Role Description As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. - You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. - You will understand complex application systems and find your way through them to debug a business impacting issue. - You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. - You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients. - You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. - You will efficiently use DevOps tools and practices to deploy and run software. - You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills. - You will apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell. - You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless. - You must possess strong debugging and triaging skills to troubleshoot code effectively. - You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL. - You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines. - You have experience working with relational or non-relational databases. - You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions. - You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested. - You are comfortable with Agile methods, such as Scrum and/or Kanban. Requirements - You enjoy influencing others and always advocate for technical excellence while being open to change, when needed. - You have good communication and articulation skills. - You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You are resilient in ambiguous situations and can approach challenges from multiple perspectives. - You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting. - You advocate for security best practices and implementation of the same. - You can guide and mentor junior-level consultants. - You are willing to be part of a rotation- and need-based 24x7 available team. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Role Description As a lead Systems Support Engineer you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients. Job Responsibilities - Understand complex application systems and debug business-impacting issues. - Utilize incident management processes and tools, application monitoring metrics, and tooling to generate reports and take corrective actions. - Leverage knowledge of different logging techniques for alerting, monitoring, and identifying the root cause of incidents. - Follow standards and best practices to ensure operational efficiencies, stability, and availability of the system. - Lead the planning and execution of system upgrades, migrations, and maintenance activities, minimizing downtime and disruption. - Use continuous delivery practices to evolve and support high-quality software, delivering value to end customers early. - Efficiently use DevOps tools and practices to deploy and run software. - Act as a mentor for less-experienced peers through technical knowledge and leadership skills. - Apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - Experience in programming languages such as Java or .Net, and a good understanding of a scripting language like Python or Powershell. - Good understanding of cloud platforms such as AWS, Azure, or GCP. - Experience with application monitoring tools like DataDog, Prometheus, or Grafana. - Experience with relational or non-relational databases. - Experience with CI/CD tools like Jenkins, Github, Actions, Buildkite, or Azure pipelines. - Strong debugging and triaging skills to troubleshoot code effectively. - Ability to ensure high-quality and well-tested deliverables, including bug fixes and enhancements. - Conduct system performance analysis, identify bottlenecks, and implement optimization strategies. - Ability to perform predictive analysis and proactively identify issues with development teams. - High-level understanding of various architectures such as monolithic, N-tier, layered, microservices, and serverless. Requirements - Enjoy influencing others and advocate for technical excellence while being open to change. - Good communication and articulation skills. - Presence in the external tech community, sharing expertise through speaking engagements, open source contributions, blogs, etc. - Resilient in ambiguous situations and able to approach challenges from multiple perspectives. - Ability to influence clients on various processes including incident management and support levels. - Advocate for and implement cloud best practices in resource optimization, monitoring, and alerting. - Advocate for security best practices and their implementation. - Comfortable with Agile methods, such as Scrum or Kanban. - Willing to be part of a rotation- and need-based 24x7 available team and handle multiple engagements. Benefits - No one-size-fits-all career path; development is tailored to individual goals. - Support through interactive tools, numerous development programs, and collaborative teammates. - Value in helping each other grow and empowering employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Role Description As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. - You will work with incident management process and tools. - You will use complex application systems and find your way through them to debug a business impacting issue. - You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. - You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. - You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. - You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. - You will apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - You have experience working programming languages such as Java and .Net. - You have an understanding of cloud platforms such as AWS, Azure or GCP. - You have experience with scripting languages such as Python and Powershell. - You understand how to use debugging tools and how to troubleshoot issues with the code. - You have experience working with relational or non-relational databases. - You have experience working with CI/CD tools such as Jenkins or Azure pipelines. - You have exposure to application monitoring tools such as DataDog, Prometheus or Grafana. - You are comfortable with Agile methods such as Scrum and/or Kanban. - You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested. Requirements - You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. - You have good communication and articulation skills. - You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You are resilient in ambiguous situations and can approach challenges from multiple perspectives. - You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Role Description This position is the senior technical authority across three core functions: Linux systems engineering, network engineering, and QA automation testing. It designs and maintains the Linux environment and network interfaces that run on the company's product, sets up and maintains the Linux and network lab environments (including QA lab systems) that support QA testing and Engineering Development, and builds, executes, and maintains the automated test frameworks that validate product quality. Without this role, the organization would lack the engineering expertise and technical leadership to support the product's Linux and network capabilities and deliver dependable, automated testing. Responsibilities - Ensure the product's Linux environment is reliably designed, configured, secured, and performance-tuned to meet operational and security standards. - Ensure the product's network interfaces are engineered and maintained to meet performance and connectivity standards. - Ensure the Linux and network lab environments and QA lab systems are configured and maintained to support QA testing and Engineering Development. - Ensure automated test frameworks and tools deliver effective functional, regression, integration, and system-level coverage. - Ensure automated test suites are executed, monitored, and improved, with timely failure analysis and remediation. - Ensure technical documentation for Linux, network, lab, and test systems is accurate, current, and effectively transferred. - Design, configure, and deploy the product's Linux environment. - Tune performance and apply security hardening and best practices. - Troubleshoot Linux system, reliability, and performance issues. - Apply patches, updates, and configuration changes to keep systems stable and secure. - Build out and configure Linux and network lab environments (hardware, OS, networking, tooling). - Manage and maintain QA lab systems to support QA testing and Engineering Development. - Monitor lab health and remediate infrastructure issues. - Write and maintain documentation for Linux, network, lab, and test systems. - Document procedures, configurations, and operational guidelines. - Transfer knowledge to engineering and QA staff. Location Remote Benefits - A competitive salary - Vacation - Health & dental benefits - Employer-matched 401K pension plan - Opportunities to gain experience, grow, and collaborate with professionals on a global reach Qualifications - 8–10+ years of hands-on Linux systems engineering, network engineering, and QA automation - BA or MA in Engineering or related field - Proficient in Microsoft Office Products - Organizational and project management skills - Technical Leadership - Market development and growth strategies What will put you ahead - Attention to detail - Strategic thinking - Analytical problem-solving - Strong written and verbal communication - Exceptional teamwork and collaborative approach