skills to make decisions, resolve issues, or escalate concerns - Verifies insurance eligibility using online eligibility system, payer websites, or by phone call - Processes faxes and transcribes information into the system’s EMR - Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow-up - Schedules outpatient appointments - Generates, prints, and provides patient estimates utilizing price estimator products - Informs patient of any outstanding balance, collects balance and co-payment, or provides financial assistance information - Answers questions or concerns regarding insurance residuals and self-pay accounts - Uses knowledge of CPT codes to accurately select codes from clinical descriptions - Identifies and/or determines patient Out of Network acceptance into the organization - Explains billing procedures, hospital policies, and provides appropriate literature and documentation - Updates/notates all accounts using appropriate standard work - Reviews insurance information and determines need for referrals and/or financial counseling - Educates patients on MyChart, including activation - Adhere to policy and procedures - Participate in and contribute to development of Lean processes - Complies with all organizational, state, and federal laws and regulations related to patient privacy and confidentiality (e.g., PHI, HIPAA, etc.) - Works collectively in a professional manner - Confirms physician's orders/visit purpose - Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing - Obtains Release of Information authorization from patients to release medical records - Uses conflict resolution skills and service recovery to handle customer service concerns - Resolves patient complaints and concerns and, if unable to resolve, escalates appropriately - Provides information to physician offices and other hospital departments when needed Qualifications - High School or GED (Required) - Typing of 40 wpm - Excellent communication, organization, and basic computer skills - 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service, or - 1-2 years previous experience in a Medical Office setting, or - 1-2 years previous experience in a Call Center, or - 1-2 years previous experience in Collections Work Shift - Day Scheduled Weekly Hours - 40 Department - Patient Contact Center Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. Remote Work Disclaimer Positions marked as remote are only eligible for work from Ohio.
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Admissions Representative
American Public University SystemAmerican Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. #LI-Remote
Role Description The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University System (APUS) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions. Responsibilities - Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. - Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. - Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act). - Evaluates the academic records and documents of potential students for admission to APUS programs. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions. - Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner. - Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing. - Meets or exceeds performance goals and metrics as determined by department leadership. - Keeps a professional appearance at all times. - Adheres to assigned work schedule. - Follows campaigns and follow-up strategies for student recruitment and enrollment. - Performs other duties and assists with special projects as assigned by department leadership. Requirements - 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred. - Associates Degree required. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.
Role Description Represents and provides information about the EA schools to prospective students via the telephone. - Transfers phone calls to appropriate campus - Provides information about campuses - Provides a professional company image through phone interaction - Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students - Organizes workflow to meet departmental goals - Meets all quality standards - Regular and reliable attendance Qualifications - High School Diploma or GED - Basic PC skills with capability to learn customer service applications - Persuasive communication skills - Typing 20-25 wpm - Previous call center / customer service experience preferred - Record of achievement illustrating strong goal orientation - Display of highest levels of integrity and intelligence - Ability to multi-task and to succeed within strict deadlines - Strong detail orientation and capability to be highly organized - Proven ability to interact effectively with prospective students
