• Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversight • Support pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submission • Proactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructs • Partner closely with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submission • Generate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impact • Provide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomes • Maintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risks • Provide Sales and Sales Operations with timely, accurate updates on order status, risks, and trends • Collaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processes • Conduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workload • Perform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignment • Analyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impacts • Lead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experience • Partner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory disposition • Serve as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolution • Maintain strong availability and responsiveness to support the broader Order Management team as needed • Provide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountability • Lead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis) • Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendations • Leverage deep business acumen to maximize Red River’s buying power • Identify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup efforts • Take a proactive, process-focused approach by anticipating needs, solving problems, and staying closely aligned with business operations • Execute assigned order workload in full compliance with established processes and quality standards • Communicate professionally and effectively with both internal and external stakeholders • Maintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulations • Ensure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvement • Perform other business duties as assigned

• Team Leadership: Supervise and lead a team of team members during the assigned shift. Provide guidance, coaching, and support to ensure team members meet their goals and objectives. • Quality Assurance: Ensure support and acknowledgment of quality standards aligned with our client and customer experience. Implement quality control procedures and address any quality issues promptly. • Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets. • Training and Development: Train new associates and provide ongoing training to existing team members to enhance their skills and knowledge. Foster a culture of continuous improvements through weekly 1:1s and impromptu coaching sessions. • Communication: Maintain open and effective communication channels with team members, other shift leads, and management. Report any issues, escalations, or opportunities for improvement. • Problem Solving: Address operational challenges and resolve issues that may arise during the shift. Collaborate with other departments to find solutions to complex problems. • Helpdesk Management: Ensure the helpdesk is managed by checking agent availability and SLA tickets. • Ensuring you are available as the POC in the management queue to do escalations.

• You take end-to-end responsibility for hospital implementations and manage timelines, dependencies, risks and quality standards – including the further development of governance, processes and delivery structures. • You analyze clinical processes and develop training, change and rollout concepts to sustainably implement our solutions in hospitals. • You manage key stakeholders on the client side (e.g., executive management, IT, medical leadership) and ensure clear communication as well as professional escalation management. • You lead and develop our implementation and onboarding team with a focus on performance, quality and scaling. • You bring an AI-native mindset: you think about processes from the outcome, use AI as a natural work tool, and enable your team to set new implementation standards faster, smarter and more data-driven. • You ensure close cross-functional alignment with Sales, Integration/IOP, Product, Support and Customer Success – from handover to stabilization. • You further develop our rollout governance and delivery structures (standards, templates, capacity planning, milestone tracking). • You coordinate technical interface topics together with Integration/IOP (e.g., APIs, tests, go-lives) as well as tickets and backlogs.

• Lead end-to-end implementation and support of Fluent Commerce OMS solutions. • Design scalable, API-driven, and event-driven OMS architectures. • Define solution blueprints aligned with retail and eCommerce best practices. • Review solution designs, configurations, custom extensions, and integration patterns. • Ensure adherence to performance, security, scalability, and reliability standards. • Lead, mentor, and manage a team of OMS developers and integration engineers. • Provide hands-on technical guidance, architecture support, and code reviews. • Ensure quality through design validation, testing governance, and release readiness. • Drive Agile delivery practices, sprint planning, and execution. • Oversee integrations with enterprise and commerce platforms, including: Payment gateways, ERP systems, Warehouse Management Systems (WMS), eCommerce platforms, CRM and loyalty platforms. • Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures. • Ensure seamless and reliable data flow between OMS and connected systems. • Translate complex business requirements into robust technical designs. • Conduct technical and solution workshops with stakeholders. • Provide production support guidance, incident triage, and root cause analysis. • Support solution development activities, estimations, and proposal responses.