• Help Spanish or French and English client members through the enrollment process • Assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Build rapport and respond to customers in a compassionate manner • Customize customer service approach to meet all types of member communication styles and personalities • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes in English

• Assist client plan participants through enrollment process • Provide updates on health care and/or pension plans • Handle customer inquiries via phone, chat and message center

Role Description Mercier Consultancy Group is thrilled to present an exceptional opportunity for Italian-speaking professionals seeking an Italian-Speaking Transportation Customer Experts position in Greece. In this dynamic remote role based within Greece, you will serve as the primary point of contact for Italian-speaking customers within the transportation industry, delivering outstanding support across logistics, freight, passenger services, and transport operations. - Provide professional, timely, and empathetic customer support to Italian-speaking clients across all transportation-related enquiries, including bookings, shipments, routes, and schedules. - Handle inbound and outbound communications via phone, email, and live chat, ensuring every customer interaction reflects the highest standard of service within the transportation industry. - Assist customers with tracking shipments, resolving delivery delays, and coordinating with logistics and transport teams to ensure seamless end-to-end service. - Investigate and resolve complaints related to transportation services — including freight damage, missed connections, or incorrect billing — with professionalism and urgency. - Accurately log all customer interactions, case updates, and resolutions in the company's CRM system, maintaining meticulous records in line with transportation industry standards. - Liaise effectively with internal departments such as operations, dispatch, and logistics coordination teams to facilitate swift resolution of complex transportation queries. - Educate customers on available transportation services, company policies, pricing structures, and relevant regulatory information applicable to their region. - Contribute to team performance goals by consistently meeting or exceeding key performance indicators, including customer satisfaction scores and first-call resolution rates. Qualifications - Native or fluent Italian language skills — both spoken and written — are essential for this role; all customer communications will be conducted in Italian. - Valid EU passport (mandatory for employment eligibility). - Previous experience in customer service, ideally within the transportation, logistics, freight, or travel industry, is highly advantageous. - Strong communication, problem-solving, and conflict-resolution skills, with the ability to remain calm and solution-focused in high-pressure situations. - Comfortable working with digital tools, CRM platforms, and standard office software; the ability to learn new transport management systems quickly is a plus. - A proactive, customer-first mindset with excellent attention to detail and a genuine commitment to delivering outstanding service in every interaction. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the transportation customer service field. - Fully Paid Training to equip you with all the knowledge and tools needed to excel in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, hotel accommodation upon arrival, and airport transfer — so your move to Greece is completely stress-free. - Monthly Performance Bonus rewarding your dedication and results within the transportation industry. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and reward. - A supportive, multicultural remote working environment with clear career progression opportunities. - And Much More... How to Apply If you are a fluent or native Italian speaker with a passion for delivering exceptional customer experiences in the transportation industry, we want to hear from you. This is a rare and exciting opportunity to advance your career through one of the most sought-after Italian-speaking jobs in Greece, supported by a team and a company that is genuinely invested in your success. Click Apply Now to submit your application and take the first step towards an extraordinary new career with Mercier Consultancy Group — we look forward to welcoming you.

Role Description Mercier Consultancy Group is actively seeking passionate and driven Italian-Speaking Customer Experts For Automotive to join a prestigious international team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals to build a rewarding career in the dynamic automotive industry, delivering exceptional customer support to Italian-speaking clients across a variety of automotive-related inquiries. Key Responsibilities - Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to automotive products, services, vehicle specifications, and after-sales support via phone, email, and live chat. - Provide accurate, detailed, and professional information regarding vehicle features, maintenance schedules, warranties, and automotive service options to customers in Italian. - Assist customers with scheduling service appointments, coordinating with dealership networks, and tracking the progress of vehicle repairs or orders. - Manage and resolve customer complaints related to automotive purchases, leasing agreements, roadside assistance, and technical issues with empathy and efficiency. - Process customer requests, update account information, and accurately document all interactions within the company's CRM system in a timely manner. - Collaborate with internal teams, dealership partners, and technical departments to ensure seamless resolution of complex automotive customer cases. - Proactively identify opportunities to enhance the customer experience and communicate feedback and trends to the team leader to support continuous service improvement. - Stay up to date with the latest automotive product launches, service campaigns, and industry developments to deliver knowledgeable and confident customer support. Qualifications - Native or fluent Italian language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Italian. - Valid EU passport or relevant documentation permitting legal residence and work eligibility (mandatory). - A genuine interest in or prior experience within the automotive industry, including knowledge of vehicles, automotive services, or related customer support environments. - Strong communication and interpersonal skills, with the ability to handle customer inquiries professionally, patiently, and with a solutions-oriented mindset. - Proficiency in English at a working level is advantageous for internal communications and training purposes. - Familiarity with CRM platforms, ticketing systems, or customer support tools is a plus; previous customer service experience in any industry will be highly regarded. - Self-motivated, organized, and comfortable working in a remote environment within Greece while adhering to performance standards and team goals. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the automotive customer support field. - Fully Paid Training to ensure you are equipped with all the automotive product knowledge and tools needed to excel in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Greece seamless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package. - Supportive and inclusive multicultural team environment where your growth and wellbeing are genuinely valued. - And Much More — including career advancement opportunities within Mercier Consultancy Group's expanding international network. How to Apply Are you ready to accelerate your career in the automotive industry while enjoying everything that life in Greece has to offer? This is your moment. Click Apply Now to submit your application for the Italian-Speaking Customer Experts For Automotive position in Greece, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through every step of the process. We warmly welcome applications from all qualified Italian-speaking candidates and look forward to helping you take the next great step in your professional journey. Your future starts here — with Mercier Consultancy Group.