Role Description We are hiring a Centre of Excellence Senior Engineer to help define, standardise, and continuously improve the way Nscale operates its global data centre estate. This is a senior technical role for someone with deep infrastructure operations experience who enjoys solving complex problems, leading operational improvements, and driving consistency across multiple data centre locations. You'll work closely with Infrastructure Operations, Engineering, Deployment, and Platform teams to establish best practices, improve operational efficiency, lead major infrastructure initiatives, and help shape the future operating model for one of the fastest-growing AI infrastructure companies in the world. This role requires occasional travel to Nscale data centres across multiple countries to support deployments, operational improvements, and critical infrastructure initiatives. What you'll be doing - Infrastructure Operations & Continuous Improvement: - Lead complex infrastructure projects, including hardware installations, upgrades, and operational improvement initiatives. - Drive standardisation across Nscale's global data centre estate by developing repeatable operational processes and best practices. - Identify opportunities to improve operational efficiency, scalability, and service reliability. - Support the development of Nscale's Centre of Excellence as the operational authority for infrastructure operations. - Incident Management & Technical Leadership: - Take ownership of complex infrastructure incidents from diagnosis through to resolution. - Lead major incident response activities and coordinate technical teams during critical events. - Conduct root cause analysis and implement long-term corrective actions to improve platform resilience. - Provide technical leadership and mentorship to operations teams across multiple locations. - Capacity Planning & Infrastructure Optimisation: - Partner with cross-functional teams on capacity planning and infrastructure optimisation initiatives. - Support operational readiness for new deployments and infrastructure expansion. - Help develop scalable operational models that support rapid business growth. - Documentation, Standards & Governance: - Own the creation and continuous improvement of operational documentation, standards, and runbooks. - Define and maintain operational procedures for incident management, planned maintenance, and communications. - Ensure consistency of operational execution across all Nscale data centres. - Cross-Functional Collaboration: - Work closely with Infrastructure Engineering, Deployment, Platform Engineering, Network Engineering, and Operations teams. - Travel to data centre sites to support deployments, resolve complex technical issues, and improve operational excellence. - Build strong relationships across the business to drive alignment and influence operational best practices. Qualifications - 5+ years of experience in a technical infrastructure, data centre, or operations environment. - Extensive experience working within large-scale data centre environments. - Proven ability to solve complex, systemic infrastructure issues and deliver long-term operational improvements. - Strong analytical and structured approach to troubleshooting and problem solving. - Experience leading technical initiatives across multiple sites or operational teams. - Advanced technical certifications relevant to infrastructure operations. Preferred Experience - Experience supporting hyperscale, HPC, AI, or NVIDIA GPU infrastructure. - Hands-on server deployment, maintenance, and troubleshooting experience. - Strong customer service mindset with experience supporting mission-critical infrastructure. Leadership & Attributes - Highly organised with exceptional attention to detail. - Comfortable operating in fast-paced, ambiguous environments. - Strong communication and stakeholder management skills. - Self-starter with a proactive, ownership-driven mindset. - Passion for operational excellence and continuous improvement. - Able to influence without direct authority and build trusted relationships across teams. Benefits - Highly competitive package with reviews every 12 months. - Join one of the fastest-growing AI infrastructure companies — your opportunity to define operational standards that power AI at global scale. - Expect a dynamic progression plan tailored to your ambitions. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. - Remote-first collaboration with the option for office-based work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

• Analyzing incoming 3D CAD part design for Injection Molding, other tooling technologies; • Check Injection Molding Design for Manufacturing (DFM) reports and challenge manufacturer’s technical solutions; • Communicate with external customers via video calls and explain DFM reports/gather feedback and discuss technical solutions with manufacturers across Europe and Asia; • To optimize part 3D CAD design and improve part design feasibility issues, if necessary; • Participate in meetings to fix quality claims for Injection Molding, High Pressure Die Casting, other tooling technologies together with a cross-functional team and external customers; • Attend pre-sales meetings with Sales Team and external customers via video-calls, support technical questions/answers for potential projects.

• Analyzing incoming 3D CAD part design for Injection Molding, other tooling technologies; • Check Injection Molding Design for Manufacturing (DFM) reports and challenge manufacturer’s technical solutions; • Communicate with external customers via video calls and explain DFM reports/gather feedback and discuss technical solutions with manufacturers across Europe and Asia; • To optimize part 3D CAD design and improve part design feasibility issues, if necessary; • Participate in meetings to fix quality claims for Injection Molding, High Pressure Die Casting, other tooling technologies together with a cross-functional team and external customers; • Attend pre-sales meetings with Sales Team and external customers via video-calls, support technical questions/answers for potential projects.

Role Description This position is responsible for managing SaaS / Cloud Application running in highly available and across geographically different datacenters. Ensure availability, scalability and uptime requirements of Applications are clearly understood and addressed. - Preserve the integrity and design of application and product to support mission-critical service offered to customers necessary for business operations. - Under minimal supervision, produce deliverables in alignment with overall Transformation program demonstrating mastery skills in area of sub specialization. Qualifications - 24x7 Shift - Should be prepared to do Night shift. Monthly rotation. - 12hrs shifts, 4 days a week, 3 Days off. - Good background in Windows system admin and Linux system. - Minimum 5 to 8 years of working experience in supporting a hosted SAAS. - Good understanding of AWS platform. - Must have supported a hosted application in some capacity. - Should have done release deployments using Jenkins or any other automation. - Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/etc. - Handling case using CRM. - Good communication skills and able to coordinate Zoom calls during incidents. - Good network basics: troubleshooting/connectivity issues to sites/DNS/IP addressing. - Must be aware of incident and service management process as per ITIL guidelines. Benefits - Remote first culture and flexibility. - Certified Great Place to Work in 4 locations. - Opportunities for personal growth and skill development.