MassMutual Financial Group

Suitability Principal Locations: Springfield, MA Phoenix, AZ Sacramento, CA Tallahassee, FL Concord, NH Raleigh, NC Hartford, CT Providence, RI time type Full time Full-time Remote job requisition id R20423 Job Description: The Opportunity As a Suitability Principal, you'll be a trusted partner in reviewing and firm-accepting in‑force Account Maintenance submissions across Brokerage, Direct, Advisory, and Third‑Party Advisory accounts. You'll also have opportunities to support Brokerage and Advisory Transfers of Assets and Money Movement requests, helping ensure Business Acceptance, Suitability, and Best Interest standards are met while maintaining a strong advisor and client experience. The Team MML Investors Services (MMLIS) Account maintenance department reviews and updates books and records for Direct business and reviews and processes all brokerage, National Financial Services (NFS) account maintenance items. The team reviews internal and external paperwork and provides exceptional customer service to the field while solving complex issues. We provide guidance and education to field reps on requirements and regulations regarding Account Maintenance and communicate frequently with National Financial Services and outside firms. The team also works closely with the Cashiering, Advisory, New Business and Trading teams within MMLIS. The Impact - Conduct back-office review and firm-acceptance of new and existing Account Maintenance submissions for Brokerage, Direct, Advisory, and Third‑Party Advisory accounts, with opportunities to assist on Transfers of Assets and Money Movement requests as needed. - Identifying root causes, recommending thoughtful solutions, and resolving matters independently when appropriate, while knowing when collaboration adds value. - Supporting the implementation and ongoing management of operational and supervisory procedures that help the firm operate effectively and responsibly. - Communicating clearly and professionally with registered representatives, agency personnel, and internal partners such as Compliance, Field Inspection, and Regional Supervisory Directors. Some reviews may involve specialized regulatory considerations, including Options trading and Municipal Securities. - Partnering with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors to provide guidance on suitability considerations and supervisory guidelines. - Proactively identifying trends and potential risks and sharing insights with leadership to support continuous improvement and risk mitigation. The Minimum Qualifications - FINRA Series 7 & 24 required at time of application - 2+ years of MMLIS experience and/or 3+ years of experience within the brokerage/advisory space - High School Diploma or equivalent - Principals working 100% remotely may be subject to on-site inspection by MML and/or regulators - Candidates residing within 50 miles of the MassMutual Springfield office will be expected to work a Hybrid schedule of 3 days a week in the office The Ideal Qualifications - 3+ years' experience conducting suitability reviews - FINRA Series 4 and 53 - Superior customer service skills. - Excellent interpersonal skills; team player, self-motivated; patient demeanor; approachable style. - High aptitude for effective problem resolution. - Strong organizational and time management skills are essential - Ability to work in a fast paced, ever-changing environment. - High degree of ownership and sense of urgency. - College degree preferred with a concentration in business or finance. - Passion for embracing business process improvement opportunities. - High aptitude for effective problem resolution. - Must be able to think independently and tactfully challenge the opinions of others. What to Expect as Part of MassMutual and the Team - Regular meetings with the Elite Services team - Focused one-on-one meetings with your manager - Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups - Access to learning content on Degreed and other informational platforms - Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-DK1 #LI-REMOTE Salary Range: $69,000-$90,500 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

• Build rapport with each customer • Ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact • Educate customers about their insurance policies with MassMutual • Apply knowledge to handle many problems independently while seeking guidance in highly complex situations • Balance time effectively to ensure the department meets expected service levels • Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

