• Assist multiple SIS with day-to-day operational requirements. • Track SIS-level KPIs. • Support SIS Staff in achieving sales targets through improved service and selling skills. • Analyze SIS performance and share insights with the Area Sales Manager. • Ensure VM standards are implemented consistently across all SIS. • Coordinate with VM team for execution of seasonal updates, campaigns, and product launches. • Audit SIS display quality and provide corrective action plans. • Assist SIS in stock replenishment, stock counts, and shrinkage control. • Identify fast/slow-moving products & support stock balancing across stores. • Report stock gaps and discrepancies to the Area Manager. • Conduct on-floor training for new and existing Retail Associates. • Reinforce product knowledge, customer service expectations, and selling skills. • Support performance coaching for SIS staff.

• Design, develop, and maintain the organization's business intelligence and reporting dashboards. • Design, develop, and maintain data models and feeds for report development. • Collaborate with business stakeholders to understand reporting and analysis needs, refine business questions, and translate them into technical requirements. • Use Power BI and/or SQL expertise to understand business needs and deliver technical solutions. • Prepare insights and conduct data analysis to answer business questions, identify key drivers, and support data-driven decision-making. • Ensure that data is accurate, validated, and easily accessible for reporting and analysis. • Document report logic, KPI definitions, data sources, assumptions, and refresh cadence. • Manage and prioritize workload and identify opportunities to streamline processes and improve efficiency. • Apply AI-enabled tools to improve productivity, quality, and efficiency across business intelligence and analytics activities. • Support development and maintenance of management reports, executive views, and persona-based dashboards as needed. • Follow, learn, and share best practices for Power BI development. • Ensure compliance with security and data privacy policies and regulations. • Keep up to date with industry trends and emerging technologies and evaluate their potential impact on business intelligence and reporting.

• Interact with customers by phone or in person, providing prompt and courteous service. • Professionally handle requests and inquiries for patient health information. • Identify and assess customer needs, verify understanding of requests, and follow through as promised. • Process requests in a timely and efficient manner. • Ensure any issues that arise are resolved promptly, thoroughly, and courteously. • Provide excellent customer service by being attentive, respectful and professional at all times. • Safeguard and protect the patient's right to privacy. • Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. • Work comfortably with frequent interruptions. • Able to multitask and handle multiple priorities. • Work with a high level of accuracy.

Role Description As a Dealer Relations Associate (DRA), you will reflect our culture and mission while acting as an extension of the automotiveMastermind Dealer Relations Team, delivering administrative support across a variety of operational functions. This role is centered on efficiently executing high-volume, repeatable tasks to ensure the timely completion of key processes and to improve overall team productivity. This is a position with a high focus on task-based execution and operational support. It is ideal for individuals who are highly detail-oriented, well-organized, and thrive in a fast-paced, dynamic environment. - Perform high-volume administrative tasks such as: - Sending and tracking DocuSign agreements - Processing system updates (e.g., user setup, data changes) - Monitor, coordinate, and manage support tickets, including tracking progress, providing follow-up, and ensuring timely completion and resolution. - Maintain accurate records in internal systems (e.g., Salesforce and/or ZenDesk) by entering, updating, and verifying data, ensuring all activities, updates, and transactions are properly documented to support data consistency, visibility, and reporting. - Support daily operational workflows by executing recurring processes and delivering administrative support (e.g., discounts, MSRP adjustments, model mapping, user management, trade book adjustments), ensuring timely completion and escalating issues as needed. - Assist with data entry and basic reporting by accurately inputting and updating information across systems, and supporting report generation through compiling, reviewing, and organizing data. - Provide coverage support during peak periods and employee absences by taking on assigned tasks, maintaining service levels, and ensuring continuity of operations. Qualifications - 1 year of professional experience (administrative, sales, marketing, or customer service preferred) - Strong attention to detail and organizational skills - Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) - Comfortable using CRM systems (Salesforce preferred) - Strong written and verbal communication skills - Ability to manage multiple tasks and meet deadlines in a fast-paced environment - Proactive, adaptable, and eager to learn - Strong problem-solving skills, including the ability to research and resolve basic issues - Confidence and ability to ask clarifying questions and seek feedback to ensure accuracy and continuous improvement - Team-oriented with the ability to collaborate effectively with internal stakeholders - Comfortable working in a fast-paced environment with shifting priorities - Ability to work independently while maintaining accuracy and efficiency - College degree preferred Requirements - This role is limited for candidates with indefinite right to work within the USA or Canada. Benefits - Compensation Information (US Applicants Only): Mobility Global states that the anticipated base salary range for this position is $55,000 to $57,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.