Role Description We are seeking an experienced and visionary Vice President of Support Services to join our executive team. In this pivotal role, you will provide strategic leadership and direction for our Support Services organization, ensuring exceptional customer experiences while driving operational excellence, process innovation, and organizational growth. You will foster a culture of continuous learning, accountability, and high performance, while developing innovative strategies that enhance the overall customer experience. As a key member of the leadership team, you will also provide visionary leadership in the application of Artificial Intelligence (AI) across the support organization. You will identify, evaluate, and implement AI-driven capabilities that enhance customer self-service, accelerate issue resolution, improve knowledge management, empower support professionals, and deliver actionable operational insights. The ideal candidate will possess a strong background in customer support leadership, proven experience building and developing high-performing teams, and a demonstrated ability to leverage emerging technologies and AI to improve customer outcomes, increase operational efficiency, and shape the future of modern customer support. What will be your impact: - Develop and execute strategic plans for the Support Services organization, ensuring alignment with the company's vision, mission, and long-term business objectives. - Define and execute the organization's AI strategy for Support Services, identifying opportunities to leverage AI to improve customer experience, increase employee productivity, automate repetitive work, and deliver actionable operational insights. - Drive financial performance by accurately forecasting and delivering multi-million-dollar recurring revenue while maintaining a high revenue-to-OPEX ratio and minimizing forecast-to-actual variances. - Spearhead annual pricing initiatives, oversee contract renewals, and implement strategies to track, understand, and reduce customer attrition. - Serve as the executive point of escalation for critical customer and operational issues, ensuring timely, effective, and customer-focused resolution. - Lead, mentor, and develop a high-performing team of managers, team leads, and support professionals while fostering a culture of accountability, innovation, continuous learning, and AI adoption. - Establish, monitor, and continuously optimize key performance indicators (KPIs) that measure customer satisfaction, service quality, operational efficiency, AI adoption, and business outcomes. - Oversee the development and continuous improvement of support processes, policies, knowledge management practices, and AI-assisted workflows that enhance scalability and service excellence. - Champion digital transformation initiatives that modernize customer support through automation, intelligent self-service, predictive analytics, and AI-powered knowledge delivery. - Collaborate closely with Product Management, Engineering, Professional Services, Sales, and Customer Success to continuously improve the end-to-end customer experience. - Partner with the Sales organization to support strategic pre-sales engagements, demonstrating the strength of our post-sale support capabilities and helping secure new business opportunities. - Ensure seamless transitions from implementation to ongoing customer support by partnering closely with Professional Services to preserve customer confidence and long-term success. - Manage departmental budgets and resources effectively while identifying opportunities to improve productivity through technology, automation, and process optimization. - Represent Support Services as a strategic executive leader, providing regular updates on organizational performance, customer health, AI initiatives, strategic risks, and opportunities for continuous improvement. Qualifications - A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field, or equivalent professional experience. - A minimum of ten (10) years of progressive customer support leadership experience, including at least five (5) years in a senior leadership or executive role. - A proven track record of developing and executing strategies that improve customer satisfaction, operational performance, employee engagement, and business results. - Demonstrated experience leading organizational transformation initiatives, including process improvement, digital transformation, and the practical adoption of Artificial Intelligence (AI). - Strong executive leadership, communication, coaching, and relationship-building skills with the ability to influence across all levels of the organization. - Exceptional analytical, financial, and problem-solving abilities with experience making data-driven decisions using operational metrics and customer insights. - Experience leveraging CRM platforms, support ticketing systems, knowledge management solutions, analytics platforms, and AI-enabled customer support technologies. - Experience managing departmental budgets, forecasting business performance, and optimizing resource allocation within established financial objectives. What would make you stand out: - A deep understanding of emerging customer support trends, AI technologies, automation platforms, and the evolving expectations of modern SaaS customers. - A proven ability to develop and execute an AI vision that transforms customer support through intelligent automation, AI copilots, predictive analytics, knowledge optimization, and enhanced employee productivity. - Experience evaluating and implementing AI technologies responsibly while balancing innovation, governance, security, customer trust, and measurable business value. - A history of building high-performing, innovation-focused organizations that embrace continuous improvement, experimentation, and data-driven decision making. - Experience presenting strategic initiatives and operational performance to executive leadership, customers, and boards while serving as a trusted advisor on customer experience and service excellence. Salary Salary range: $155,000 - $170,000 USD per year.

