S&P Global Mobility

Role Description As a Dealer Relations Associate (DRA), you will reflect our culture and mission while acting as an extension of the automotiveMastermind Dealer Relations Team, delivering administrative support across a variety of operational functions. This role is centered on efficiently executing high-volume, repeatable tasks to ensure the timely completion of key processes and to improve overall team productivity. This is a position with a high focus on task-based execution and operational support. It is ideal for individuals who are highly detail-oriented, well-organized, and thrive in a fast-paced, dynamic environment. - Perform high-volume administrative tasks such as: - Sending and tracking DocuSign agreements - Processing system updates (e.g., user setup, data changes) - Monitor, coordinate, and manage support tickets, including tracking progress, providing follow-up, and ensuring timely completion and resolution. - Maintain accurate records in internal systems (e.g., Salesforce and/or ZenDesk) by entering, updating, and verifying data, ensuring all activities, updates, and transactions are properly documented to support data consistency, visibility, and reporting. - Support daily operational workflows by executing recurring processes and delivering administrative support (e.g., discounts, MSRP adjustments, model mapping, user management, trade book adjustments), ensuring timely completion and escalating issues as needed. - Assist with data entry and basic reporting by accurately inputting and updating information across systems, and supporting report generation through compiling, reviewing, and organizing data. - Provide coverage support during peak periods and employee absences by taking on assigned tasks, maintaining service levels, and ensuring continuity of operations. Qualifications - 1 year of professional experience (administrative, sales, marketing, or customer service preferred) - Strong attention to detail and organizational skills - Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) - Comfortable using CRM systems (Salesforce preferred) - Strong written and verbal communication skills - Ability to manage multiple tasks and meet deadlines in a fast-paced environment - Proactive, adaptable, and eager to learn - Strong problem-solving skills, including the ability to research and resolve basic issues - Confidence and ability to ask clarifying questions and seek feedback to ensure accuracy and continuous improvement - Team-oriented with the ability to collaborate effectively with internal stakeholders - Comfortable working in a fast-paced environment with shifting priorities - Ability to work independently while maintaining accuracy and efficiency - College degree preferred Requirements - This role is limited for candidates with indefinite right to work within the USA or Canada. Benefits - Compensation Information (US Applicants Only): Mobility Global states that the anticipated base salary range for this position is $55,000 to $57,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.

Role Description The Marketing Technology Delivery Manager owns the planning, design, and delivery of marketing technology, web, and analytics systems programs that enable scalable, high-performing digital marketing. This role ensures solutions are clearly defined, properly scoped, and effectively executed across platforms, teams, and vendors. Operating at the center of marketing, technology, and digital experience, this role translates business needs into integrated systems programs and workflows that support campaign execution, data flow, and performance measurement. Success is measured by the ability to deliver reliable, scalable solutions that improve how marketing operates and drives results. - Own the planning, prioritization, and end-to-end delivery of a portfolio of marketing technology, web, and analytics initiatives, ensuring solutions are delivered on time, fully functional, and aligned to business needs balancing business priorities, technical dependencies, and organizational readiness. - Coordinate complex cross-functional programs spanning multiple teams, vendors, and technology platforms, proactively managing interdependencies, risks, and organizational change. - Serve as a strategic partner to Marketing and Technology leadership, helping evaluate opportunities, define delivery approaches, and recommend scalable solutions. - Provide recommendations to leadership regarding delivery strategy, platform capabilities, implementation sequencing, and operational tradeoffs. - Define and scope solutions across marketing platforms, including website, analytics, CRM, and supporting technologies. - Translate marketing requirements into clear technical plans, workflows, and system configurations. - Design and implement integrated solutions that connect platforms, data, and user experiences. - Partner with technical leads, vendors, and internal teams to execute solutions across systems and environments. - Drive alignment across business, marketing, technology, and executive stakeholders, ensuring clarity on priorities, timelines, and deliverables facilitating decisions that balance strategic priorities, technical constraints, and delivery timelines. - Establish and manage delivery processes, including planning, tracking, and issue management. - Ensure systems are configured, tested, and operating as intended across web, data, and marketing workflows. - Identify opportunities to improve scalability, efficiency, and performance across marketing technology and operations. - Support ongoing evolution of the marketing technology ecosystem, including new tools, integrations, and capabilities. - Establish governance processes that improve decision making, prioritization, dependency management, and delivery visibility across marketing technology initiatives. Qualifications - Strong experience in marketing technology, digital platforms, or web delivery environments. - Deep understanding of marketing systems such as CMS (e.g., AEM), analytics platforms, CRM (e.g., Salesforce), and marketing automation. - Ability to define and structure solutions across multiple interconnected systems. - Experience delivering complex, cross-functional technology initiatives. - Strong problem-solving and systems-thinking mindset. - Ability to translate business needs strategy into technical requirements scalable technology solutions and execution plans executable delivery plans. - Experience working with engineering teams, vendors, and platform partners. - Experience managing programs spanning multiple workstreams, vendors, and business organizations. - Strong organizational and delivery management skills, including planning, prioritization, and execution tracking. - Experience establishing governance frameworks, delivery processes, and operational best practices. - Clear and effective communication across technical and non-technical stakeholders. - Experience influencing cross-functional stakeholders without direct authority. - Bias toward action and ownership, with a focus on delivering scalable, long-term solutions. - Ability to balance strategic planning with hands-on execution in fast-moving environments. Preferred Attributes - Experience in B2B marketing environments. - Familiarity with web platforms, data flows, and integration patterns. - Comfort operating in fast-paced, evolving environments with multiple stakeholders. - Focus on continuous improvement and building systems that scale with the business. - Ability to influence organizational direction through collaboration, systems thinking, and data-driven decision making. Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Equal Employment Opportunity It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Role Description We are seeking a Senior Cloud Network Engineer with hands-on experience designing and operating network infrastructure across Microsoft Azure and Google Cloud Platform. AWS experience is a valued plus, but our primary need is Azure and GCP expertise. - Design, build, and operate cloud network architectures across Azure and GCP in production environments via IaC. - Manage hybrid connectivity (ExpressRoute, Cloud Interconnect, VPN gateways) between on-prem and cloud. - Implement and maintain VNets, VPCs, subnets, peering, load balancers, DNS, and network security controls across both platforms. - Develop Infrastructure-as-Code (Terraform preferred) for repeatable cloud network deployments. - Troubleshoot complex networking issues across multi-region, multi-cloud environments. Qualifications - 5+ years of hands-on cloud networking experience with significant production work in both Azure and GCP. - Deep knowledge of Azure networking (VNets, ExpressRoute, Azure Firewall, Private Link, NSGs, Virtual WAN) and GCP networking (VPCs, Cloud Interconnect, Cloud Armor, Private Service Connect, Shared VPC). - Proven experience with large-scale hybrid cloud architectures connecting on-prem data centers to multiple clouds. - Strong foundation in core networking protocols: BGP, OSPF, DNS, TCP/IP, IPsec. - Experience with Terraform or equivalent IaC tooling for network provisioning. Requirements - AWS networking experience (VPCs, Transit Gateway, Direct Connect, etc.) is a strong plus. - Experience with network automation using Python, Ansible, or similar. - Background in enterprise networking (routing, switching, data center fabrics) transitioning to cloud. Benefits If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Company Description It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Role Description We are seeking an Access and Edge Network Engineer to operate and evolve a large estate of remote access VPN, on-premises firewalls, network access control (ISE), and micro-segmentation (Guardicore) infrastructure across campus and data center environments. This is a hands-on role managing the technologies that control how users, devices, and workloads connect to and traverse the network. - Manage and operate a large-scale remote access VPN environment for a distributed workforce. - Administer on-premises firewalls (Fortinet and Palo Alto) across campus and data center locations, including policy management and rule lifecycle. - Administer Cisco ISE. - Deploy and manage Guardicore micro-segmentation to enforce workload-level security policies in the data center. - Operate Zscaler (ZIA, ZPA) for secure internet access and zero-trust private application connectivity. - Operate Prisma for secure internet access and zero-trust private application connectivity. - Troubleshoot complex connectivity and access issues spanning VPN, firewall, NAC, and micro-segmentation platforms. Qualifications - 5+ years of network engineering experience focused on access control, perimeter security, and edge networking. - Hands-on production experience with at least two of the following (MANDATORY): Zscaler, Fortinet, Cisco