Second Front Systems logo
Second Front Systems

At Second Front Systems (2F), we empower defense and national security professionals to stay ahead in the ongoing race to leverage emerging technologies effectively and securely. Founded by three former U.S. Marines, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.

Senior Enterprise Customer Operations Engineer

Location

Colorado + 3 moreAll locations: Colorado | North Carolina | Texas | Virginia

Posted

6 hours ago

Salary

$140K - $190K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureCloudGoogle Cloud PlatformKubernetes

Job Description

Senior Enterprise Customer Operations Engineer

Second Front Systems

• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design. • Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth. • Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability. • Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers. • Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale. • Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health. • Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams. • Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence. • Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.

Job Requirements

  • 5–8+ years of experience in technical support engineering, DevSecOps, Site Reliability Engineering (SRE), Cloud Infrastructure, or a related technical discipline, with a demonstrated history of leading complex customer-facing support engagements.
  • Deep experience deploying and operating cloud-native applications on Kubernetes, with strong expertise in containerization, Helm, container hardening, service networking, and modern application architectures.
  • Strong expertise across one or more major cloud providers (AWS GovCloud, Azure Government, or GCP), with experience supporting and troubleshooting secure cloud-native applications in enterprise or government environments.
  • Demonstrated ability to investigate and resolve complex technical issues spanning infrastructure, networking, Kubernetes, cloud services, security, and application architecture.
  • Proficiency in container hardening, image security, and CVE remediation in compliance with DoD and government security standards.
  • Familiarity with secure software delivery practices and experience working within highly regulated or compliance-driven environments (e.g., FedRAMP High, NIST 800-53, DISA Cloud Computing SRG, DoD IL4/IL5/IL6).
  • Experience with support and incident management tooling such as GitLab, PagerDuty, Jira, and GitOps-based incident workflows.
  • Excellent written and verbal communication skills with the ability to lead technical support engagements, communicate effectively under pressure, and build trusted partnerships with customer engineering teams and internal stakeholders.
  • A systems-thinking mindset with a passion for mentoring engineers, improving support operations, and building scalable solutions that reduce recurring issues and toil across the customer base.

Benefits

  • Competitive Salary
  • 100% Healthcare, vision and dental coverage
  • 401(k) + 3% company contribution
  • Additional benefit perks (One Medical membership, mental health resources and family planning assistance)
  • Equity incentive plan
  • Tech + office supplies stipend
  • Annual professional development stipend
  • Flexible paid time off + federal holidays off
  • Parental leave
  • Work virtually, near one of our hub locations
  • Referral Bonus

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