Role Description This role involves managing contract-related communications, processing submissions, and ensuring efficient workflows. The ideal candidate will excel in handling inquiries, managing email buckets, and supporting claims and network processes. Key Responsibilities: - Contract Management: Handle contract-related emails and ensure processes are followed accurately. - Inquiry Intake and Distribution: Manage incoming inquiries, categorize them appropriately, and distribute them to the relevant teams or individuals. - Submission Processing: Process submissions from providers. - Email Management: Oversee and manage email, ensuring timely responses and organization of communications. - Claims Reprocessing: Assist in reprocessing claims as needed to support network operations. Qualifications - High School Diploma or GED required; Bachelor’s degree preferred. - Minimum of 1 year in a dental office environment or dental payer. - Knowledge of dental terminology is highly preferred. - Strong customer service skills. - Strong organizational, prioritization, and time management skills. - Detail-oriented with the ability to work independently and meet objectives. - Intermediate knowledge of Microsoft Office Suite. - Ability to utilize available resources to research issues and follow through until resolved. - Strong verbal and written communication skills in English; bilingual skills are a plus. Requirements - Knowledge of dental terminology, credentialing, and provider contract processing is highly preferred. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description This is a Contract position based out of Atlanta, GA. The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: This is a fully remote position. This position is anticipated to close on Jul 24, 2026.

• Resolving escalated policyholder and agent concerns • Responding to emails, phone calls, and inquiries from agents, contact center and field partners • Documenting interactions in Salesforce • Providing exclusive concierge / white label service to Mega accounts • Specialized service aimed toward unique insurance carrier requests

Role Description At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Field Service Representative - North Greater Toronto, Canada. The Field Service Representative will provide on-site technical product services including installation, service, and equipment repair to customers. This is a remote position that offers a company car, gas card, cell phone, and laptop. All vehicle maintenance will be covered by QuidelOrtho. The ideal candidate should be located within the North Greater Toronto Area for this position. The Responsibilities: - Install, troubleshoot, repair, test, and certify the full range of electronic medical devices, distributed by QuidelOrtho, needing field service support. - Provide service to hospitals across the province and other provinces when required. - Accurately complete all paperwork associated with service calls and scheduled PMs. - Stay current on industry practices. - Assist QuidelOrtho Account Managers with customer presentations and trade shows as required. - Perform other work-related duties as assigned. Qualifications - A community college or university graduate from an electronic/biomedical engineering program or equivalent is required. - Superior oral and written English communication skills. - Strong analytical skills and a high level of drive and initiative. - Excellent interpersonal and influencing skills. - Ability to deal with multiple projects and priorities in a dynamic team-oriented environment. - Safe driving skills are required. - Must be able to legally travel to the US for new hire training. - Must have the ability to lift 75lbs. - Must be able to legally work in Canada as we are not offering sponsorship for this position. Requirements - Up to 70% travel is required for this position. Preferred - Experience working in hospitals laboratories repairing medical equipment is an asset. - Bilingual in English and French. The Key Working Relationships Internal Partners: - Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director. - Sales: Sales Director, Account Managers, Sales Manager, Marketing, Technical Specialists, Field Application Specialists, Technical Support Specialists. - Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.). External Partners: - Customers including but not limited to Laboratory Managers, Supervisors. The Work Environment - Typical work week and hours with overtime required in an outside field service environment. - Must have the discipline, organization skills, and self-motivation to work autonomously in a home office environment. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. - Regularly required to use hands to finger, handle, or feel and talk or hear. - Frequently required to stand, walk, bend, twist, reach, and sit. - Occasionally required to reach, kneel, squat, or balance. - Must be physically able to travel up to 75%. - Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. - Travel includes airplane, train, automobile, and overnights. - On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. - Must be able to lift up to 75 pounds.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly. • Provide compassionate customer support using scripted and non-scripted responses. • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations. • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy. • Communicate with empathy, respect, and patience to ensure a positive experience for our members. • Verify and update customer information in the system to ensure records are accurate. • Troubleshoot alarm systems and report issues to ensure timely maintenance. • Proactively inquire about and recommend preventative healthcare services to members. • Manage access to highly sensitive materials and maintain strict confidentiality. • Talk and type simultaneously while navigating multiple screens and systems efficiently. • Successfully complete new hire training and pass all required compliance testing. • Perform other duties as assigned.