Lending Manager remote type Hybrid Office locations Springfield, MA time type Full time job requisition id R20979 Lending Manager Credit Union Lending Full-Time (Hybrid – Springfield, MA) The Opportunity As the Lending Manager at MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team committed to delivering a consistent and memorable experience to our members and prospective members. This role is responsible for overseeing the day-to-day lending operations of the credit union, including leading the lending team and driving loan production growth through effective pipeline management, process optimization, and execution across consumer lending, home equity, and mortgage. It also provides oversight of servicing, lending support functions, and process optimization, while serving as the operational lead for lending-related technology initiatives. A key near-term priority is leading the lending operations workstream for the credit union’s core system conversion, including workflow design, data validation, testing, training, and post-conversion stabilization. The Team Reporting to the Chief Lending Officer (CLO), the lending team is comprised of loan originators, loan processors, loan servicers, analysts, and collections. This role provides direct supervision of loan originators, processors, and servicers, while working closely with analysts and collections in a cross-functional capacity. The team collaborates regularly with other business units across the organization. The Impact The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned: - Lead and oversee the end-to-end execution of the credit union’s lending function across consumer, home equity, and mortgage products, ensuring consistency, efficiency, and service quality - Provide leadership and direction to originations, processing, servicing, and lending support teams to drive effective pipeline management and operational performance - Ensure compliance with all applicable lending regulations and investor requirements (including NCUA, RESPA, and Fannie Mae), while maintaining strong internal controls and quality standards - Direct lending operations across the full lifecycle, including application workflow management, underwriting support coordination, loan funding, collateral and title tracking, servicing oversight, and exception management - Oversee mortgage servicing operations, including complex servicing activities, investor reporting, and direct relationship management with secondary market investors (e.g., Fannie Mae) - Monitor and actively drive lending pipeline, cycle times, and service levels to increase loan production, improve pull-through, and ensure timely processing, closing, and funding of loans - Identify operational risks, bottlenecks, and inefficiencies, and implement scalable process improvements across the lending lifecycle - Develop and maintain SOPs, controls, and documentation to support consistency, compliance, and audit readiness, while driving continuous process improvement - Build and manage operational reporting, dashboards, and performance metrics to support transparency and data-driven decision-making - Serve as Lending Operations Lead for core system conversion and ongoing system optimization, including workflow design, data validation, UAT, training, and post-conversion stabilization - Partner cross-functionally with IT, Finance, Operations, vendors, and internal stakeholders to support system integration, operational readiness, and issue resolution, while serving as an escalation point and backup to the CLO Minimum Qualifications - Bachelor’s degree - 5+ years of lending experience within a financial institution - 2+ years of experience managing or overseeing a team Preferred Qualifications - Credit union experience strongly preferred - Experience with lending systems (e.g., MeridianLink) and workflow optimization - Core system conversion or major system implementation experience - Strong understanding of lending regulations (RESPA, TILA, NCUA, and Fannie Mae servicing expectations) - Experience with process improvement, reporting, and data-driven performance management - Experience leveraging AI tools and large language models to improve workflow efficiency, documentation, and decision support What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: - Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes - A collaborative environment where perspectives are welcomed - Access to learning, development, and internal networks that support continuous growth and skill-building over time - Employee-led communities and forums that foster connection, learning, and inclusion across the organization - A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset Salary Range: $81,154.70 - $111,053.80 #LI-MM1 Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

• Manage a team of vertical leaders, analysts as well as a support team during a specified shift time • Foster a positive work environment, ensuring customer satisfaction and proper team operation • Implement strategies that increase productivity and enable the company to hit Service Level Agreements, specific vertical KPI’s • Create SOPs, training documents, maintaining attendance records, delivering weekly feedback on 1/1s, quarterly KPIs, performance review, etc.

Role Description - Betreuung und Ausbau bestehender Kundenbeziehungen: - Pflegen des Kontakts zu unserem vielfältigen Kundenstamm in der Region Niedersachsen, Bremen, Schleswig-Holstein. - Sicherstellung einer langfristigen, partnerschaftlichen Bindung. - Gewinnung neuer Kunden: - Gezielte Ansprache und überzeugende Planungs- und Lösungsvorschläge vor Ort. - Kontinuierlicher Ausbau des Portfolios im Direkt- und Händler-Vertrieb. - Individuelle Kundenlösungen: - Verstehen der Anforderungen unserer Kunden aus unterschiedlichen Segmenten. - Gemeinsame Vorbereitung passgenauer Lösungen und Ausarbeitungen mit unserem Planungsteam. - Kreative Ideen und große Affinität zu Technik und Design. - Strategische Marktbearbeitung: - Proaktive Marktanalyse zur Identifikation und Entwicklung neuer Geschäftspotenziale. - Fokus auf nachhaltiges Wachstum im Direkt-, Partner- und Kooperationsgeschäft. - Umsatzverantwortung: - Übernahme der Steuerung und des weiteren Ausbaus des Vertriebsgebiets. Qualifications - Vertriebserfahrung als Basis, bevorzugt mit Background aus dem Ladenbau, Innenarchitektur oder Messebau. - Hohe Affinität zu Architektur und Design, idealerweise mit technischem Know-How. - Dynamisches und souveränes Auftreten sowie ausgeprägte Verhandlungskompetenz. - Fähigkeit, nachhaltige Vertrauensbeziehungen zu Kunden und Handelspartnern aufzubauen. - Effektives Selbst- und Zeitmanagement. - Motivierter Umgang mit Telefon und Akquise Aktivitäten. Benefits - Abwechslungsreiche, herausfordernde und zukunftsorientierte Tätigkeit in einem wachstumsorientierten Unternehmen. - Hohe Eigenverantwortung und breiter Gestaltungsspielraum. - Möglichkeit im Mobile-Office zu arbeiten. - Sicherer Arbeitsplatz in einem innovativen, renommierten Familienunternehmen. - Attraktives Gehalt mit Fixum und anteiliger, ungedeckelter Provision. - Fahrzeug auch zur privaten Nutzung. - Zusätzliche Altersvorsorgeleistungen.

