No-code automation for security teams
Senior Desk Analyst
Location
Ireland
Posted
23 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Desk Analyst
Tines
• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals. • Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low. • Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices. • Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment. • Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce. • Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end. • Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed. • Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates. • Own projects. Take ownership of specific deal desk projects as assigned. • Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals. • Support tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows. • Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives. • Advise Account Executives on creative deal structures that balance customer needs with company goals. • Partner closely with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion. • Own and manage commercial approval workflows while ensuring timely turnaround during active sales cycles. • Identify risks within proposed deal structures and recommend appropriate solutions. • Analyze deal trends, pricing behavior, and approval metrics to identify opportunities for operational improvements. • Help design, document, and implement scalable commercial policies and approval frameworks. • Mentor junior Deal Desk team members and serve as a subject matter expert on commercial processes • Support strategic initiatives, systems enhancements, and automation projects across the quote to cash lifecycle.
Job Requirements
- 5+ years in deal desk, deal strategy, or pricing within B2B SaaS.
- Hands on experience structuring complex, non standard deals;
- CPQ experience (Salesforce CPQ / Revenue Cloud, DealHub, or similar) and strong quote to cash fluency.
- Strong commercial and financial acumen and the ability to reason about margin, revenue recognition, and risk.
- Strong stakeholder service mindset and clear, well structured communication, with the ability to advise and influence across functions and levels of seniority.
- Experience partnering cross functionally with Sales, Finance, Legal, and Executive Leadership.
- Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
- Sound judgment on when to decide independently and when to escalate.
- Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment.
- Strong MS Excel/Google Sheets skills (required).
- Order management experience is a plus.
Benefits
- Flexible working hours
- Professional development opportunities
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