Role Description As an Implementation Engineer, you'll be hands-on keyboard deploying the security products that protect our customers from day one. You'll stand up and configure EDR agents, SIEM’s, M365 integrations, deception decoys, and vulnerability scanners, translating each customer's environment into a working, tuned deployment. This is a technical role for someone early in their security engineering career who wants to go deep on tooling while working alongside our SOC, Product and Customer Success teams to bring every onboarding to life. At Cybermaxx, people come first. Whether it's supporting our clients, collaborating with colleagues, or innovating new solutions, we believe in making meaningful connections. If you love solving technical challenges while building trust and relationships—this could be the role for you. - Deploy the stack: - Install, configure, and validate EDR agents across Windows, Linux, and macOS endpoints, ensuring healthy coverage and reporting. - Build the pipeline: - Stand up SIEM ingestion, deploying sensors, onboarding log sources, configuring parsers and connectors, and confirming data is flowing cleanly into detection. - Integrate M365: - Connect Microsoft 365 / Entra ID tenants, configuring audit logging, Defender integrations, and conditional access telemetry for monitoring. - Plant the traps: - Deploy deception decoys and honeytokens to expand detection coverage across customer environments. - Scan for risk: - Configure and schedule vulnerability scanners, validate authenticated scanning, and confirm results are reporting accurately. - Tune and validate: - Test each deployment end to end, troubleshoot agent and connectivity issues, and confirm telemetry is reaching our SOC. - Document the work: - Maintain clear configuration records, and onboarding notes so deployments are repeatable and supportable. - Collaborate across teams: - Partner with Pre-Sales, Product, SOC, and Customer Success to deliver tailored, high-quality deployments. - Guide the customer: - Run kickoff and onboarding sessions, set clear expectations, and serve as a technical point of contact through go-live. - Hand off with care: - Support a smooth transition to SOC monitoring, post-deployment support, and feed lessons learned back into our process. Qualifications - A customer-first mindset with the hands-on technical skills to back it up. - 1–4 years of experience in security engineering, IT/systems administration, technical implementation, or a related hands-on role, cybersecurity or MSSP/SaaS environments a plus. - Working knowledge of Windows and Linux system administration and IP networking, with general comfort navigating cloud environments (Azure/Entra ID or AWS). - Exposure to one or more security tooling categories, XDR, SIEM, vulnerability scanning. We'll help you grow in the rest. - Familiarity with Microsoft 365 / Entra ID administration and security configuration is a strong plus. - Experience with Elastic, Ansible, or scripting (PowerShell, Python, Bash) for automating deployments. - Strong organizational skills, you can manage several customer deployments at once without dropping the ball. - Solid communication skills, verbal and written, you can make the technical feel human. - Curious and proactive, you like troubleshooting, you anticipate problems, and you take ownership of solutions. - Comfort with documentation and ticketing/project tools (Jira, Confluence, ServiceNow). Benefits - Flexible Paid Time Off - 401k with a company match - Medical, Dental and Vision Coverage - Voluntary Short Term and Long Term Disability - Employee Assistance Program with Mental Health Supplement - Voluntary Basic, Accidental, and other ancillary life insurance - Health Savings Account Contribution (with selection of a HDHP) - 10 annual, paid holidays

• Architect and deliver foundational platform capabilities • Drive the evolution of Control Center into an AI-agent-ready, headless operations platform • Partner with the Engineering Manager and Product counterparts to define architectural roadmaps • Build and maintain highly reliable, secure, distributed backend services • Collaborate across EAA engineering teams, Product Engineering, and Security Engineering

• Support AirLife by analyzing cross reference data and customer spend against compliance. • Collaborate with Sales and Marketing stakeholders on implementation planning, standardization opportunities, sales presentations, and business reviews. • Lead implementation discussions with the customer, defining and articulating the best paths for the customer to achieve financial targets, and project managing the implementation process both internally and externally. • Track customer compliance and identify areas of improvement and paths to hitting compliance goals. • Collaborate with the AirLife clinical team to support in-servicing and education requirements for the customer. • Perform in-person or virtual presentations to explain the implementation process to key customers. • Responsible for reporting on a weekly basis on implementations, challenges, and new opportunities.

• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design. • Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth. • Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability. • Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers. • Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale. • Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health. • Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams. • Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence. • Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.