Head of Institutional Risk and Actuarial Initiatives Full-Time Boston, MA or Springfield, MA The Opportunity The Head of Institutional Risk and Actuarial Initiatives will utilize their leadership, influence, business acumen, and deep actuarial knowledge to influence strategy and ensure the Institutional Solutions business is financially sound and risk controlled. The primary responsibilities will be liaising with ERM, finance and actuarial functions, profitability and financial analyses, risk reporting, and driving data-based decisions in support of the Institutional product lines. The role is within Institutional Solutions, a growing segment of MassMutual representing a key component of the company's overall strategy. The Team The role collaborates with peers in the Institutional Product & Actuarial team to achieve Institutional Solutions' strategic and financial objectives with risk discipline, ensuring adherence to corporate governance policies. This role will require strong financial acumen, familiarity with Institutional businesses, and ability to navigate and influence a diverse set of corporate stakeholders. The Impact This individual contributor role relies on robust actuarial experience to anticipate financial reporting impacts, capital efficiency opportunities, and potential areas of risk. In this role you will: - Represent Institutional businesses on enterprise actuarial initiatives, including expenses, capital analysis, risk capacity, etc. - Lead profitability reporting and partner with Financial Planning & Analysis for forecast and earnings analysis to achieve business outcomes and develop insights to influence product, pricing, and growth decisions. - Deliver and evolve aggregated Institutional Solutions reporting of new business metrics, working collaboratively across the team. - Partner with enterprise stakeholders to ensure appropriate allocation and efficient utilization of expense and capital in line with the company's overall strategy. - Lead Institutional Solutions assumption and model governance including development of process and standards, adherence to internal policies, etc. - Evaluate and execute on risk and capacity management options (in partnership with business leaders and corporate functions) that promote long-term growth and risk management. - Act as a Liaison to Enterprise Risk Management and Corporate Actuarial functions for Institutional Products - Influence and contribute to ongoing business strategy and growth. - Lead various Actuarial projects related to Institutional businesses. The Minimum Qualifications - An accomplished FSA with 10+ years of relevant actuarial experience. The Ideal Qualifications - An accomplished FSA with experience in institutional products, risk management, or finance - Excellent interpersonal and communication skills (written, verbal, presentation) - Demonstrates initiative and sense of urgency, delivering on multiple concurrent deliverables in a dynamic constantly evolving business line. - Takes ownership and is results-orientated with high accountability. - Commitment to transparency and inclusive behaviors in dealing with business and other cross functional teams. - Influences and collaborates with business partners to accomplish joint goals. - Ability to analyze and comprehend complex information, as well as convey complex materials to non-technical audiences. - Comfortable dealing with both complexity and ambiguity, with ability to explore multiple solutions to a problem to achieve business objectives. - Meticulous with strong analytical, critical thinking and problem-solving skills. - Strong grasp of actuarial concepts, including the ability to quickly and independently evaluate and model new products and markets. - Leads continuous improvement efforts. What to Expect as Part of MassMutual and the Team - Regular meetings with the Institutional Product & Actuarial team - Focused one-on-one meetings with your manager. - Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups - Access to learning content on Degreed and other information platforms - Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits. #LI-ST1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. Salary Range: $167,800-$220,200

Title: Copywriter Location: MA, Boston - 10 Fan Pier Blvd Hybrid Office Full time Job requisition id R20522 Job Description: Copy Writer, Copy & Content Writing Team, Creative Services Full-Time/Hybrid, Boston The Opportunity You’re comfortable with financial concepts and can translate complex language into copy that’s accessible, approachable, and (yes) charming—without losing precision. You have strong editorial instincts, understand how to shape a story across channels, and know that it doesn’t matter how accurate and insightful your copy is if no one wants to read it. You have experience with conceptual copy and can develop ideas from brief to big thought to polished execution. You’re comfortable giving and receiving feedback, and you take pride in craft—bringing a thoughtful editorial eye to your own work and collaborating closely with designers and partners to make the work stronger. The Team We’re building an in-house creative team that will eventually be able to go toe-to-toe with the best “out-of-house” agencies. This role will help us get there and you’ll be a big part of it. (Yes, it’s ambitious. But it’s our ambition.) The Impact: Create everything from digital banners, emails, and social posts to collateral, print ads, and blog posts that achieve creative excellence while supporting and evolving the brand voice. Write for one‑off communications, multi‑channel integrated campaigns, and everything in between, while partnering with designers, planners, strategists, internal clients, and other team members to identify the strongest creative solutions to communication challenges. Manage and incorporate feedback from multiple internal stakeholders throughout the process. The Minimum Qualifications - 5+ years’ copy writing experience in advertising, either at an external agency or one or more financial accounts, or at a solid in-house agency within a financial company The Ideal Qualifications - A familiarity with the process of making creative work which is the norm in (but not unique to) advertising agencies - A background in experiential advertising and video/film production What to Expect as Part of MassMutual and the Team - Regular meetings with the Creative Team - Focused one-on-one meetings with your manager - Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups - Access to learning content on Degreed and other informational platforms - Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits Salary Range: $95,100-$124,800 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

