Role Description As a Customer Service Consultant for the DACH and international markets, you will mainly focus on supporting German and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Some of your key tasks include: - Investigate and resolve system issues collaboratively with the product department; - Deliver efficient and effective customer support via email and phone channels; - Build and nurture customer relationships to enhance retention and loyalty; - Offer creative solutions, handle objections, and de-escalate challenging client situations; - Address churn risks, cancellations, and payment-related queries; - Contribute to departmental process enhancements through feedback and project participation. Qualifications - Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English; - Tech-savvy, a critical and logical thinker; - Proven problem-solving skills and a knack for finding solutions; - Structured and organized, with good time management and attention to detail; - Confidence, adaptability, and a positive attitude; - Prior experience in SaaS/software CS is preferred (this is not a call center position!). Requirements Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you! Benefits - 🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; - 🌴 23 paid vacation days per year (based on a full-time contract); - 💻 We provide your home office set-up and hardware; - 💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges; - ✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; - 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. Company Description We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs, and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín, and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place. - 📈 Many opportunities for personal and professional growth within the company. - 😎 A fun, healthy, and international work environment made up of over 35+ nationalities. - 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. - ⚽ Organized Virtuagym sports events throughout the year. - 🎉 Awesome company events such as New Year's dinners, summer outings, ski trips, etc.

• Deliver Azure infrastructure solutions in line with agreed scopes of work and project plans. • Deploy and configure Azure services using Microsoft best practices. • Support Azure migration projects from on-premises and other cloud platforms. • Validate delivered solutions through testing and support successful customer handovers. • Deploy and administer Azure networking, compute and storage services. • Configure Azure Firewall, Bastion, VPNs, ExpressRoute and Network Security Groups. • Implement Azure Backup and Azure Site Recovery solutions. • Configure Microsoft Entra ID, RBAC and Privileged Identity Management (PIM). • Apply governance controls including Azure Policy, Management Groups and tagging standards. • Support security improvements and Zero Trust initiatives. • Troubleshoot Azure networking and hybrid connectivity issues. • Develop automation using PowerShell and support Infrastructure as Code deployments using Terraform or similar technologies. • Participate in customer workshops, discovery sessions and technical meetings. • Produce and maintain technical documentation, including designs, implementation guides and operational runbooks. • Contribute to knowledge sharing, technical development and continuous improvement across the team.

Role Description The Nurse Consultant - Telephonic will provide case management through telephonic contact with all medical providers, employers, claims professionals, and ancillary service providers. - Provides medical management to workers compensation injured employees. - Performs case management through telephonic contact with all medical providers, employers, claims professionals, and ancillary service providers. - Manage medical care in order to return injured employee to pre-injury status. - Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling. - Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program. - Evaluates home care services and equipment and determines need for home modifications. - Coordinates home care. - Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary. - Analyzes results of treatment and medical status and reviews incoming provider reports. - Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence. - Generates reports to referral source to communicate case status, findings, and recommendations. - Generates correspondence to referral source, medical providers, injured worker, and other parties involved in the rehabilitation process. - Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency. - Documents case management observations, assessment, and plan in system. - Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% Quality compliance expected. Qualifications - Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required. - Active Registered Nursing license or equivalent within the state of practice or states in which Case Management is performed. - Bachelor's degree preferred. - Worker's Compensation experience is preferred. - Certification in related field preferred. Requirements - Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines, and national standards of practice. - Demonstrates good written and oral communications, organizational and leadership skills. - Computer literate. - Demonstrates good time management skills. Self-starter. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description UNICEF Social Policy supports governments in developing effective and equitable social and economic policies and programmes to help realize the rights of all children. The Social Policy Section focuses on: - Routinely measuring child poverty. - Addressing critical drivers of child poverty. - Reflecting explicit commitments to reduce child poverty in policies, budget allocations, and socioeconomic and sectoral strategies. - Mobilizing financing for child poverty reduction by enhancing governments’ capacities to use domestic resources efficiently, effectively, and equitably. - Leveraging private-sector resources and working with partners at global, regional, and country-level to identify innovative financing options. - Enhancing the capacity of local governance structures to plan, budget effectively, and deliver child-sensitive social services. - Engaging children, adolescents, caregivers, and communities to participate and shape pathways out of poverty and exclusion. If you would like to know more about this consultancy, please review the complete Terms of Reference. Qualifications - Masters in Social Sciences, Economics, Public Policy, or relevant technical field (Development Studies, Economics, Social policy, Anthropology, Political science, International Relations). Requirements - An advanced university degree (Master’s or above) in one of the following fields is required: Social Sciences or another relevant technical field. - A minimum of 5 years of relevant professional experience in finance, evidence generation, data and research in the development sector, and coordination. - Fluency in English and Urdu is required; knowledge of a local language is an asset. - Strong analytical and research skills with the ability to synthesize complex data into actionable policy recommendations. - Demonstrated experience in working with multiple stakeholders across CSOs and governments. Benefits - Diverse opportunities for professional and personal development. - Attractive compensation and benefits package. Company Description UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged. - UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. - UNICEF does not hire candidates who are married to children (persons under 18). - UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF.