Role Description Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/after hours support schedule as defined within the Group. Serves as Lead or Project Manager for small to medium projects. Responsibilities - Implementation: - Evaluate project requests associated with field of expertise and/or systems supported. - Conduct current state assessments, requirements gathering and definition, future state design and application build activities. - Lead implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects. - Contribute to development of associated training curriculum/program, post implementation documentation and production support services. - Ensure systems design supports corporate policies and federal legislation, where applicable. - Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide. - Project Management: - Prepare detailed project plans. - Adhere to project schedules and timelines and complete projects on time and within budget. - Identify and escalate issues to appropriate sponsor group, steering committee or other governing body. - Facilitate change request process in relation to assigned projects. - Prepare supporting documentation and present initial project requests and change requests to leadership. - Provide weekly status updates on assigned projects. - Coordinate necessary support with IT and Materials Management counterparts. - Maintenance, Support and Troubleshooting: - Monitor, acknowledge and resolve heat tickets as assigned. - Coordinate software and hardware repairs and version upgrades with customer departments and IT. - Develop and maintain documentation for system procedures. - Administrative: - Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed. - Production Support and Maintenance: - On call support ensuring the integrity, integration and stability of production system. - Formulate system scope and objectives to develop or modify complex system designs. - Ensure coordination and documentation of hardware and software support and upgrades. - Work closely with IT resources during upgrades and issue resolutions. - Troubleshoot application, process and technical issues. - Identify required resources and coordinate all efforts until issue is resolved. - Complete documentation as needed. - Coordinate and complete tasks during unplanned downtimes including system maintenance. - Support training of IS staff and end-users as needed. - Direct and coordinate communication regarding downtimes, vendor communication, and staff communication. - Daily communication with key business process owners and departmental system support staff. - Stay current with new application functionality and enhancements. - Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution. - Utilize vendor support site to log issues for assistance in resolution. - Coordinate with leadership and customer departments to implement recommended solutions. - Project Assignments: - Design, develop and manage an implementation approach through use of standard project management tools. - Analyze user problems, determine and recommend optimum resolution based on system capabilities and user’s needs. - Consult with department on enhancements to ensure integration within the existing environment. - Participate in design, build, test, troubleshooting and conversions. - Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation. - Coordinate and consult with end user departments to determine activities and business functions of their departments. - Develop project plans with system specifications based on defined requirements. - Serve as technical leader to plan, coordinate, and develop a comprehensive implementation plan. - Monitor progress to ensure compliance with project requirements. - Serve as leader for technical, programming, support, vendor, and end user staff. - Install and implement complex software, hardware, interfaces, and upgrades. - Coordinate and manage systems monitoring and performance enhancement activities. - Provide application expertise during planning and design. - Coordinate department testing efforts and communicate on a regular basis with customer. - Mentor other technicians and assist with more complex assignments. - Identify and document current and future state analysis. Qualifications - At least 2 years work related experience Required. - Project management experience; Direct experience related to same or similar systems installed at Children's Required. - Four-year Bachelor's degree or equivalent experience Required. - Enterprise App Analysts supporting software must demonstrate competency in software used in their role. - All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. - Continuing education requirements must be completed and maintained for applications applicable to the role Required. Requirements - If supporting Infor (HR): Infor HR Payroll Associate Certification or Infor HR Talent Associate Certification is required. - If supporting Infor (Finance/Accounting or Supply Chain): Infor FSM Associate Certification is required. - Existing employees supporting Infor will have 90 days from 6/1/26 to complete certifications. Benefits - Employee portion of medical plan premiums are covered after 3 years. - 4%-10% employee savings plan match based on tenure. - Paid Parental Leave (up to 12 weeks). - Caregiver Leave. - Adoption and surrogacy reimbursement.