The Opportunity: As a Life Underwriting Research Consultant, you'll join an innovative and dynamic environment supporting the Office of the Corporate Chief Underwriter (OCCU). In this role, you'll dive into a variety of exciting projects and research initiatives. Your work will be diverse and impactful, including supporting protective value (PV) studies; creating RFPs for different vendors and vendor evaluation; examining and identifying new data sources for research and insights; improving workflows and working on ways to increase automation; providing input on predictive modeling; and revising underwriting rules and procedures. The Team: You'll join a collaborative and forward-thinking team of underwriters from various backgrounds and product expertise, who are motivated to shape the underwriting landscape at MassMutual. As a team, we demonstrate accountability, agility, a dedication to being inclusive, a strong business acumen, and show courage and professionalism when advocating for a particular project or presenting a healthy challenge to the status quo. Outside of the Underwriting team, you can expect to work with colleagues from Data Science, Actuarial, Product, Competitive Intelligence, and IT. The Impact: - Partner with leadership across the enterprise to champion changes that improve processes, while maintaining mortality expectations - Shape data sources for data driven underwriting practices - Provide recommendations around new technologies and methodologies for risk selection - Analyze, create, and develop rules for our algorithmic and accelerated underwriting (fluidless) processes - Develop new and competitive underwriting guidelines with research, documentation, marketing, and presentations The Minimum Qualifications: - HS diploma or GED - 8+ years of relevant work experience in Life Insurance Underwriting - Minimum $5+ million life approval limit without second signature The Preferred Qualifications - Bachelor's Degree - Confident communicator with strong written and verbal communication skills - Be able to think strategically and influence others. - Ability to partner with key constituents to support strategic and tactical development. - A demonstrated track record of consistently meeting and/or exceeding performance expectations. - Industry exams completed What to Expect as Part of MassMutual and the Team - Regular meetings with the Office of the Corporate Chief Underwriting Team - Focused one-on-one meetings with your manager - Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups - Access to learning content on Degreed and other informational platforms - Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-Remote #LI-JA1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. Salary Range: $115,900-$152,100

External DI Wholesaler, MMFA Location: Full-Time, Remote – West Region Full time Job Description: Full-Time, Remote – West Region The Opportunity As a Disability Income Regional Wholesaler, you will play a critical role in expanding the reach and impact of MassMutual’s Individual Disability Insurance (IDI) solutions within MassMutual Financial Advisors (MMFA). You will operate with a high degree of autonomy in your assigned territory, serving as a subject-matter expert and trusted partner to financial professionals and General Agents. In this role, you will influence advisor behavior, develop sales strategies, and own outcomes tied to territory performance while partnering closely with an internal wholesaler to drive results. The Team You will be part of the MassMutual Financial Advisors (MMFA) Disability Income sales organization, a collaborative, performance-driven group focused on delivering best-in-class income protection solutions. The team is comprised of experienced external and internal wholesalers who share a passion for consultative selling, advisor education, and long-term relationship building. Team members regularly partner with financial advisors, General Agents, and internal stakeholders across sales management, product, and operations. The culture emphasizes accountability, knowledge-sharing, and continuous growth as the business continues to scale. The Impact: In this role, you will be responsible but not limited to: - Build and maintain proactive sales relationships with financial professionals across your assigned territory by profiling advisors, deepening relationships, and expanding your advisor base to drive sustainable growth. - Serve as a disability insurance expert, delivering sales ideas, product insights, and consultative