Role Description The Vice President, Corporate Development will lead the company's inorganic growth strategy, shaping and executing initiatives that accelerate growth, expand market opportunities, strengthen competitive differentiation, and enhance shareholder value. This executive will play a critical role in identifying and assessing strategic opportunities across mergers and acquisitions, strategic investments, partnerships, and other growth initiatives that support the company's long-term vision. Reporting to the SVP, Chief Strategy Officer, the Vice President, Corporate Development serves as a trusted advisor to the executive leadership team and Board of Directors, providing strategic insights on market trends, competitive dynamics, emerging technologies, and opportunities to enhance the company's portfolio and market position. Your Role Responsibilities? Here's What You'll Do. - Develop and lead the company's corporate development strategy in alignment with overall business and growth objectives, identifying inorganic opportunities that expand capabilities and unlock new markets. - Lead the evaluation and execution of acquisitions, investments, and strategic transactions, developing investment theses and business cases that assess market potential, competitive advantage, and long-term value creation. - Serve as a key advisor to executive leadership and the Board of Directors on corporate development activities, strategic growth opportunities, and capital allocation decisions. - Build and maintain a long-term opportunity pipeline, guiding transactions from opportunity assessment through integration while ensuring alignment with business strategy and stakeholder priorities. - Identify and evaluate alliances, joint ventures, ecosystem relationships, and strategic partnerships that support growth objectives across build, buy, partner, and invest alternatives. - Drive a disciplined approach to realizing strategic and financial value from completed transactions, partnering with business leaders to evaluate performance and incorporate lessons learned into future decision-making. Qualifications - 12–15+ years of progressive experience in corporate development, investment banking, private equity, strategy consulting, or related strategic leadership roles. - Demonstrated success leading complex M&A transactions and strategic growth initiatives from evaluation through execution. - Strong background within enterprise software, SaaS, information management, or technology-driven organizations. - Strong financial acumen, including valuation, investment analysis, capital allocation, and transaction structuring. - Executive presence with proven experience influencing senior leaders, Boards of Directors, and cross-functional stakeholders. Requirements - Experience supporting executive leadership teams and Boards on strategic investment and growth decisions. - Proven ability to translate market insights and business strategy into actionable, high-impact growth opportunities. - Strategic enterprise mindset with the ability to connect corporate development activities to long-term business objectives. - Skilled at navigating ambiguity while balancing strategic thinking with disciplined execution. - Demonstrated capability leading complex initiatives in dynamic, fast-paced environments. Benefits - Career development resources. - Wellbeing programs. - Innovation practices.

Role Description Risepoint is poised to transform the organization using technology and an AI-first mindset. We are seeking a visionary and execution-focused VP, AI Transformation and Enterprise Architecture to lead the next phase of our AI-powered transformation. This executive will be responsible for: - Working with cross-functional teams to build and scale AI-driven products. - Driving enterprise-wide AI adoption. - Shaping technology strategy and architecture. - Leading complex technology integration initiatives, including post-merger and acquisition (M&A) integrations. This role requires a unique blend of deep engineering leadership, enterprise architecture expertise, AI innovation, and strategic consulting capabilities. The ideal candidate is equally comfortable: - Defining long-term technology strategy. - Building high-performing engineering organizations. - Solving ambiguous, high-impact business challenges. The VP will partner closely with executive leadership, product, engineering, operations, and business teams to: - Accelerate AI adoption. - Modernize technology platforms. - Establish a scalable architecture foundation for future growth. Qualifications - 15+ years of progressive technology leadership experience, including leading large-scale engineering organizations. - Proven experience building and scaling software engineering teams and technology organizations. - Demonstrated success delivering AI-powered products and platforms in production environments. - Experience leading enterprise-wide technology transformation initiatives. - Deep expertise in enterprise architecture, technology strategy, and systems integration. - Significant experience managing complex cross-functional programs involving both technical and business stakeholders. - Experience leading technology integration efforts associated with mergers, acquisitions, or large-scale organizational transformations. - Passion for AI-first strategies and leveraging emerging technologies to accelerate business outcomes. - Experience in fast-moving industries and organizations that have technology systems supporting multiple brands within the same ecosystem. Requirements - Background in top-tier management consulting (e.g., McKinsey, Bain, BCG, Accenture, Deloitte, EY-Parthenon, or