Brandwatch

Role Description This role is responsible for leading frontline Sales Development Representatives (SDRs) to deliver consistent, high-quality Sales Accepted Lead (SAL) production aligned to pipeline creation targets. The role drives daily execution, coaching effectiveness, pipeline hygiene, and short-range forecast accuracy through hands-on leadership and disciplined inspection. - Lead and develop a team of Sales Development Representatives accountable for SAL production, activity standards, and qualification quality within assigned segments or territories. - Own team SAL attainment and short-range forecasting, ensuring accuracy, transparency, and alignment to defined pipeline creation targets. - Provide ongoing coaching and skill development to SDRs, including call reviews, messaging refinement, objection handling, qualification standards, and effective opportunity handoff practices. - Drive disciplined daily inspection of activity metrics, SAL quality, conversion indicators, and data integrity to ensure consistent execution and performance visibility. - Maintain pipeline hygiene by ensuring leads are worked, dispositioned, documented, and routed accurately within customer relationship management and sales engagement systems. - Enforce adherence to established qualification criteria, engagement cadences, and service-level expectations to ensure SAL readiness and downstream Sales acceptance. - Partner with Marketing and Revenue Operations to provide feedback on lead quality, routing effectiveness, campaign outcomes, and process improvements impacting funnel performance. - Support workforce planning activities such as hiring participation, onboarding support, ramp management, and performance management to sustain productivity and coverage standards. - Identify performance risks or gaps in SAL production and implement corrective actions through targeted coaching, activity adjustments, or process reinforcement. - Promote a culture of accountability, data accuracy, responsiveness, and continuous improvement within the Sales Development team. - Perform other duties and responsibilities as required to support business needs. Qualifications - Typical experience: 8+ years in related role or experience including 2+ years in management. - Demonstrated experience leading Sales Development or comparable frontline pipeline-generation teams in a performance-driven environment. - Proven ability to coach individual contributors to measurable productivity and qualification standards. - Strong understanding of sales development metrics, including SAL attainment, conversion rates, activity productivity, and pipeline contribution. - Experience managing short-range forecasting. Requirements - Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams. - Accountable for the performance and results of a team and/or department. - Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. - Adapts departmental plans and priorities to address resource and operational challenges. - Contributes to budget development and performance standards of department and direct reports. - Collaborates with team(s), customers/clients, functional peer group managers and occasionally senior management. - Participates and presents at meetings with internal and external representatives. - Decisions may have an impact on work processes and outcomes. - Erroneous decisions or recommendations may result in serious delays and considerable expenditure of additional time, people and/or financial resources. Benefits - Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. - Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge. - Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. - Cision is committed to the full inclusion of all qualified individuals. - If reasonable accommodation is required to fully participate in the job application or interview process, please contact hr.support@cision.com.

Role Description We're looking for an accomplished Staff Software Engineer (DevX) to drive the development of tools and platforms that enhance our developers’ experience. In this role, you'll build and integrate software solutions that streamline coding, testing, and deployment processes, making our engineering teams more effective and efficient. You will collaborate closely with other engineers to identify workflow bottlenecks and implement innovative solutions, acting as a technical leader in shaping our internal development ecosystem. Reporting to the DevX Manager (Observability & DevX), you'll also mentor other engineers and uphold best practices in code quality, automation, and performance. What You’ll Do - Design and develop internal software tools, services, and frameworks that improve the developer experience (e.g. custom CLI tools, development environment enhancements, test automation frameworks). - Work with engineering teams to gather requirements and feedback for developer tools, then iterate on solutions to ensure they address real-world needs. - Improve and maintain our CI/CD pipeline code and infrastructure, ensuring build and deployment processes are efficient, reliable, and scalable. - Contribute to the architecture of our developer platform by evaluating new technologies and integrating open-source solutions to enhance productivity. - Mentor and guide other software engineers in using DevX tools and adopting best practices for efficient software delivery. - Ensure all DevX solutions are well-documented, maintainable, and secure; actively participate in code reviews and design discussions to uphold high standards. - Partner with engineering teams to define and enforce AI standards within the developer ecosystem, ensuring consistent, scalable, and secure adoption of AI-driven solutions. Qualifications - 5+ years' experience in Software Engineering or DevOps roles, with a focus on building developer tooling or platforms. - Programming skills in one or more languages (such as Python, Java, Go, or C#), with the ability to write clean, maintainable code for internal tools and services. - Experience designing and implementing CI/CD pipelines and build/release processes, including familiarity with tools like Jenkins, GitLab CI, or GitHub Actions. - Solid understanding of software development best practices (version control, code reviews, automated testing) and experience integrating these into automated workflows. - Proficiency with containerization and cloud infrastructure (Docker, Kubernetes, AWS/GCP/OCI) to support on-demand development and testing environments. - Strong problem-solving skills and the ability to quickly learn and adapt to new technologies and frameworks that improve developer productivity. - Excellent communication skills and a collaborative approach, with experience mentoring engineers or leading technical projects to successful outcomes. Preferred (Not Essential) - Contributions to open-source developer tools or active involvement in the developer community. - Experience with developer experience platforms or tools (e.g. Backstage) is a plus. Company Description Cision is a global leader in PR, marketing and social media management technology and intelligence, helping brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. - PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. - Cision has offices in 24 countries throughout the Americas, EMEA and APAC. - Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. - Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge. - Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

Role Description We’re looking for a German-speaking Customer Support Specialist to join the team and provide high-quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions. You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem-solving, working in a structured environment, and delivering a strong customer experience. Duties and responsibilities - Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times - Log, categorise, and manage customer interactions using internal systems - Investigate and replicate reported issues where possible, documenting findings clearly - Escalate cases to the relevant internal teams based on impact and urgency - Keep customers updated on progress, next steps, and resolutions - Stay up to date with product features, updates, and known issues - Contribute to internal knowledge bases by identifying gaps or improvements - Manage workload effectively to meet service level expectations - Handle customer data in line with privacy and security guidelines - Support the team with additional tasks as needed Qualifications - Around 1+ year of experience in a customer support or similar role (or equivalent experience) - Fluent in German and comfortable supporting customers in both German and English - Strong communication skills, both written and verbal - Ability to follow processes and work in a structured environment - Good attention to detail when handling customer information - Able to manage tasks and prioritise effectively within set timelines - A proactive and customer-focused mindset Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)