support to help advisors address client income protection needs. - Execute disciplined activity and territory management practices to identify, pursue, and maximize sales opportunities aligned with overall company objectives. - Partner closely with an internal wholesaler to coordinate outreach, share insights, and jointly drive individual disability insurance sales results. - Provide regular updates to sales management on territory activity, pipeline health, and progress toward sales objectives. - Manage travel and expense budgets responsibly while maintaining strong field presence and advisor engagement. The Minimum Qualifications - 5+ years of experience in disability insurance wholesale distribution. - 2+ years of experience in an external wholesaling role. - State Life and Health Insurance license at time of application. - Must reside in Mountain and Pacific Time Zones The Ideal Qualifications - Experience across multiple disability insurance distribution channels. - Demonstrated ability to develop and deliver effective sales presentations, including strong negotiation skills. - Success building and sustaining relationships with centers of influence. - Strong verbal and written communication skills. - Highly developed interpersonal, organizational, and team-oriented skills. - Comfort operating in a results-driven, field-based sales environment with shared accountability. Compensation: $62K-$70K base range plus sales-based incentive opportunity resulting in a total target compensation package of $185 - $256K. What to Expect as Part of MassMutual and the Team - Regular sales team meetings and close partnership with your internal wholesaling counterpart. - Focused one-on-one meetings with your manager to support development and performance. - Access to company-wide learning resources and professional development platforms. - Networking opportunities through MassMutual’s Business Resource Groups. - A culture that values ethics, integrity, and long-term career growth with industry-leading pay and benefits. #LI-RS1 #LI-Remote Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

• Join an innovative and dynamic environment supporting the Office of the Corporate Chief Underwriter (OCCU). • Dive into a variety of exciting projects and research initiatives. • Support protective value (PV) studies; create RFPs for different vendors and vendor evaluation. • Examine and identify new data sources for research and insights. • Improve workflows and work on ways to increase automation. • Provide input on predictive modeling. • Revise underwriting rules and procedures.

Title: Director of AV Infrastructure and Experience Location: Hybrid Office Boston, MA Springfield, MA Full time job requisition id R20127 Job Description: JOB DESCRIPTION Director, AV Infrastructure and Experience, Enterprise Technology Services Full-Time, (Hybrid) Boston or Springfield The Opportunity As the Director of AV Infrastructure and Experience (AVIX) you will be responsible for the strategy, design, delivery and ongoing operation of the organization’s audiovisual (AV) ecosystem and the user experiences it provides. You will balance strategic leadership, operational excellence, stakeholder management and hands-on technical stewardship to ensure reliable, scalable AV technology and high quality user experience across the enterprise. The Team You will lead a team of AV design and support, technical event support and solutions architect roles who collaborate to deliver world class AV capabilities and experience to the enterprise. The team is responsible for conference room technology, digital signage, technical support of corporate and executive events, and enterprise media streaming and hosting platforms. The Impact: Strategy & Governance - Define and own the enterprise AV strategy, roadmap, and standards that are aligned to business objectives, workplace strategy, and organizational goals. - Oversee architectural principles and technical standards for conference rooms, event spaces, digital signage, and media platforms. - Evaluate emerging technologies and solutions, recommending upgrades and innovations to enhance organizational collaboration and communication. - Serve as the senior authority on AV design, integration, and user experience across all home office locations. Infrastructure & Operations - Direct the design, deployment, lifecycle management, and support of AV technologies, including conference room technology, digital signage, and event space technology. - Lead the operation and evolution of internal and user-facing AV platforms, ensuring consistency, reliability, and scalability. - Oversee enterprise media streaming and hosting capabilities, including live streaming, video-on-demand (VOD), and cable television services. - Ensure high availability, performance, security, and compliance across all AV systems. Corporate Events & Executive Experience - Provide technical leadership and oversight for corporate, executive, and high-visibility events, including town halls, leadership meetings, and receptions. - Ensure production quality, reliability, and seamless execution for in-person, hybrid, and virtual events. - Act as a trusted advisor to senior executives on AV experience and presentation strategy. - Serve as a liaison between