Role Description The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings/month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling/contacting courts, as well as understanding how to use court dockets/websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails, and even live chats!) with the goal of getting documents back from court and into our server’s hands. - Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. - Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. - Work in Skye (in-house application) to process documents, add informative updates/notes and other data entry tasks with a high degree of accuracy. - Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. - Relay relevant, updated information from Courts to our process servers and customers as appropriate. - Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. - Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. - Perform other job-related duties as assigned. Qualifications - High school diploma / GED required. - Legal experience preferred. - Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service-oriented position. - Strong communication skills, both written and verbal. - Comfortable working and communicating effectively in a remote environment - using programs such as Teams/Zoom to make outbound calls, Teams for chats, Outlook for emails. - Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel, and Word + other programs such as online Faxes. - Document manipulation experience (PDFs). - Ability to perform repetitive data-entry tasks with accuracy. - Ability to read, write and speak English. - Quick learner and willing to learn and grow. Benefits - Health, Dental, Vision insurance - 401(k) with company matching - Paid time off - 7 Paid company holidays - 4 Floating holidays per year - Life Insurance and AD&D Insurance - Long Term Disability - Health Care Reimbursement Flexible Spending Account - Dependent Care Flexible Spending Account - EAP (Employee Assistance Program) - Pet Insurance Company Description ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Description As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. - Performs daily required administrative functions in accordance to written process maps. - Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service. - Responds and acts on submittals within Sales Portal in specified time periods of request. - Performs timely and accurate completion of branch audit and compliance steps per established guidelines. - Maintains high level of organization of tasks between assigned branches. - Documents and submits individual task KPI data used for process improvement. - Assists Customer Care Manager in development and training of employees. - Researches tax and freight claims and runs credit memo when appropriate. - Works with Financial Services to clear claims. - Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies. - Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation. - Completes various branch reports such as tax reports and Wesnet security reports. Qualifications - High School Degree or Equivalent required; Associate’s degree preferred - Administrative experience - Ability to multi-task - Strong verbal and written communication skills - Strong computer skills, including in Microsoft Office - Ability to work in a team environment - Attention to detail Requirements - This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. - For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. - For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Benefits - Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Company Description At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

• Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce - und SaaS-Bereich verstehst und passende Lösungen ableitest • Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen • Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln • Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email. • Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Maintain accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.