• Coach, lead, provide direction, and develop a field team of Customer Solutions Specialists (CSS) • Managing successful implementation of the CSS team and ensuring team operates in a compliant manner • Providing direction to team to ensure they execute in a strategic manner to help patients through their Rx journey • Analyzing available indices and developing and testing hypotheses as to specific drivers and barriers • Utilize analytics tools to monitor call activity and capacity • Working with platform team to develop future versions of technology solutions • Develop, implement and execute effective skill development plans for direct reports • Deliver consistent coaching direction via field-travel and meeting engagements

• Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications • Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements • Work with vendors to ensure the system solution satisfies business requirements • Act as a technical focal point for the business in the presentation of the new system/application • Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes

• The IT Project Manager will work closely with the IT Solutions Director, program leadership, and cross-functional IT teams to successfully deliver multiple technical initiatives. • This role is responsible for planning, coordinating, monitoring, and reporting across several technical workstreams. • The successful candidate will ensure all technical projects & streams remain on track by actively managing project schedules, dependencies, monitoring execution, identifying and mitigating risks early, and ensuring readiness for upcoming milestones. • Strong organizational skills, the ability to manage multiple priorities, and clear, effective communication with multidisciplinary teams are essential to keep stakeholders aligned and informed throughout the program lifecycle. • The IT Technical Project Manager will also collaborate closely with product owners, architects, technical leads, functional consultants, developers, QA and data teams, as well as external implementation partners. • This role ensures consistent delivery practices, adherence to Eurofins’ standards, and strong integration across all technical domains.

• The IT Project Manager will work closely with the IT Solutions Director, program leadership, and cross-functional IT teams to successfully deliver multiple technical initiatives. • This role is responsible for planning, coordinating, monitoring, and reporting across several technical workstreams. • The successful candidate will ensure all technical projects & streams remain on track by actively managing project schedules, dependencies, monitoring execution, identifying and mitigating risks early, and ensuring readiness for upcoming milestones. • Strong organizational skills, the ability to manage multiple priorities, and clear, effective communication with multidisciplinary teams are essential to keep stakeholders aligned and informed throughout the program lifecycle. • The IT Technical Project Manager will also collaborate closely with product owners, architects, technical leads, functional consultants, developers, QA and data teams, as well as external implementation partners. • This role ensures consistent delivery practices, adherence to Eurofins’ standards, and strong integration across all technical domains.