• Assists sales representatives with surgeon trainings, hospitals robotic development, and overall territory management • Guides technical in-services for customers to include OR staff, surgeons, etc. • Sells benefits of advanced technology to existing robotic users to contribute to team overall quotas • Gains experience in goal setting, mapping, and attaining in preparation for quota bearing role to follow CTA position • Manages administrative tasks: reporting of sales/procedures, outcomes of sales activities, submission of expense reports

• Assist multiple SIS with day-to-day operational requirements. • Track SIS-level KPIs. • Support SIS Staff in achieving sales targets through improved service and selling skills. • Analyze SIS performance and share insights with the Area Sales Manager. • Ensure VM standards are implemented consistently across all SIS. • Coordinate with VM team for execution of seasonal updates, campaigns, and product launches. • Audit SIS display quality and provide corrective action plans. • Assist SIS in stock replenishment, stock counts, and shrinkage control. • Identify fast/slow-moving products & support stock balancing across stores. • Report stock gaps and discrepancies to the Area Manager. • Conduct on-floor training for new and existing Retail Associates. • Reinforce product knowledge, customer service expectations, and selling skills. • Support performance coaching for SIS staff.

• Design, develop, and maintain the organization's business intelligence and reporting dashboards. • Design, develop, and maintain data models and feeds for report development. • Collaborate with business stakeholders to understand reporting and analysis needs, refine business questions, and translate them into technical requirements. • Use Power BI and/or SQL expertise to understand business needs and deliver technical solutions. • Prepare insights and conduct data analysis to answer business questions, identify key drivers, and support data-driven decision-making. • Ensure that data is accurate, validated, and easily accessible for reporting and analysis. • Document report logic, KPI definitions, data sources, assumptions, and refresh cadence. • Manage and prioritize workload and identify opportunities to streamline processes and improve efficiency. • Apply AI-enabled tools to improve productivity, quality, and efficiency across business intelligence and analytics activities. • Support development and maintenance of management reports, executive views, and persona-based dashboards as needed. • Follow, learn, and share best practices for Power BI development. • Ensure compliance with security and data privacy policies and regulations. • Keep up to date with industry trends and emerging technologies and evaluate their potential impact on business intelligence and reporting.

• Interact with customers by phone or in person, providing prompt and courteous service. • Professionally handle requests and inquiries for patient health information. • Identify and assess customer needs, verify understanding of requests, and follow through as promised. • Process requests in a timely and efficient manner. • Ensure any issues that arise are resolved promptly, thoroughly, and courteously. • Provide excellent customer service by being attentive, respectful and professional at all times. • Safeguard and protect the patient's right to privacy. • Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. • Work comfortably with frequent interruptions. • Able to multitask and handle multiple priorities. • Work with a high level of accuracy.