Title: Customer Care Coordinator Part Time - Beau Rivage Location: Biloxi United States Part time Job Description: Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: At Beau Rivage Resort & Casino, every guest interaction matters-whether it's in person or over the phone. As a part-time Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail. Your voice will set the tone for the MGM experience-right from the comfort of your home. THE STARTING RATE: $16.40 an hour TRAINING SCHEDULE: All new hires are required to complete a 4-week on-property training program. The training schedule is as follows: - 40 hrs | 11:00am - 7:00pm - Monday - Friday - Attendance is required for all four weeks, regardless of part-time or full-time status WORK ENVIRONMENT: - This is a remote (work-from-home) position - You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth) - Occasional in-person meetings and/or training will be required at our office or designated locations THE DAY-TO-DAY: - Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events - Greet every caller with warmth, enthusiasm, and a genuine desire to help - Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism - Proactively upsell and cross-sell experiences to enhance the guest journey - Represent the MGM brand with care, consistency, and a focus on personalized service THE IDEAL CANDIDATE: - Brings 1+ years of prior relevant work experience in a call center setting or a customer service position - Holds a High School Diploma or GED - Possesses strong computer navigation and multitasking skills - Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence THE PERKS & BENEFITS: - Work-from-home flexibility for better work-life balance - Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts - Access to exclusive deals through our partner network (travel, electronics, wellness, and more) - Comprehensive health care, 401(k), and paid time off - Free meals during on-site meetings or trainings - Opportunities to grow your career across a global hospitality leader

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for an Italian-speaking professional to join a leading global online streaming platform. This position in Greece offers you the chance to work remotely from within Greece, supporting Italian-speaking subscribers with a premium, seamless streaming experience. - Provide high-quality customer support to Italian-speaking subscribers via chat, email, and phone channels. - Assist users with account management, subscription queries, billing issues, and technical troubleshooting related to the streaming service. - Guide customers through platform features, content discovery tools, and streaming settings to enhance their viewing experience. - Investigate and resolve playback issues, device compatibility problems, and connectivity errors affecting access to the streaming platform. - Handle escalations professionally and empathetically, ensuring all Italian-speaking customers receive timely and effective resolutions. - Document all customer interactions accurately within the company's CRM system, maintaining a high standard of data quality and case tracking. - Stay up to date with the streaming platform's latest content releases, product updates, and policy changes to deliver informed, accurate support. - Collaborate with internal teams to identify recurring issues and contribute feedback that helps improve the overall Italian-speaking customer experience. Qualifications - Native or fluent Italian language skills (both spoken and written) are essential for this role. - A genuine passion for digital entertainment, streaming platforms, and online media trends. - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Strong communication and problem-solving skills, with a patient, customer-first mindset. - Comfortable working in a remote environment with a reliable internet connection and a professional home workspace. - Basic technical proficiency, including familiarity with common streaming devices, operating systems, and digital platforms. Requirements - Valid EU passport or European citizenship (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your experience and skills. - Monthly Performance Bonus to reward your dedication and outstanding results. - 2 Extra Salaries Per Year — 13th and 14th salary paid annually. - Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation upon arrival in Greece. - Fully Paid Professional Training to prepare you for success in the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Stable, long-term remote employment based within Greece. - A supportive, multicultural team environment with genuine opportunities for career progression. - And Much More...

• Assist Spanish or French and English client members through the enrollment process • Help members with updates to their health care and/or pension plans • Provide superior customer service in a work from home environment • Maintain and document complete and accurate call and case notes in English • Regularly participate in team meetings and training • Safeguard confidential information

• Help client plan participants with enrollment process and updates to health care and/or pension plans • Provide customer service in a work from home environment • Quickly build rapport and respond to plan participants in a compassionate manner • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes