• Provide Level 1 and Level 2 technical support to employees across a global and distributed organization. • Troubleshoot hardware, operating system, application, account access, connectivity, and workplace technology issues. • Manage incoming support requests through helpdesk and ITSM platforms, ensuring appropriate prioritization, documentation, communication, and resolution. • Diagnose and resolve common issues across macOS, Windows, browsers, productivity applications, collaboration tools, and SaaS platforms. • Escalate complex technical issues to senior IT engineers, security teams, application owners, or external vendors when required. • Maintain strong service levels and provide a professional, customer-focused support experience. • Identify recurring incidents and contribute to root-cause analysis and long-term resolution. • Support the complete lifecycle of corporate endpoint devices, including provisioning, configuration, deployment, maintenance, troubleshooting, replacement, and decommissioning. • Manage and support macOS and Windows endpoints using modern endpoint management and MDM platforms. • Work with tools such as Kandji, JumpCloud, Microsoft Intune, or similar endpoint management solutions. • Assist with device enrollment, configuration profiles, security policies, application deployment, OS updates, patching, and compliance monitoring. • Troubleshoot endpoint performance, encryption, software installation, policy enforcement, and device compliance issues. • Provide support for remote employees with device setup, replacement, recovery, and technical troubleshooting. • Support end-to-end IT onboarding and offboarding processes for employees and contractors. • Provision and deprovision user accounts, devices, applications, groups, and access based on approved requests and role requirements.

• Design, develop, and maintain features for audiometry testing modules and web services • Build WPF-based user interfaces (MVVM) and Blazor Server components • Develop and enhance REST APIs • Work closely with Product Owners to analyze requirements and provide technical solutions • Collaborate with hardware and firmware teams to ensure software-hardware alignment • Write comprehensive unit tests with high coverage (≥80% for new code) and documentation • Ensure product architecture and code quality meet high standards • Perform code reviews focusing on safety, correctness, and compliance

• Works on control system projects; leads in hardware and software design, development, integration, testing, and installation support. • Listens, takes direction, and seeks guidance from the assigned project leads, the supervisors, and company leadership.

Role Description As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. - You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. - You will understand complex application systems and find your way through them to debug a business impacting issue. - You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. - You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients. - You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. - You will efficiently use DevOps tools and practices to deploy and run software. - You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills. - You will apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell. - You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless. - You must possess strong debugging and triaging skills to troubleshoot code effectively. - You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL. - You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines. - You have experience working with relational or non-relational databases. - You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions. - You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested. - You are comfortable with Agile methods, such as Scrum and/or Kanban. Requirements - You enjoy influencing others and always advocate for technical excellence while being open to change, when needed. - You have good communication and articulation skills. - You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You are resilient in ambiguous situations and can approach challenges from multiple perspectives. - You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. - You advocate for security best practices and implementation of the same. - You can guide and mentor junior-level consultants. - You are willing to be part of a rotation- and need-based 24x7 available team. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.