ISE, Guardicore. - Demonstrated experience managing remote access VPN at enterprise scale. - Strong experience administering on-premises firewalls in campus and data center environments. - Solid understanding of core networking and security protocols: TCP/IP, IPsec, 802.1X, RADIUS, DNS, DHCP. - Experience working in large enterprise environments with a sizable device and user population. Preferred Qualifications - Experience with all four platforms (Zscaler, Palo Alto, Fortinet, ISE, Guardicore). - Experience with network automation (Python, Ansible, or vendor APIs). - Familiarity with zero-trust network access principles. Benefits If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Equal Employment Opportunity It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Role Description The Dealer Support Liaison provides technical and operational support for automotiveMastermind products, serving as a key point of contact for dealer and field team inquiries. This role resolves and escalates issues, analyzes support trends, and improves processes to enhance efficiency and customer satisfaction. The position requires strong technical, analytical, and communication skills to deliver high-quality support and drive a positive dealer experience. - Develop an expert level knowledge of all automotiveMastermind's product systems, processes, and initiatives. - Respond to all inbound Business Partner and Field Team inquiries/requests and escalate to the appropriate team when necessary. - Document all troubleshooting steps and errors for escalated incidents and ensure reassignment to the appropriate team (Tier 3, Escalation, Product, Development). - Resolve technical issues for Business Partners by troubleshooting and investigating problems, prioritize and escalate issues, manage and optimize issue workflow, and proactively identify support needs. - Analyze support data to identify trends and communicate actionable insights to product stakeholders and Sales. - Communicate effectively between all departments. - Continue to develop the knowledgebase of FAQs, Best Practices, system guides, and training materials. - Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools. - Maintain a comprehensive strategy for communicating pertinent system/process updates to Business Partners. - In collaboration with the training specialist, provide feedback for training manuals/materials for dealers and new DRMs. - Provide outstanding technical support and build successful long-term relationships with both internal and external customers. - Set expectations with all stakeholders and customers using digital communication via Slack, text, email, video conferencing. - Understand the company goals and purpose so the Dealer Support Liaison will continually enhance the company's performance. - Embrace company initiatives and deliverables with continuous enhancements to performance and customer service. Qualifications - 2 years experience in customer support operations, troubleshooting complex issues, and/or consulting role. - Superior interpersonal communication skills, excellent customer service skills, ability to work independently. - Understanding of technical concepts, problem-solving, detail-oriented, self-starter. - In-depth understanding of customer service values and strategies, with the ability for turning users frustrated with their experience into delighted customers. - Demonstrable experience in Customer Support or Account Management with a proven ability to develop strong client relationships. - Understanding of object-oriented programming and modern scripting languages. - Experience with automation tools and developer utilities. - Experience with relational databases a strong plus, including queries, views, and stored procedures. - Experience with spreadsheet and data analysis tools (e.g., Excel pivot tables, formulas, lookup functions). - Practical knowledge of marketing automation technologies. - Experience with softphone, call center systems and best practices. - Able to record troubleshooting steps, resolution and escalation requirements in a ticket system. - Understands software development lifecycle (Agile). - Strong analytical and problem-solving skills. - Flexibility and aptitude to achieve tight deadlines. - Solid, detail-oriented documentation skills. - Strong balance of business and technical skills and ability to “translate” technical concepts clearly to non-technical decision-makers. - Demonstrated ability to make well-reasoned and timely decisions that are in the best interest of the consumer and the company. - Passionate about focusing on the consumer and helping them get the most out of automotiveMastermind. - Protect organization's value by keeping information confidential. - Always represent the company in the best light. - Previous experience in the automotive industry is preferred. Expected Hours of Work - This is a full-time position. - Flexible schedule with hours between 8 AM – 8 PM Monday through Friday. - Holiday and weekend phone coverage on a rotating basis, 9 AM – 6 PM. Right to Work Requirements - This role is limited for candidates with indefinite right to work within the USA. Compensation/Benefits - S&P Global states that the anticipated base salary range for this position is $53,000 to $65,000. - Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. - This role is eligible for an annual incentive plan. - This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit this link .