stakeholders, external events teams, and technical staff. People Leadership - Lead and develop a team of individual contributors in solution architecture, AV design and support, and technical event support. - Set clear expectations, priorities, and performance goals while fostering technical excellence and accountability. - Identify skills gaps, manage capacity, and plan for future talent needs. - Drive a culture of service within the team, fostering a user-first mindset that aims to delight the customer and minimize friction. - Oversee resource planning to balance day-to-day operations, project delivery, and event support. Financial & Vendor Management - Own and manage a large capital and operating budget, including forecasting, cost optimization, and ROI analysis. - Lead vendor strategy, contract negotiation, and system integrator relationships. - As a Supplier Relationship Manager, ensure suppliers are delivering and performing meeting expectations within the terms of contracts. Cross-Functional Partnership - Partner with IT, Facilities, Space Design & Utilization, Communications, and Security teams, among others, to align AV solutions with broader enterprise initiatives and ensure stakeholder alignment with AVIX priorities. - Collaborate with Strategic Communications to support storytelling, engagement, and internal communications objectives. - Provide executive-level reporting on performance, risk, and roadmap progress. The Minimum Qualifications - Bachelor’s degree in information technology, audio engineering, or a related field; or equivalent experience. - 8+ years of experience in AV technology with proven experience designing and operating large-scale AV or unified communications environments. - 2+ years of progressive leadership or team lead experience. - Bi-weekly travel between Boston and Springfield expected. The Ideal Qualifications - Industry certifications (e.g., CCNA, AVIXA CTS/CTS-D) are a plus. - Agile certifications (e.g., CSPO) or demonstrated experience are a plus. - Strong understanding of AV architectures, signal flow, control systems, streaming technologies, and integration with enterprise IT environments. - Knowledge or experience supporting executive-level or broadcast-quality events and the technologies required therein. - Experience managing budgets, vendors, and complex multi-site projects. - Excellent communication, interpersonal, and organizational skills. - Demonstrated ability to effectively manage stakeholders and end users. - Demonstrated ability to lead, motivate, and develop a diverse team. #LI-SC1 Salary Range: $148,300-$194,600 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

Title: Relationship Manager Location: Springfield, Boston, MA Remote type:P Hybrid Office time type: Full time job requisition id: R20484 Job Description: The Opportunity Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection, and plan for the future. As a Relationship Manager, we do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. The Team MassMutual Strategic Distributors: We have had great success in recent years distributing our annuity and life-LTC combination products through our financial institution relationships. To further this success, we must evolve our strategy to reach more customers where they are, on their terms, with the products they need. For that reason, we are pleased to announce that MassMutual will be forming a dedicated third-party distribution channel, MassMutual Strategic Distributors (MMSD). MMSD will continue to build on the annuity and life-LTC combination strategy and expand the product solution offering to include life and disability insurance. MMSD’s strategy is to aggressively grow top line sales by expanding existing and establishing new partnerships with financial institutions (wire houses, banks, broker-dealers) and making significant investments in technology, sales, operations, marketing, and product development. Our strategy will be driven by dedicated teams across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture. As a Relationship Manager you will work independently to maintain and enhance relationships with our distribution partners. Ensures distribution partner satisfaction through periodic partner meetings and discussions covering strategy, operations, and business performance. Works closely with internal business partners to resolve complex business operations issues and service escalations. The Impact: - Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners. - Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners. - Own and drive to resolution all firm back office and wholesaler escalated service issues. - Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors. - Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business. - Gain a deep understanding of our distribution partners’ business models and tailor operations to support them. - Demonstrate agility and flexibility to work on or support special projects as needed. The Minimum Qualifications: - 3+ years of relationship management, or comparable concierge level client services experience - 1+ year of insurance industry experience, with knowledge of annuities, life, disability, LTC, or hybrid insurance products  - Estimated ​travel 10%: ability to travel to firms, which can be located