Title: Quality Assurance Manager Job Ref:JR-5331 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Quality/Risk Management/Patient Safety Employment Type:Full time Work Location:Hybrid Salary/Pay Rate:$130,000.00 - $142,000.00 per year Job Description: The QA Manager is responsible for day-to-day operation of the QMS at a program/site, including deviations/complaints, CAPA, change control, document control, training, metrics, and the internal audit program. Accountable for patient safety outcomes within the program by overseeing complaint/adverse event trending, setting risk thresholds, recommending corrective actions for acute and systemic quality incidents, ensuring timely escalation, and verifying CAPA effectiveness. Leads inspection readiness/hosting and develops and coaches the QA team. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. PRIMARY DUTIES AND RESPONSIBILITIES: - Writes, reviews, and implements quality plans and associated quality systems for assigned program area, including documentation, SOPs, training, audits, standardized treatment plans, and consents. - Conducts periodic gap assessments and coordinates process improvement activities to ensure compliance with regulatory, accreditation, and internal standards, in collaboration with internal stakeholders and cross-functional teams. - Interacts with outside agencies and external contracted partners as required for reporting events, coordinating and preparing for inspections, providing subject matter expert opinions, maintaining licenses/certifications/memberships/registrations. - Collects, analyzes, and reports quality outcome and patient safety data, and coordinates or leads multidisciplinary quality assurance and programmatic review meetings to evaluate performance and drive improvement. - Collaborates with systems teams (e.g., Epic and Ottr) to coordinate creation and maintenance of or improvements to compliant clinical documentation. - Manages day-to-day operation of QMS elements (deviations, complaints, CAPA, change control, document control, training, metrics) for the program/s. May be assigned a role in research efforts aimed at improving clinical operations. - Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment. Knowledge, Skills and Abilities - Strong analytical skills and ability to produce high-quality, comprehensive reports. - Ability to interpret and understand implications of collected data and take necessary action. - Demonstrated excellent leadership skills and ability to successfully mentor others. - Strong technical, problem-solving, and teaching skills and ability to make sound judgements. - Knowledge of medical, hematologic, oncologic and scientific terminology. - Strong project management skills and ability to understand the enterprise environment and competing priorities in conjunction with developing/meet project goals. - Strong interpersonal and written and verbal communications skills. - Ability and ongoing commitment to upgrade and learn new skills and adapt to change. - Strong team player capable of working in a fast-paced environment, effective in a diverse work group, and willing to work in a rapidly changing field. MINIMUM JOB QUALIFICATIONS: Minimum Education: Bachelors degree Minimum Experience: 5 years of quality assurance or advanced cell therapy experience (e.g., trainer, lead, senior or equivalent) in another area of specialization required. Experience Preferred Direct experience with cell therapy QA, FACT, NMDP, audits, outcomes data, SOP development and management, and collaboration with pharmaceutical companies strongly preferred. License/Certification/Registration: ASQ or CPHQ Certification preferred Supervisory Responsibilities :Directly supervises QA/QI Specialists - levels I, II, and III. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $130,000.00 - $142,000.00

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Role Description The Tosca Expert will play a pivotal role in shaping and executing the company's QA vision. They will: - Architect and develop robust automation frameworks, ensuring high coverage across web, mobile, API, and SAP systems. - Integrate test execution into CI/CD pipelines. - Manage test data. - Provide mentorship to junior QA engineers. - Execute specialized testing scenarios, including API testing and complex SAP automation. Qualifications - Experience with Tosca automation tools. - Strong understanding of QA methodologies. - Proficiency in API testing. - Experience with CI/CD processes. - Ability to mentor junior engineers. Requirements - Proven experience in automation framework development. - Experience with web, mobile, API, and SAP testing. - Strong analytical and problem-solving skills. - Excellent communication skills. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to employee well-being. Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. Our bold purpose is: Together, we shape experiences for better futures. We are part of the $4.8 billion RPG Group, with a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - Core values: One Zensar, Nurturing, Empowering, and Client Focus. - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. - Equal employment opportunity (EEO) and affirmative action employer.

Title: Temp Bilingual Quality Assurance Specialist Job Description: Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Temporary Bilingual Quality Assurance Specialist working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll - Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. - Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. - Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. - Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. - Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. - Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. - Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. - Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role - High school diploma or equivalent - 6 months or more of customer service and call center experience - Fluent in English & Spanish - Understanding, interpreting, and manipulating data for reporting What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - The anticipated range is $20 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI -Remote