Role Description As a Sales Development Representative (SDR), you will have the opportunity and means to take control of your own career through your own efforts, hard work, and grit. You will collaborate with various colleagues across the commercial sales organization to create a targeted, value-add ‘pitch’ for each potential partner. In addition to booking qualified leads to Sales, you will be responsible for maintaining a robust pipeline of prospects and developing qualified sales opportunities to help grow the market share of our organization and build revenue. - Reach out to, develop, and convert prospects into qualified selling opportunities, and then transition them effectively to the appropriate Business Development Manager. - Work closely with your territory teams to research dealerships with the greatest potential for sales conversion. - Develop targeted outreach via phone and/or email to generate engagement and create bookings for Business Development Team to drive partnership and revenue. - Drive attendance and conduct follow up for all events automotiveMasterMind attends or sponsors (e.g. trade show) or produces (e.g. webinar, thought leadership event, commingling customer/prospect events). - Work closely with the marketing team and leverage marketing leads, Salesforce, and SalesLoft platforms to identify the contacts and dealers most engaged and most ready to be sold to. - Create a cadence of monthly outreach in compliance with team KPI standards to ensure bookings goals and targets are met or exceeded. - Regularly report on quantity of bookings, outreach velocity as well as quality and conversion of marketing leads for sales opportunities. Qualifications - 1+ years of work experience in a sales or marketing capacity, ideally at a solution services company, within the auto industry or SaaS environment. This knowledge and/or experience is preferred but not required. - Ability to develop a professional rapport and collaborate effectively with sales and marketing teams. - Highly motivated and goal oriented, with a hunter mentality. - Possess excellent oral and written communications, including the ability to effectively present information to top management and executives (internally and externally) as required. - Ability to multi-task and manage multiple priorities. - Ability to work under pressure, meet deadlines and make decisions with minimal supervision. - Innovative self-starter with the discipline to work and think independently. Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Company Description It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Role Description A chance to work with experts and industry leaders within S&P Global. We are looking for genuinely curious and motivated individuals who want to develop their career in a dynamic, high performing and diverse environment. We are seeking passionate and career-minded interns to broaden our pipeline of talent and cultivate future leaders. This is a great opportunity to join a truly diverse company and learn and work alongside S&P Global on a wide range of projects it is facing as well as providing invaluable support to S&P Global’s stakeholders. Responsibilities - Assisting the team with requests from both internal and external partners as well as occasional providing administrative support. - Building strong stakeholder relationships and being available to respond to ad hoc requests. - Conducting research for both business opportunities and delivery. - Communicating findings orally and in writing (e.g., writing reports or producing PowerPoint deliverables). - Participate in due diligence exercises. - Daily updates to local manager about progress of internship. Qualifications - Fully matriculated students maintaining/working towards an undergraduate or post graduate degree, or equivalent. - Excellent research, written and verbal presentation and communication skills. - Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry. - Ability to effectively multitask, prioritize and work in a team. - Positive, flexible, and proactive with a “can do” attitude. - Strong record of high academic achievement. - Ability to work remotely in a virtual environment. - Intellectual curiosity and detail oriented. - Strong problem-solving skills. - Ability to work in a deal-driven, collaborative work environment is required. - Experience with intellectual property or technology agreements is a plus. Benefits - Get ahead by having early experience working in a professional work setting. - A role within a team committed to professional development and growth. - You will get challenged daily with a steep learning curve. - Get to be part of a large fun and international team with fantastic opportunities for growth. - Opportunity to establish a network and relationship at S&P Global which will last beyond the term of the internship.

