About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Lead Product Designer – Pharmacy
Location
United States
Posted
3 days ago
Salary
$104K - $143K / year
Seniority
Senior
Job Description
Lead Product Designer – Pharmacy
Humana
• Define and lead the end-to-end design strategy for Humana’s pharmacy experience, ensuring a human-centered approach that aligns with business goals. • Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical pharmacy-related member jobs to be done. • Champion user research and data-driven insights to inform design decisions and measure impact. • Advocate for accessibility, inclusivity, and best practices in design across all pharmacy touchpoints. • Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey. • Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value. • Foster a culture of collaboration, experimentation, and continuous improvement with the design team.
Job Requirements
- Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.
- 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.
- 3+ years of experience coaching, mentoring, and developing designers.
- Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.
- Deep expertise in user-centered design, interaction design, visual design, and service design.
- Proficiency with modern design and prototyping tools, including Figma.
- Strong understanding of user research methods and the ability to translate insights into effective design solutions.
- Excellent communication, storytelling, presentation, and stakeholder management skills.
- Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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