anywhere in the country The Ideal Qualifications - Undergraduate degree - Experience with and an understanding of Third-Party distribution - 5+ years of relationship management, or comparable concierge level client services experience - Knowledge of regulatory issues surrounding ownership of insurance products What to Expect as Part of MassMutual and the Team - Proven experience with providing excellent customer service and building relationships with business partners What to Expect as Part of MassMutual and the Team? - Regular meetings with the MMSD team - Focused one-on-one meetings with your manager - Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups - Access to learning content on Degreed and other informational platforms - Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-RS1 Salary Range: $67,400-$88,400 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

The Opportunity As an Underwriting Intelligent Automation Lead, you'll join a dynamic environment supporting the Office of the Corporate Chief Underwriter (OCCU). In this role, you'll dive into shaping automation techniques that modernize life insurance operations. There will be a focus on machine learning and artificial intelligence while working in conjunction with our new, modernized workbench and rules engine. Providing ideation for new AI projects and deep SME guidance on building and testing new programs will be central for this role. Your work will be impactful, including supporting efforts to improve cycle time, create a better Advisor and Client experience and improve workflows for increased automation. The Underwriting Intelligent Automation Lead will partner with members of the OCCU policy and innovation arms, as well as cross-functionally with the Data Science, IT, Legal/Compliance and Underwriting Operations teams. The Team You'll join a collaborative and forward-thinking team of underwriters from various backgrounds and product expertise, who are motivated to shape the underwriting landscape at MassMutual. As a team, we demonstrate accountability, agility, a dedication to being inclusive, a strong business acumen, and show courage and professionalism when advocating for a particular project or presenting a healthy challenge to the status quo. Outside of the OCCU team, you can expect to work with colleagues from Data Science, Actuarial, Product, Competitive Intelligence, Legal and IT. The Impact As the Underwriting Intelligent Automation Lead, you will: - Coordinate with team members for maximal impact on systems and automation. - Partner with leadership across the enterprise to champion changes that improve processes, while maintaining mortality expectations. - Be a champion for data-driven underwriting practices. - Lead the effort and provide recommendations around new technologies and methodologies for automation and process efficiency. - Provide guidance on the development, testing and implementation of new AI tools and predictive models. - Business lead for identifying areas that require a solution and giving direction to the type of solution needed. - Develop workflows. - Create pilot plans. - Establish roll out plans for new solutions. - Create monitoring metrics plan for new solutions. - Work with Competitive Intelligence by keeping an eye on industry/carrier developments around AI initiatives. Key Stakeholders: - Data Science - our partner with building new predictive models and AI tools. - IT - our partner with implementing new technology, and testing new technology. - Underwriting Platform Team - our partner for enhancing the overall ecosystem of user interface, rules engine, models and AI tools. - Production Underwriting Teams - a critical stakeholder that will benefit from efficiency gains, and a partner that can help to define pain points that are in need of a solution. Key Success Measures: - Building a strong network and exemplary communication with key stakeholders listed above. - AI tools going live in production mode within an underwriting ecosystem that consists of a new underwriting user interface, rules engine, predictive models and AI functionality. - Demonstrable iterations for early AI tools while also enabling the development of additional tools. - The ultimate goal is to resolve at least six obstacles to automation/efficiency with AI tools within 12 months. - Propose enhancements and updates to predictive models currently in production, and propose new predictive modeling solutions as pain points arise where a predictive model would be an appropriate solution. Minimum Qualifications: - Bachelor's degree - 10+ years of relevant work experience in Life Underwriting - Experience leading special projects, including underwriting automation systems - Confident communication skills, both written and verbal - Experience developing content and presenting to executive leadership team - Ability to develop strategy plan and execution plan - Ability to partner effectively with internal teams and external partners - Strong understanding of life insurance products, underwriting processes and regulatory environment Preferred Qualifications: - Experience / continuing education related to machine learning and artificial intelligence #LI-MC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. Salary Range: $163,900-$215,000