Role Description The People Analytics Analyst is a key member of the HR Technology & Analytics function, reporting to the Head of HR Technology & Analytics. This role is responsible for delivering scalable workforce reporting, analytics, and visualization solutions that enable data-driven decision-making across Mobility Global. The position combines technical expertise in Workday reporting and visualization tools with strong stakeholder partnership capabilities. The role contributes to the development of people analytics strategy and data governance standards, while executing high-impact reporting and insight delivery. Responsibilities and Impact - Reporting & Analytics Delivery: - Serve as the subject matter expert for Workday Reporting and Discovery Boards, designing advanced reports, calculated fields, and dashboards aligned to business needs. - Develop interactive dashboards and analytics using Power BI and Tableau, ensuring effective and audience-appropriate data visualization. - Differentiating reporting solutions across operational, management, and executive levels. - Analytics Strategy Partnership: - Partner closely with the Head of HR Technology & Analytics to define and evolve Mobility Global’s people analytics roadmap. - Establish visualization standards appropriate for different stakeholder groups (Board, ELT, HR Leadership, People Leaders). - Prioritize reporting initiatives aligned to enterprise objectives. - Participate in defining scalable workforce analytics frameworks to support a growing global organization. - Data Governance & Integrity: - Support the development and execution of HR data governance strategy, including standardized metric definitions and data dictionary management. - Reporting security and access frameworks. - Dashboard publication standards and version control. - Data validation and quality assurance processes. - Partner with HR Technology, HR COEs, and HR Shared Services to ensure data accuracy within Workday and downstream analytics tools. - Stakeholder Engagement: - Conduct structured discovery sessions to translate business questions into measurable analytics outputs. - Deliver executive-ready insights that connect workforce data to business outcomes. - Support preparation of leadership reporting and board-level workforce materials through rigorous analysis. - Continuous Improvement: - Identify automation opportunities and improve report efficiency. - Enable structured self-service reporting capabilities where appropriate. - Contribute to establishing HR Tech & Analytics as a trusted enterprise capability. Qualifications - Bachelor’s degree in Business, Analytics, HR, Finance, or related discipline. - 4–7 years of experience in workforce analytics, HR reporting, or business intelligence. - Advanced expertise in Workday Reporting and Discovery Boards. - Experience building dashboards using Power BI and/or Tableau. - Strong understanding of workforce data domains (headcount, attrition, performance, compensation, talent metrics). - Experience operating within defined data governance frameworks. - Strong analytical reasoning, structured problem-solving, and executive communication skills. Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Equal Employment Opportunity It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Role Description You will serve as a strategic, operational, and communications leader managing the lifecycle and governance workflows of the company’s Board of Directors and its Committees. Reporting to the CLO’s Chief of Staff, this role operates as a high-impact liaison, bridging executive management and independent directors (in addition to a variety of special projects assigned by the Chief of Staff and CLO). You will work in a dynamic, client-facing environment and will have the opportunity to work independently and be part of a Legal, Risk, Compliance & Government Affairs team that provides crucial support to the Board and the company as a whole. - Coordinate and complete projects ranging from written product, PowerPoint presentations, and Excel analysis. - Track and drive action and follow up on key projects and initiatives. - Handle multiple responsibilities simultaneously mixing longer-term projects with immediate demands. - Suit a self-starter with a ‘roll-up-your sleeves’ problem-solving attitude. - Thrive in a fast-paced environment with the ability to respond to requests with urgency, organization, and enthusiasm. Responsibilities - Board Planning, Execution & Support (~65%) - Assist with the drafting and management of board and committee minutes, agendas, calendars, charters/guidelines, written consents, routine legal resolutions, secretary certificates, powers of attorney, and other board documents. - Assist with the coordination and execution of board meetings, including management of meeting logistics and distribution of materials through the electronic board distribution portal. - Assist the legal team by establishing corporate frameworks for cataloging Board resolutions and meeting minutes. - Assist with the preparation of the proxy statement and annual report, including vendor coordination and direct coordination with appropriate functions across the business. - Assist with the preparation of annual shareholder meeting materials, including meeting script, ballots, and logistics. - Assist with the creation, distribution, initial review, and summary of key findings/insights of director and officer questionnaires and the annual board survey. - Support the ongoing educational curriculum and structural orientation program