• Provide comprehensive administrative and operational support across the full employee lifecycle. • Manage onboarding and offboarding activities. • Maintain employee records. • Support HR systems and reporting. • Ensure an exceptional employee experience.

• Responsible for managing on-boarding activities, contractual compliance, and ongoing worker administration • Act as single point of contact for Pre-Selected/Pre-Identified W2 employee candidates • Present offer of employment, coordinate start dates, and collect missing onboarding and background documents • Thoroughly explain the onboarding process to the candidate and coordinate all new hire paperwork • Maintain contact with employees to ensure an overall enjoyable employment experience

• Verify patient insurance eligibility, benefits, authorization requirements, and referral needs prior to services. • Obtain referrals from primary care providers and referring physicians, ensuring all referral requirements are met prior to scheduling or treatment. • Track referral status and proactively follow up with provider offices, payers, and patients to ensure referrals are received and remain valid. • Accurately document insurance coverage, benefit information, referrals, and eligibility details within internal systems. • Communicate insurance coverage, patient financial responsibility, estimated out-of-pocket costs, and Oshi's billing model in a clear, professional, and empathetic manner. • Research and resolve eligibility, coverage, referral, and insurance discrepancies that may impact patient care or reimbursement. • Monitor eligibility verification queues, insurance changes, pending requests, and coverage updates to ensure timely resolution. • Identify and resolve claim rejections related to eligibility, benefits, coverage, or referral issues. • Maintain open communication with patients, providers, payers, and internal stakeholders to resolve eligibility, referral, and insurance-related questions. • Collaborate with Billing, Accounts Receivable, Clinical Operations, and other cross-functional teams to improve patient access, billing accuracy, and reimbursement. • Analyze eligibility, referral, and benefit verification data to identify trends, root causes, and opportunities for process improvement. • Monitor and report on eligibility, referral, and verification metrics to support operational performance and continuous improvement. • Contribute to workflow enhancements that improve operational efficiency, reduce claim denials, and enhance the patient financial experience. • Ensure compliance with organizational policies, payer requirements, HIPAA, and healthcare billing and eligibility regulations.

Role Description Bowman has an opportunity for a Human Resources Coordinator II - Benefits to join our team remotely. This role provides administrative and coordination support for the Benefits team, delivering responsive, accurate service to employees and management. Responsibilities include assisting employees with: - Benefit enrollments - Benefits qualifying life events (QLEs) - COBRA administration - Tuition assistance programs - General benefits inquiries Responsibilities - Perform work under moderate supervision, receiving direction on moderately complex assignments. - Coordinate benefits onboarding activities for new employees. - Educate new hires on eligibility, enrollment deadlines, and available benefit options. - Monitor completion of benefit enrollment requirements. - Process and verify new hire benefit elections within established timelines. - Review and process employee requests related to marriage, divorce, birth/adoption, loss of coverage, reduction in hours, and dependent changes. - Verify supporting documentation and ensure compliance with plan rules and deadlines. - Communicate status updates and next steps to employees. - Process tuition reimbursement and educational assistance requests. - Verify eligibility and required documentation. - Track approvals, reimbursement status, and payment processing. - Communicate program guidelines and deadlines to employees. - Assist with COBRA eligibility reviews, benefits carrier file errors, and notifications. - Assist in the support of training and development activities organized by the department. - Ensure the integrity and confidentiality of all HR-related information and communications. Success Metrics and Competencies - Ability to effectively communicate with all levels of the organization and external partners. - High degree of discretion and ability to manage highly confidential information. - Highly motivated and problem-solving attitude. - Strong sense of urgency in responding to constituents. - Effective verbal and written communication skills. - Self-reliance and ability to operate independently with limited direction. - Effective working relationships with internal leaders and peers. - Ability to effectively manage multiple time-sensitive tasks. Qualifications - High School Diploma or GED equivalent required; B.S. degree in human resource management, business administration, or another related field preferred. - Two or more years (2+) of HR experience required. - Basic knowledge of general HR principles, COBRA, and applicable state and federal laws. - Proficient with Microsoft Office Suite, especially Excel and PowerPoint. - Experience using HRIS systems and databases, UKG Pro preferred. Benefits - Medical, dental, vision, life, and disability insurance - 401(k) retirement savings plan with company match - Paid time off, sick leave, and paid holidays - Tuition reimbursement and professional development support - Discretionary bonuses and other performance-based incentives - Employee Assistance Program (EAP), wellness initiatives, and employee discounts - Eligibility for certain benefits may vary based on position, location, and employment status.