Role Description Specializing in providing consulting services to assigned client accounts and is responsible for the day-to-day account management for accounts of moderate to high complexity. Builds, expands, and solidifies relationships with existing clients at all levels within the company. - Has retention goals for assigned group of accounts. - Assesses and prioritizes client needs in a timely manner. - Identifies and helps clients to focus on their most critical needs. - Sets and communicates clear and realistic expectations. - Reviews/approves all key client deliverables. - Works closely with Sales to prepare and negotiate fee-based pricing of services and on the transition of the new clients post the completed sales process. - Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. - Contributes to the development of functional strategy. - Leads project teams to achieve milestones and objectives. - May supervise day-to-day work of junior level employees, but does not typically have formal management role. Qualifications - Required: Bachelor's degree or equivalent from four-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience. - 5 years related experience in professional services businesses. - Excellent oral, written communication, organizational skills, negotiation and time management skills. - Experience in defined contribution plan design, governance, compliance, and administration. - Working knowledge of Microsoft Office Suite. - Travel required (25%). - Preferred: Master's degree or professional certification preferred. Requirements - Use of sound judgment of all client interactions. - Exhibits strong ability to anticipate needs and proactively seek to identify new opportunities. - Ability to work under the pressure of deadlines. - High degree of business technology awareness and its applications to workplace efficiencies. - Ability to manage multiple priorities and deadlines. - Effectively handle large, long-term projects as well as manage the details associated with everyday tasks. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Research Consultant, Advisors Research Center, São Paulo Research Consultant, Advisors Research Center, São Paulo Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. Job Title Research Consultant, Advisors Research Center All About Us The Data & Services team is a key differentiator for Mastercard providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. All About the Role Advisors Research Center is a new capability designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations. This capability augments Advisors traditional areas of strength. In this role, we are looking for someone who can confidently oversee and support research projects from start to finish, collaborate seamlessly with clients and vendors, and deliver high-quality, actionable insights through thorough data analysis and reporting. Your responsibilities would include:• Support research projects, including primary and secondary methodologies, while ensuring timelines, budgets, and quality standards are met.• Aggregate and analyze data to deliver clear, actionable insights through client-ready reports and presentations.• Collaborate with clients to understand their needs and provide tailored solutions, while effectively managing vendor relationships for timely and accurate project delivery.• Ensure the preparation and delivery of high-quality research materials with a focus on accuracy and consistency. All About You• 2 - 4 years of experience involved end-to-end research projects, including primary research (focus group discussions, in-depth interviews, survey development and analysis, and quantitative techniques).• Experience managing and collaborating with third-party research vendors, maintaining an ongoing understanding of current issues, and proposing and taking appropriate action.• Ability to synthesize and analyze information to deliver meaningful conclusions and actionable recommendations.• Ability to prepare insightful presentations by aggregating data from various sources.• Strong business writing skills, with the ability to create client-ready materials.• Proficient in coordinating, preparing, and ensuring the timely delivery and accuracy of research projects, materials, and reports. All About Your Education & Skills• Proficiency in English is a must.• Advanced skills in Word, Excel, PowerPoint are essential; familiarity with project management tools is preferred.• Prior experience working in a research agency is strongly preferred.• Experience in the financial sector is desirable. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices.• Ensure the confidentiality and integrity of the information being accessed.• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Realizar análises tributárias relacionadas a tributos indiretos; • Apoiar tecnicamente o time de tecnologia na construção e evolução de soluções fiscais; • Contribuir com análises e interpretações da legislação tributária; • Apoiar o desenvolvimento de soluções ligadas à Reforma Tributária e automação fiscal.

Role Description The Higher Education Consultant supports higher education institutions with: - Process improvement - Salesforce-related initiatives - Accreditation readiness - Compliance alignment - Data quality - Student lifecycle modernization This role works closely with: - Institutional leadership - Academic operations - Admissions - Registrar - Student services - Data teams - Salesforce administrators - Developers - Project managers The consultant serves as a liaison between business users and technical teams to ensure: - Salesforce solutions support student success - Operational improvements enhance institutional effectiveness - Regulatory compliance and accreditation expectations are met - Business processes are scalable Qualifications - Bachelor’s degree in Education, Business, Information Technology, or a related field - 8+ years of experience in higher education administration, consulting, business analysis, program management, student services, compliance, or related operational support - Experience supporting Salesforce, Salesforce Education Cloud, CRM systems, SIS platforms, or other student lifecycle technology - Strong understanding of higher education operations, including admissions, enrollment management, registrar functions, academic records, student services, transfer credit, and institutional reporting - Experience gathering requirements and creating BRDs, user stories, process flows, workflow documentation, meeting notes, decision logs, and acceptance criteria - Experience working with cross-functional teams, including business stakeholders, technical teams, data teams, leadership, and project managers - Familiarity with Agile project environments, Jira, Confluence, backlog management, sprint planning, demos, and testing support - Knowledge of accreditation readiness, compliance documentation, institutional effectiveness, continuous improvement, and evidence collection - Understanding of FERPA, student record confidentiality, policy governance, and higher education compliance requirements - Strong analytical, communication, facilitation, documentation, and stakeholder management skills - Ability to translate complex business needs into clear, actionable requirements for technical and non-technical audiences Requirements - Lead business analysis activities for higher education technology, Salesforce, compliance, accreditation, and process improvement initiatives - Gather, analyze, and document business requirements from stakeholders across admissions, registrar, academic operations, student services, institutional reporting, and leadership - Develop business requirements documents, user stories, acceptance criteria, process flows, decision logs, meeting notes, and functional documentation - Support Salesforce and Education Cloud-related initiatives, including student intake, applicant tracking, case management, student lifecycle tracking, reporting, and data visibility - Analyze current-state workflows and identify process gaps, redundancies, compliance risks, policy misalignment, and opportunities for improvement - Partner with Salesforce administrators, developers, data teams, and project managers to translate business requirements into technical solutions - Support user acceptance testing, release readiness, demo preparation, stakeholder feedback sessions, and post-implementation validation - Maintain Jira and Confluence documentation, including backlog items, sprint notes, requirements traceability, process documentation, and issue tracking - Support accreditation readiness through evidence-based documentation, process standardization, policy alignment, and continuous improvement tracking - Ensure processes and system recommendations align with FERPA, institutional policies, accreditation standards, reporting requirements, and student record integrity - Facilitate meetings and working sessions with business users, technical teams, data teams, compliance stakeholders, and institutional leadership - Provide recommendations that improve operational efficiency, user experience, student support, reporting accuracy, and institutional effectiveness Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement