We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs, and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín, and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place. 📈 Many opportunities for personal and professional growth within the company. 😎 A fun, healthy, and international work environment made up of over 35+ nationalities. 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. ⚽ Organized Virtuagym sports events throughout the year. 🎉 Awesome company events such as New Year's dinners, summer outings, ski trips, etc.
Customer Service Consultant
Location
Spain
Posted
10 hours ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Consultant
Virtuagym
Role Description As a Customer Service Consultant for the DACH and international markets, you will mainly focus on supporting German and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Some of your key tasks include: - Investigate and resolve system issues collaboratively with the product department; - Deliver efficient and effective customer support via email and phone channels; - Build and nurture customer relationships to enhance retention and loyalty; - Offer creative solutions, handle objections, and de-escalate challenging client situations; - Address churn risks, cancellations, and payment-related queries; - Contribute to departmental process enhancements through feedback and project participation. Qualifications - Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English; - Tech-savvy, a critical and logical thinker; - Proven problem-solving skills and a knack for finding solutions; - Structured and organized, with good time management and attention to detail; - Confidence, adaptability, and a positive attitude; - Prior experience in SaaS/software CS is preferred (this is not a call center position!). Requirements Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you! Benefits - 🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; - 🌴 23 paid vacation days per year (based on a full-time contract); - 💻 We provide your home office set-up and hardware; - 💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges; - ✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; - 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. Company Description We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs, and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín, and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place. - 📈 Many opportunities for personal and professional growth within the company. - 😎 A fun, healthy, and international work environment made up of over 35+ nationalities. - 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. - ⚽ Organized Virtuagym sports events throughout the year. - 🎉 Awesome company events such as New Year's dinners, summer outings, ski trips, etc.
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