Role Description The Tosca Expert will play a pivotal role in shaping and executing the company's QA vision. They will: - Architect and develop robust automation frameworks, ensuring high coverage across web, mobile, API, and SAP systems. - Integrate test execution into CI/CD pipelines. - Manage test data. - Provide mentorship to junior QA engineers. - Execute specialized testing scenarios, including API testing and complex SAP automation. Qualifications - Experience with Tosca automation tools. - Strong understanding of QA methodologies. - Proficiency in API testing. - Experience with CI/CD processes. - Ability to mentor junior engineers. Requirements - Proven experience in automation framework development. - Experience with web, mobile, API, and SAP testing. - Strong analytical and problem-solving skills. - Excellent communication skills. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to employee well-being. Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. Our bold purpose is: Together, we shape experiences for better futures. We are part of the $4.8 billion RPG Group, with a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - Core values: One Zensar, Nurturing, Empowering, and Client Focus. - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. - Equal employment opportunity (EEO) and affirmative action employer.

Title: Temp Bilingual Quality Assurance Specialist Job Description: Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Temporary Bilingual Quality Assurance Specialist working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll - Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. - Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. - Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. - Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. - Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. - Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. - Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. - Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role - High school diploma or equivalent - 6 months or more of customer service and call center experience - Fluent in English & Spanish - Understanding, interpreting, and manipulating data for reporting What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - The anticipated range is $20 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI -Remote

• Design, develop, and maintain enterprise automated testing frameworks using Selenium WebDriver, Java, Jenkins, and related technologies. • Build and execute automated tests for unit, functional, integration, API, regression, UAT, and production validation. • Utilize AI-assisted testing tools to improve test coverage, defect detection, and regression reliability. • Develop and maintain test strategies, plans, and scripts aligned with business requirements and acceptance criteria. • Manage the test case repository and ensure all testing assets remain current, reusable, and linked to requirements. • Participate in Agile ceremonies, including sprint planning, daily standups, and retrospectives. • Analyze automated test execution results, perform root cause analysis on defects, and troubleshoot failures. • Partner with developers, architects, and product owners to define testing requirements and establish quality standards. • Develop user-friendly reporting dashboards and quality metrics for business and IT leadership.

• Analyze business, functional, and technical requirements to develop comprehensive testing strategies • Develop and maintain test plans, test scenarios, test cases, and test scripts • Execute functional, integration, system, regression, end-to-end, and user acceptance testing (UAT) • Validate business processes across multiple modules and integrated systems • Perform defect identification, documentation, prioritization, and lifecycle management • Collaborate with developers to troubleshoot issues and verify defect resolution • Facilitate testing workshops with client stakeholders and business users • Coordinate testing activities across multiple teams and vendors • Support data validation, reconciliation, and conversion testing efforts • Validate APIs, interfaces, file transfers, and system integrations • Participate in release planning and production readiness activities • Support test metrics, quality dashboards, and executive status reporting • Ensure testing aligns with CMS, state, and organizational quality standards • Identify opportunities to improve testing efficiency through automation, AI-assisted test generation, and modern quality assurance practices • Mentor junior testers and contribute to continuous process improvement initiatives