Northeast Area Manager, Customer Solutions Specialist
Location
New York
Posted
1 day ago
Salary
$124.5K - $236.5K / year
Seniority
Senior
Job Description
Northeast Area Manager, Customer Solutions Specialist
AbbVie
• Coach, lead, provide direction, and develop a field team of Customer Solutions Specialists (CSS) • Managing successful implementation of the CSS team and ensuring team operates in a compliant manner • Providing direction to team to ensure they execute in a strategic manner to help patients through their Rx journey • Analyzing available indices and developing and testing hypotheses as to specific drivers and barriers • Utilize analytics tools to monitor call activity and capacity • Working with platform team to develop future versions of technology solutions • Develop, implement and execute effective skill development plans for direct reports • Deliver consistent coaching direction via field-travel and meeting engagements
Job Requirements
- 4+ years’ experience working with HCP’s in a role that required individual to understand the prescription landscape for specialty drugs (preferably in Immunology)
- 2+ years of experience in Immunology and Patient Services is preferred
- Field management and/or home office experience preferred
- Ability to travel extensively (75%+)
- Ability to analyze data and make recommendations based on analyses
- Strong communication, presentation and interpersonal skills
- Ability to influence without authority
- Strong track record of demonstrating leadership skills
- Ability to drive results, motivate others, and maintain prioritization of key projects and deadlines
- Bachelor’s degree is required.
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
Benefits
- Paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Long-term incentive programs
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