Role Description Apex IT India is looking for a Principal and Senior Principal Consultant in Oracle CX space, willing to contribute and manage challenging tasks. - Exhibit strong project management skills - Manage the delivery of multiple Oracle CX projects - Should have worked on Oracle Redwood - Designing the application using Redwood and modifying the Redwood pages - Strong functional knowledge on CRM concepts - Exhibit strong technical leadership skills in more than one Oracle CX product - Own development responsibility from definition through delivery - Exhibit strong design and development skills - Orientation to contribute both as a mentor as well as an individual contributor - Strong troubleshooting skills - Ability to manage team and different stakeholders - Ability to scale up quickly on different Oracle CX offerings - Contribute to Oracle CX community within Apex IT Qualifications - 10+ years of total IT experience out of which 6+ years of experience in implementing Oracle Engagement Cloud and/or Oracle Sales Cloud or any other Oracle CX offering - Must have at least 3 full projects experience, through go live - Prior experience with working on fast paced milestones using flexible and adaptive methodologies - Agile knowledge is a must - Prior experience using JIRA or any other ticketing tool is preferred - Certification in primary work area is preferred - Strong programming skills, as well as the ability to review complex code bases written by others - Ability to research, follow up and resolve complex problems - Experience/knowledge on functional modules like Sales Planning and Forecasting, Engagement Cloud Service Request functionalities, Sales Territories, Fusion CRM BI/Dashboards/KPIs, Mobile and Outlook integration, File Import - Ability to understand, analyse and solve both explicit and implicit requirements - Thought leadership in delivery activities - Good communication and interpersonal skills Requirements - Full Time/Permanent and 40 hours per week - Any Graduate. Minimum 8 years of relevant experience in Oracle CX / Oracle Sales Cloud Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

• Conocimientos técnicos y funcionales de Dynamics 365. • Experiencia en desarrollo y personalización de Business Central. • Participación en la toma de requerimientos y sea capaz de colaborar con clientes. • Trabajar de manera remota y flexible.

• Perform high-touch service excellence to key client travelers • Accurately and efficiently handle incoming requests via multiple channels (i.e. phone, email, etc.) • Be the primary point of contact for executive-level travelers • Provide active travel consultation, including providing travel details and up-selling related products • Expertly use the appropriate BCD Travel tools and systems to complete requests. • Search and confirm travel reservations for the customer • Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer • Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) • Excellent knowledge and application of travel supplier rules • Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and guide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Willingness to travel FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.