for incoming board members. - Benchmark best practices on various governance topics and make recommendations. - Act as the central point of contact for independent directors regarding meeting schedules, corporate expenses, and specialized information requests. - Review, edit, and refine cross-functional executive presentations and committee briefings. - Author quarterly or monthly dashboard summaries, market briefing notes, and critical event memos. - Draft summaries and email communications to the Board with key updates and developments. - Update governance and other relevant information on the NYSE site and external company website. - Communications and Special Projects (~35%) - Perform special projects and responsibilities assigned by the Chief of Staff. - Support the effective flow of information and decision-making by the Chief of Staff and CLO. Qualifications - 10+ years of progressive corporate governance, legal operations, or executive-level project management experience within a publicly traded company. - Bachelor’s degree required. Advanced operational or business designations (e.g., MBA, CAP, or corporate governance certifications) are preferred. - Analytical and reporting capabilities (Microsoft Office Suite: Word, Excel, and PowerPoint). - Strong critical thinking, problem solving, and negotiating skills. - Highly detail-oriented, thorough, and diligent. - Excellent written and verbal communication skills. - Strong planning and organizational skills with the ability to meet deadlines. - Uncompromising ethics with a documented history of protecting highly confidential insider information. Preferred Qualifications - Experience preparing, managing, and maintaining board minutes, agendas, shareholder meeting materials, and corporate recordkeeping. - Experience with Diligent or similar electronic distribution portal for board materials is a plus. - Notary certification a plus. Benefits - Final base salary based on geographic location, experience level, skill set, training, licenses, and certifications. - Eligible for an annual incentive plan. - Eligible to receive additional S&P Global benefits.

Role Description automotiveMastermind is seeking a highly skilled and detail-oriented Journey Developer to own the development, testing, and maintenance of automated marketing journeys across our internally developed Marketing Automation Platform (MAP). This technical role is ideal for someone who thrives in a cross-functional environment, working closely with marketing strategists, data operations, and engineering teams to bring customer journeys to life. The ideal candidate has extensive experience building and optimizing marketing journeys, with a strong technical foundation in MAPs and a passion for translating strategy into seamless customer experiences. This is a unique opportunity to shape the technical foundation of our marketing automation efforts. You’ll be at the center of innovation, helping build journeys that drive meaningful customer engagement and business impact. What you will do - Journey Development & Execution - Own the end-to-end development of automated marketing journeys, from initial build to ongoing optimization. - Translate campaign strategies into technical requirements and implement them within the internal MAP. - Ensure journeys are built to scale, with clean logic, efficient triggers, and robust error handling. - Conduct thorough testing and QA to ensure flawless execution across all customer touchpoints. - Work closely with marketing and data teams to integrate audience segments, triggers, and personalization logic. - Leverage SQL to query and manipulate data for journey logic, targeting, and reporting. - Performance Monitoring & Optimization - Monitor journey performance and identify opportunities for improvement in engagement, deliverability, and conversion. - Implement A/B testing within journey logic to enhance engagement and conversion results. - Implement updates and enhancements based on performance insights and stakeholder feedback. - Maintain documentation and internal resources to support journey transparency and scalability. - Cross-Functional Partnership - Serve as a technical partner to Marketing Managers, helping translate strategic goals into automated workflows. - Participate in planning sessions to align journey development with campaign timelines and business objectives. - Provide internal support and training to ensure teams understand journey capabilities and limitations. Qualifications - 3+ years of experience owning the development of marketing journeys within a Marketing Automation Platform (MAP). - Strong proficiency in SQL and experience working with complex data sets. - Proven ability to manage multiple projects and deliver high-quality work in a fast-paced environment. - Detail-oriented with a strong focus on QA, testing, and performance monitoring. - Excellent communication and collaboration skills, with a proactive approach to problem-solving. - Experience working cross-functionally with marketing, data, and engineering teams. - Familiarity with customer journey mapping, lifecycle marketing, and campaign automation best practices. Requirements - This role is limited for candidates with indefinite right to work within the USA or Canada. Benefits - Anticipated base salary range for this position is $69,661 to $105,000. - Final base salary will be based on the individual’s geographical location as well as experience and qualifications for the role. - Eligible for an annual incentive plan. - Eligible to receive additional S&P Global benefits.