Title: Philanthropy Associate Location: New York, NY, US Full TimeAdmin Requisition ID: 2765 Salary Range:$24.04 To $24.04 Hourly Job Description: Philanthropy Associate To Apply Please apply using our ADP platform and attach your resume, cover letter, and a brief writing sample that demonstrates your ability to communicate effectively with donors or supporters. Examples may include a donor thank-you note, acknowledgment letter, or fundraising appeal. Schedule The working schedule for this position is Monday - Friday, 9AM -5:30PM with Saturday and Sunday off.  Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.   We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.  Summary The Philanthropy Associate plays a hands-on, supportive role on ACC’s Philanthropy team, assisting with a wide range of fundraising activities that support ACC’s mission to end animal homelessness in New York City. Reporting to the Senior Manager, Individual Philanthropy, this position supports donor communications, assists with portfolio management for Philanthropy staff, contributes to prospect research, and helps maintain accurate donor records in Raiser’s Edge, including biographical information. In this role, the Philanthropy Associate helps ensure timely follow-up with donors, supports the preparation of mailings and related materials, and tracks donor engagement to strengthen relationships. The position requires close collaboration with colleagues across the Philanthropy team, as well as strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced, mission-driven environment. By supporting both operational and donor-facing activities, the Philanthropy Associate plays a critical role in helping the Philanthropy team achieve its fundraising goals and build lasting relationships with ACC’s supporters. Required Qualifications: - Bachelor’s degree required. - 1–2 years of experience in fundraising, donor relations, nonprofit administration, or a related role required. - Proficiency with Microsoft Outlook and Microsoft Office, particularly Excel and Word, for donor reporting, correspondence, and data management.  - Excellent organizational and time management skills, with strong attention to detail and the ability to manage multiple priorities and deadlines. - Strong written and verbal communication skills, with the ability to communicate professionally and empathetically with donors and community members. Benefits ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.   Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.  Essential Job Functions: - Monitor and respond to general donor inquiries received via email and phone, providing timely and professional responses. - Prepare and mail donor acknowledgment letters, tribute and memorial cards, and other routine donor correspondence. - Track and document in-kind donations and assist with appropriate acknowledgment and reporting. - Enter actions, contact reports, and donor communications in Raiser’s Edge to support moves management processes. - Support portfolio management for the Philanthropy team including tracking actions, preparing lists, updating records, and supporting follow-up. - Assist with prospect research, including reviewing donor giving history, basic wealth indicators, and publicly available information to support donor engagement. - Assist with drafting donor appeals and fundraising communications, in collaboration with the Philanthropy team. - Maintain accurate and up-to-date donor records in Raiser’s Edge, including biographical information, contact details, addresses, relationships, and communication preferences. Other Responsibilities: - Run routine and ad hoc reports to support the Philanthropy team. - Assist with data hygiene efforts, including record updates, duplicate management, and coding accuracy (in coordination with the Manager, Philanthropy Operations). - Provide support for gift processing and gift importing under the direction of the Manager, Philanthropy Operations, as needed. - Assist the Philanthropy team with daily fundraising activities and provide support to team members as needed. - Fear Free certification within 30 days of hire. - Other duties as assigned by the Philanthropy Department. Preferred Qualifications: - Experience working in a nonprofit fundraising environment, particularly in donor relations or annual giving. - Familiarity with donor database systems, such as Raiser’s Edge/NXT or comparable CRM platforms. - Experience with online fundraising, email marketing, or donor communication tools, such as MailChimp or equivalent platforms. - Experience supporting donor stewardship activities, including acknowledgments, appeals, events, or campaign support. - Interest in or commitment to animal welfare and the mission of an animal shelter. - Ability to work occasional evenings or weekends for fundraising events or donor engagement activities. Work Environment This role is hybrid but is based at ACC’s NYC Headquarters, our administrative office at 11 Park Place in lower Manhattan, with an expectation to be in the office 2 days per week or as needed. The position also requires willingness to travel to ACC’s five Animal Care Centers across the five boroughs, as well as to fundraising and media events. Because ACC houses hundreds of animals across its facilities at any given time, visits to our Care Centers involve exposure to fur, odors, and other airborne particles. ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.  Reports To: Senior Manager, Individual Philanthropy