Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for an Italian-speaking professional to join a leading global online streaming platform. This position in Greece offers you the chance to work remotely from within Greece, supporting Italian-speaking subscribers with a premium, seamless streaming experience. - Provide high-quality customer support to Italian-speaking subscribers via chat, email, and phone channels. - Assist users with account management, subscription queries, billing issues, and technical troubleshooting related to the streaming service. - Guide customers through platform features, content discovery tools, and streaming settings to enhance their viewing experience. - Investigate and resolve playback issues, device compatibility problems, and connectivity errors affecting access to the streaming platform. - Handle escalations professionally and empathetically, ensuring all Italian-speaking customers receive timely and effective resolutions. - Document all customer interactions accurately within the company's CRM system, maintaining a high standard of data quality and case tracking. - Stay up to date with the streaming platform's latest content releases, product updates, and policy changes to deliver informed, accurate support. - Collaborate with internal teams to identify recurring issues and contribute feedback that helps improve the overall Italian-speaking customer experience. Qualifications - Native or fluent Italian language skills (both spoken and written) are essential for this role. - A genuine passion for digital entertainment, streaming platforms, and online media trends. - Previous experience in customer service, technical support, or a client-facing role is highly advantageous. - Strong communication and problem-solving skills, with a patient, customer-first mindset. - Comfortable working in a remote environment with a reliable internet connection and a professional home workspace. - Basic technical proficiency, including familiarity with common streaming devices, operating systems, and digital platforms. Requirements - Valid EU passport or European citizenship (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your experience and skills. - Monthly Performance Bonus to reward your dedication and outstanding results. - 2 Extra Salaries Per Year — 13th and 14th salary paid annually. - Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation upon arrival in Greece. - Fully Paid Professional Training to prepare you for success in the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Stable, long-term remote employment based within Greece. - A supportive, multicultural team environment with genuine opportunities for career progression. - And Much More...

• Assist Spanish or French and English client members through the enrollment process • Help members with updates to their health care and/or pension plans • Provide superior customer service in a work from home environment • Maintain and document complete and accurate call and case notes in English • Regularly participate in team meetings and training • Safeguard confidential information

• Help client plan participants with enrollment process and updates to health care and/or pension plans • Provide customer service in a work from home environment • Quickly build rapport and respond to plan participants in a compassionate manner • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes

• Help Spanish or French and English client members through the enrollment process • Assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Build rapport and respond to customers in a compassionate manner • Customize customer service approach to meet all types of member communication styles and personalities • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes in English