Exciting Remote ServiceNow Architect (CMA) - Certified Master Architect contract opportunity. Location: Houston TX US Remote Contract Requirements - ServiceNow Certified Master Architect and expertise with ServiceNow Privacy Case Management module. - 7 plus years of professional experience with a focus on ServiceNow Solution Design. - Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers. - A strong background in ServiceNow proposals and projects. - Experience with Enterprise Service Management Solutions. - ITIL certification and best practices experience. - Excellent written and oral communication skills. - Experience with ServiceNow implementations following agile methodologies. - Bachelor's degree or the equivalent years of experience

• Interfaces with customer executive sponsor to create their platform roadmap and shape demand for enterprise consumption. • Establishes regular cadence with clients to maintain product roadmap and ensure alignment to expected outcomes. • Maintain strong relationships and ensure highest level of customer satisfaction. • Serve as primary point of contact and escalation point to address client concerns. • Play a major role in client kickoff and onboarding process for each new assigned client. • Effectively articulate business cases and problem statements to technical delivery teams. • Participate in the staffing and recruiting efforts for additional delivery team resources. • Day-to-day team resource engagement/direction to ensure continual progress on client projects. • Monitor KPIs to ensure team production and client profitability. • Maintain in-depth product knowledge of the ServiceNow platform. • Participate in industry events as needed. • Participate in marketing events as needed. • Develop and build relationships with other AHEAD sales, pre-sales, and delivery team members. • Identify opportunities to upsell/cross-sell additional CDI products and services.

• Participate on project teams to deploy solutions on the ServiceNow platform • Lead a team of technical delivery resources • Lead development and testing activities on ServiceNow • Lead in the architecture and design of complex solutions • Lead the creation of written deliverables • Lead client demos and working sessions • Lead integration design sessions and deployment • Participate as technical expert in client workshops • Influence direct team members and external customers regarding policies, best practices and procedures • Mentor junior staff and support project leadership • Obtain and maintain certifications with associated qualifications

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes . • Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems. • Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences. • Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery. • Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices. • Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances. • Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks. • Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles. • Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations. • Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases. • Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware. • Build and maintain import sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization. • Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations. • Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability. • Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations. • Participate in Agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to accurate effort estimation and sprint commitments. • Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions. • Liaise with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT. • Contribute to technical documentation including design specs, integration runbooks, and developer onboarding guides.