Role Description The Justice, Workforce, Preparedness, and Community Development (JWPCD) group works to improve outcomes for some of America’s most vulnerable populations. Our team partners with housing and human services agencies across the country to provide technical assistance, strategic consulting, and program support focused on issues such as affordable housing, economic opportunity, and community development. If you are passionate about addressing social, economic, and environmental challenges that make a meaningful difference in people’s lives, we encourage you to apply. As a Community Development Specialist, you will support a wide range of housing and community development initiatives as part of ICF’s Housing and Community Development team. This is an excellent opportunity for an organized, detail-oriented, and motivated early-career professional interested in public sector consulting and community development work. In this role, you will contribute to technical assistance engagements, conduct research and data analysis, assist with data collection and reporting activities, and support the development of client deliverables and training resources. The ideal candidate is a proactive problem-solver with strong organizational and communication skills and proficiency in Excel and data analysis tools, including experience working with functions such as Power Query, Power Pivot, and dynamic datasets. To apply, please submit a resume and cover letter. Key Responsibilities: - Support technical assistance engagements related to housing and community development, contributing to project execution and client deliverables. - Independently manage assigned tasks and timelines, ensuring high-quality, accurate, and timely completion of work products. - Conduct research and analyze data to support program implementation, policy interpretation, and development of actionable insights and recommendations. - Draft reports, guidance documents, presentations, and other client-facing materials with clarity and attention to audience needs. - Participate in client meetings and support preparation of briefings, presentations, and communications. - Assist with coordination of technical assistance activities and preparation of reports, guidance documents, and training materials. - Support the design, development, and delivery of communications, outreach, and training resources (e.g. webinars, case studies, in-person events, and other materials) that promote effective program implementation and compliance. - Collect, clean, and analyze datasets and develop tables, reports, graphics, and summaries to support reporting and decision-making. - Assist with research and responses related to government program requirements, regulations, procedures, and practices. - Support project administration activities, including tracking budgets, monitoring timelines, coordinating deliverables, and maintaining organized project management and files. - Collaborate with team members and subject matter experts to solve problems, share knowledge, and contribute to continuous improvement. - Support identification of emerging client needs and contribute to research or proposal efforts, as appropriate. - Help ensure work products are high quality, accurate, and delivered on time. Qualifications - Bachelor’s degree in Public Policy, Public Administration, Political Science, Government, Economics, Urban Planning, Environmental Policy, or a related field. - Minimum GPA of 3.0. - 3+ years of work experience in housing and/or community development field. - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel). - Demonstrated ability to learn new tools, systems, and analytical methods quickly. - Eager to learn and willing to support a range of tasks for projects as part of broader delivery team. Preferred Qualifications - Interest and experience in affordable housing, community development, and public sector programs. - Interest in supporting technical assistance and training activities for government agencies and nonprofit organizations. - Strong Excel skills, including experience with pivot tables, Power Query, lookup functions, and data organization. - Strong written, verbal, and interpersonal communication skills. - Strong organizational skills and attention to detail. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Strong analytical and problem-solving skills. - Ability to work collaboratively as part of a team while also managing independent assignments. - Professionalism, initiative, and a willingness to learn new tools and processes. Pay Range The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00.

