• Build and maintain a modular design system — create a system that powers both live implementations and Figma prototypes. • Design complex onboarding flows — architect journeys that adapt to modular, multi-step customer needs. • Apply a conversion-focused mindset — measure, test, and refine every step of the user experience. • Prototype quickly and systematically — test ideas fast and refine based on customer feedback. • Collaborate with engineering — work closely with front-end and back-end teams to ensure designs translate seamlessly into production. • Shape our design culture — set foundations and standards that help the team scale.

• Design the interface for shaping Piper's personality, goals, and objection handling. • Work on Piper's live presence, the chat and video experience where the AI is the rep. • Focus on design patterns for autonomous agents in enterprise sales. • Prototype in code or with AI tools, not just Figma. • Ship design decisions, not just document them.

Role Description We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment. The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions. The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows. This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes. Key Responsibilities - Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives. - Conduct service design activities to identify user needs, business challenges, and opportunities for improvement. - Facilitate customer journey mapping, service blueprinting, and workflow definition sessions. - Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables. - Manage and prioritize product backlogs based on business value, user impact, and project objectives. - Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams. - Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes. - Define and optimize operational workflows to improve service efficiency and user experience. - Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements. - Document processes, requirements, user journeys, and service design outputs. Qualifications - Bachelor’s degree in Business, Design, Information Systems, Engineering, or a related field. - 3–5 years of experience in product ownership, service design, UX design, business analysis, or related roles. - Proven experience managing product requirements, prioritization, and stakeholder alignment. - Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles. - Experience working with Agile methodologies and cross-functional delivery teams. - Ability to translate complex business needs into structured solutions and clear product requirements. - Strong facilitation, communication, and presentation skills. - Analytical mindset with strong problem-solving capabilities. - Ability to work independently and effectively in a remote environment. - Experience with digital products, platforms, or service transformation projects is preferred.

• Own end-to-end design for assigned initiatives — from problem framing and research through prototyping, validation, and implementation partnership • Conduct and synthesize research through user interviews, usability testing, and data analysis to validate design decisions and inform product strategy • Shape solutions in partnership with product managers — helping define problems, outline approaches, and establish success criteria when requirements are still forming • Create user flows, diagrams, Figma designs, and coded prototypes that communicate direction clearly to stakeholders and engineering • Navigate and collaborate in shared code repositories — reading existing prototypes, iterating in an IDE with AI assistance, and partnering with engineers during implementation • Partner with engineering to protect design integrity while balancing technical constraints • Contribute to design critiques and help elevate quality across the team • Champion user-centered design in a regulated product — where trust, auditability, and operational clarity matter as much as polish