Northeast Area Manager, Customer Solutions Specialist

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 10,001+Since 2013H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

1 day ago

Salary

$124.5K - $236.5K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Northeast Area Manager, Customer Solutions Specialist

AbbVie

• Coach, lead, provide direction, and develop a field team of Customer Solutions Specialists (CSS) • Managing successful implementation of the CSS team and ensuring team operates in a compliant manner • Providing direction to team to ensure they execute in a strategic manner to help patients through their Rx journey • Analyzing available indices and developing and testing hypotheses as to specific drivers and barriers • Utilize analytics tools to monitor call activity and capacity • Working with platform team to develop future versions of technology solutions • Develop, implement and execute effective skill development plans for direct reports • Deliver consistent coaching direction via field-travel and meeting engagements

Job Requirements

  • 4+ years’ experience working with HCP’s in a role that required individual to understand the prescription landscape for specialty drugs (preferably in Immunology)
  • 2+ years of experience in Immunology and Patient Services is preferred
  • Field management and/or home office experience preferred
  • Ability to travel extensively (75%+)
  • Ability to analyze data and make recommendations based on analyses
  • Strong communication, presentation and interpersonal skills
  • Ability to influence without authority
  • Strong track record of demonstrating leadership skills
  • Ability to drive results, motivate others, and maintain prioritization of key projects and deadlines
  • Bachelor’s degree is required.
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

Benefits

  • Paid time off (vacation, holidays, sick)
  • Medical/dental/vision insurance
  • 401(k) to eligible employees
  • Long-term incentive programs

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