Role Description The Community Care Coordinator (CCC) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs. The CCC will work under the general direction of the ACM / CM or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients with amputations / limb difference. The CCC should be equipped with a thorough understanding of prosthetics, orthotics, and the medical/healthcare field. The CCC provides patient consultation, comfort, and guidance through the spectrum of initial patient referral and interaction, surgery, recovery, treatment and rehab. The CCC will provide the highest level of customer/client service to prosthetic and orthotic patients, referral sources, and colleagues through the coordination and administration of prosthetic and orthotic patient care. Through interacting with healthcare providers in the community, the CCC will also be responsible for building relationships and fostering new opportunities to serve more patients. Working closely with Hanger personnel and office staff, this position holds responsibility for the day to day management of, and communication with patients, care team members and referral partners to ensure an exceptional patient experience. Your Impact - Ensure that new patients are contacted before or after initial consult or AmpuShield fitting and are entered into Hanger Clinic’s patient management and tracking system. - Support patients with amputations through the weeks pre/post-surgery by providing new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic / orthotic device. - Coordinate AMPOWER visits. - Build and maintain referral relationships for Hanger Clinic. - Assist with obtaining appropriate clinical documentation for insurance coverage. - Keep patients engaged after initial contact with follow-up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic. - Provide updates on follow up visits w/surgeon including wound description, photos, care plan details and any modifications to the care plan as needed. - Complete hospital visits, visits to skilled nursing facilities, or rehab facilities as needed and determined by the care team. - Identify and follow-up on all referrals to assure continuity of care and patient/family needs are met. - Act as contact for patients and families, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services. - Serve as a liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative / post-operative planning and preparation and care coordination through to the delivery of a definitive device. - Utilize CCC clinical communication and tracking tools to maintain communication with patients and associated health professionals. - Assist patients with upcoming visits and fittings which may require becoming an ABC Certified Orthotic Fitter. Qualifications - Strong interpersonal, oral and written communication skills. - Strong customer service skills. - Empathetic, kind, engaging personality. - Non revoked, valid passenger vehicle driver’s license. - Excellent organizational skills. - Understanding of Insurance is very important. - Some clinical background is ultimately very useful but can be added as part of the training. - Time management and the ability to maintain a schedule. Requirements - Minimum 2 years of experience in a patient care environment. - BA/BS in Health related field or equivalent work experience. - Ability to be credentialed in major hospital systems. - Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion. - Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. Preferred - ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience. - Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles. Additional Success Factors - Strong interpersonal, oral and written communication skills. - Strong customer service skills. - Experience interfacing with physicians, nurses, physical therapists, occupational therapists and various clinical support personnel. - Ability/willingness to work with handicapped individuals. - SharePoint Post-Acute CRM versed. - Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred. - Ability to use a computer, including Windows-based software and e-mail. - Ability to use all necessary office equipment. - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. - Keep the patient at the center of everything that you do, building lifelong trust. - Foster open collaboration and constructive dialogue with everyone around you. - Continuously innovate new solutions, influencing and responding to change. - Focus on superior outcomes, and calibrate work processes for outstanding results. Benefits - Competitive Compensation Packages. - 8 Paid National Holidays & 4 additional Floating Holidays. - PTO that includes Vacation and Sick time. - Medical, Dental, and Vision Benefits. - 401k Savings and Retirement Plan. - Paid Parental Bonding Leave for New Parents. - Flexible Work Schedules and Part-time Opportunities. - Generous Employee Referral Bonus Program. - Mentorship Programs- Mentor and Mentee. - Student Loan Repayment Assistance by Location. - Relocation Assistance. - Regional & National traveling CPO/CO/CP opportunities. - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.

• Support technical assistance engagements related to housing and community development, contributing to project execution and client deliverables • Independently manage assigned tasks and timelines, ensuring high-quality, accurate, and timely completion of work products • Conduct research and analyze data to support program implementation, policy interpretation, and development of actionable insights and recommendations • Draft reports, guidance documents, presentations, and other client-facing materials with clarity and attention to audience needs • Participate in client meetings and support preparation of briefings, presentations, and communications • Assist with coordination of technical assistance activities and preparation of reports, guidance documents, and training materials • Support the design, development, and delivery of communications, outreach, and training resources (e.g. webinars, case studies, in-person events, and other materials) that promote effective program implementation and compliance • Collect, clean, and analyze datasets and develop tables, reports, graphics, and summaries to support reporting and decision-making • Assist with research and responses related to government program requirements, regulations, procedures, and practices • Support project administration activities, including tracking budgets, monitoring timelines, coordinating deliverables, and maintaining organized project management and files • Collaborate with team members and subject matter experts to solve problems, share knowledge, and contribute to continuous improvement • Support identification of emerging client needs and contribute to research or proposal efforts, as appropriate • Help ensure work products are high quality, accurate, and delivered on time.

• Identify and recruit animation creators across YouTube, TikTok, Instagram, and other relevant platforms. • Evaluate creators using internal qualification frameworks and maintain an organized creator database. • Own creator outreach, relationship management, and ongoing communications. • Schedule, host, and document Creator Talks, sharing insights with internal stakeholders. • Coordinate creator campaigns from briefing through content delivery and publication. • Review creator content to ensure brand quality and campaign alignment. • Monitor campaign performance using tracking links, promotional codes, and reporting dashboards. • Identify high-performing creators and recommend opportunities to expand successful partnerships. • Collaborate with Growth, Product, and Social teams to share creator feedback and generate new content opportunities. • Help plan and launch community initiatives such as contests, challenges, and digital creator events.