• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling. • Complete short intake forms to accurately collect demographic, eligibility, and clinical information. • Schedule patient appointments based on availability, location, and provider match. • Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled). • Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times. • Follow scripts and workflows while maintaining flexibility to personalize each conversation. • Document all interactions thoroughly and accurately in the company’s EHR system. • Collaborate with team members to troubleshoot scheduling or communication issues. • Adhere to HIPAA and confidentiality standards when handling patient information. • Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.

• Handle inbound phone conversations with candidates • Build rapport with candidates and understand their qualifications, preferences, and career goals • Recommend job opportunities that best match each candidate • Answer questions, address concerns, and handle objections professionally • Follow up with candidates until applications are completed • Review AI generated conversation history and recommendations before contacting candidates • Approve, edit, or override AI generated messages and next steps when appropriate • Decide when AI should continue managing conversations and when human intervention is needed • Maintain accurate CRM records, lead statuses, and recruiting workflows • Identify recurring issues and communicate process improvements to the team

• Handle all inbound calls in a timely manner. • Accurately gather and follow customer requirements during the initial call. • Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location. • Ensure accurate billing information is communicated to the service provider. • Handle estimates promptly and accurately. • Make outbound calls to obtain updates on open events. • Keep customers updated on the event status and follow their instructions. • Collaborate with the roadside dispatcher when problems arise. • Manage time effectively to prioritize and complete tasks within deadlines.

• Respond to customer inquiries via email, chat, and phone. • Resolve customer issues accurately and professionally. • Document customer interactions and maintain accurate records. • Collaborate with internal teams to resolve complex cases. • Follow established processes while meeting quality and response time goals. • Identify opportunities to improve the customer experience.