• Own the product strategy and roadmap for the NEMT fulfillment orchestration and network automation platform. • Partner with engineering teams to translate complex operational and technical challenges into scalable product capabilities. • Lead product discovery efforts by working with operations, provider network teams, transportation partners, vendors, and clients to identify opportunities for automation and service improvement. • Define, prioritize, and deliver initiatives that improve fulfillment reliability, provider assignment, network performance, and operational efficiency. • Develop clear product requirements, user stories, business rules, acceptance criteria, and success metrics for complex automation and integration initiatives. • Partner with engineering and architecture teams to support API integrations, vendor platforms, rules engines, data flows, and fulfillment automation capabilities. • Collaborate with internal and external stakeholders to improve provider network performance, partner integrations, and transportation fulfillment workflows. • Analyze operational, network, and product performance data to identify trends, prioritize investments, and measure business outcomes. • Monitor product performance through key operational and technical metrics, including automation rates, assignment success, provider utilization, on-time performance, trip completion, API health, and operational exceptions. • Balance customer experience, operational performance, engineering capacity, technical feasibility, cost, and business priorities when developing and maintaining the product roadmap. • Lead cross-functional planning and prioritization activities across Product, Engineering, Operations, Data, Provider Network, and external vendor partners. • Support AI-enabled and specification-driven product delivery by providing clear product context, detailed requirements, measurable outcomes, and iterative delivery plans. • Drive change management activities that support successful product adoption across internal users, providers, vendors, and transportation partners. • Communicate product strategy, roadmap updates, risks, and business outcomes to leadership and key stakeholders. • Lead projects and perform other duties as assigned.

• On-going development of the product vision, strategy, and roadmap • Drive discovery activities – working with users, design and technical team members – to create effective solutions that will deliver quantifiable value to Aya and our clients • Lead cross-functional teams to collaboratively realize product concepts and bring them to market • Produce quality work while delivering in a timely manner • Respond to changing market and business dynamics quickly, with effective collaboration with stakeholders, the delivery team and leadership • Support Production Support team with analyzing escalated issues/defects • Collaborate with Launch Operations team on new feature launches • Track and report on key product KPIs and project success metrics, providing insights for continuous improvement

• Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching at the moments that matter, while trusting them to run their projects day to day. • Grow senior practitioners toward broader scope and leadership, so the practice gets stronger over time. • Hire PDMs and place them on projects where they will thrive and serve the mission. • Set the practice's direction and norms for collaboration and candor, so the team can deliver without you in the middle of every call. • Step in on hard team dynamics when needed, and work toward resolution in the open while modeling resilient conflict patterns. • Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed). • Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement. • Serve as a trusted advisor to government leaders on setting up product leaders and teams for success, increasingly at senior and strategic levels. • Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably, and make room for experimentation and iteration. • Establish how the practice measures progress, learns, and adjusts as conditions change. • Set up knowledge management so lessons carry forward instead of getting rediscovered. • Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services • Raise the visibility of Bloom's product expertise with government teams and partners: publishing tools and points of view, speaking at and attending field events, and getting reusable resources into the hands of gov teams. • Build relationships with potential partners and clients, and connect Bloom's product perspective to the problems they're working on. • Represent Bloom's product practice in the field, shaping how the wider civic technology community understands product in government. • Work with Bloom's leadership team on tactical and strategic decisions, especially hiring, staffing, culture, and business development. • Help scope proposed work with appropriate time and cost estimates, and contribute to proposals. • Take a long-term view, make decisions aware of second-order effects, and keep moving amid ambiguity.

• Drive the execution of strategic objectives, shape the product roadmap, and manage priorities across the product lifecycle. • Work as part of a globally distributed team, needing ad-hoc meetings out of standard working hours. • Understand and synthesize customer, market, and business needs to inform and drive product strategy. • Develop and maintain a current understanding of industry and technology trends. • Collaborate with Security, Engineering, Sales and Marketing, Information Governance, Customer Success, and the Leadership team to define requirements. • Support the product vision and manage the roadmap, keeping it aligned with company goals and customer needs. • Deliver a financially sound, continuously improving technology platform. • Protect intellectual property, user data, and system integrity by adhering to policies and procedures for secure software development. • Act as the primary product voice in customer engagements, leading discovery and feedback sessions. • Monitor release schedules to ensure product and feature availability. • Work with cross-functional teams to accomplish objectives and resolve problems.