similar). - Experience in the Higher Education industry. - Hands-on experience with Agentic AI architectures, autonomous systems, multi-agent orchestration frameworks, and Generative AI platforms. - Experience deploying and scaling LLM-based applications and AI-driven automation solutions. - Expertise across modern cloud platforms, data platforms, APIs, integration architectures, and enterprise SaaS ecosystems. - Experience operating within high-growth, rapidly evolving organizations. Technical Expertise - Agentic AI and Generative AI architectures and implementation. - Large Language Models (LLMs), RAG, vector databases, and AI orchestration frameworks. - AI platform engineering, MLOps, LLMOps, and model lifecycle management. - Enterprise architecture and technology governance. - Cloud-native application architectures and distributed systems. - Data platforms, analytics, and integration architectures. - API strategies, event-driven architectures, and middleware platforms. - Cybersecurity, compliance, and responsible AI practices. Leadership Competencies The successful candidate will demonstrate: - Strategic Vision: Ability to define long-term technology and AI strategy aligned with business objectives. - Executive Influence: Strong executive presence with the ability to influence senior stakeholders across the organization. - Builder Mindset: Proven ability to create structure in ambiguous environments and build organizations, processes, and platforms from the ground up. - Transformation Leadership: Experience leading large-scale organizational and technology change initiatives. - Consultative Problem Solving: Ability to navigate complex business challenges and translate strategy into execution. - Operational Excellence: Strong focus on execution, accountability, and measurable outcomes. - Entrepreneurial Agility: Thrives in fast-paced environments with evolving priorities and significant white-space opportunities. Benefits - Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Role Description The VP, Value Added Assembly (VAA) business leader is responsible for the P&L for the VAA business within the Integrated Electronics division of TTM Technologies with primary focus on Radar and RF Technology. This position is responsible for the execution of contract requirements and performance for the Value Added Assembly businesses. Direct reports include a team of program management professionals. The role has matrixed support from manufacturing operations, engineering, business development, human resources, finance, and IT. Additional responsibilities include oversight of the matrixed support organizations as it relates to program performance and execution, business development and proposal strategy. Performs a variety of tasks, leads and directs the work of others. This position is outward facing to TTM customers and internal to TTM leadership. The position is a remote based position with travel up to 50%. Duties and Responsibilities - Provide the overall vision, strategy, and leadership for the business group and effectively communicate to the organization, as appropriate. - Set the goals and objectives for the group, including orders, sales, growth, operating performance, budget, and others in support of the strategy. - Lead the development of market, product, and technology strategy consistent with the corporate strategic plan. - Work closely with the customer base, business development, sales, marketing, and internal engineering resources to ensure strategy alignment with IRAD, Technology Roadmap, and orders plan. - Maintain a good understanding of customers’ new products and program development needs and ensure clear dissemination of that information to appropriate personnel. - Demonstrate financial acumen applicable to business growth and execution; recognize trends and financial health indicators of existing business. - Lead a team of program managers to develop and implement business plans, schedules, and budgets to meet program goals and objectives. - Monitor and provide direction and leadership for assigned staff to ensure the progress of plans, recommending and implementing corrective actions as necessary. - Plan and allocate human and equipment resources to complete assigned objectives within schedule and budget commitments. - Be responsive to customer needs and ensure customer satisfaction and product quality. - Ensure all direct reports and functions managed actively support quality and customer satisfaction. - Institute an atmosphere of continuous product improvement for all company personnel. - Maintain necessary communications and cooperation with other company functions and business groups to support overall company goals and objectives. - Comply with and actively support Company policies and procedures such as equal employment opportunity, affirmative action, safety, ISO 9000, and ethical business practices. - Perform other related duties as assigned by manager. Essential Knowledge and Skills - Strong leadership characteristics and demonstrated talent development skills. - Strong business acumen and comfort in enabling, participating in, and influencing business decisions. - Program execution experience, preferably in the defense sector, focused on program execution, Cost & Schedule management (EVMS). - Excellent communication and management skills. - Problem solving where development of new solutions, methods, and/or systems will result in a major impact on the company’s success. - Make recommendations and implement improvements to processes, increasing efficiency. - Ability to implement recommendations and see projects through to completion. - Maintain a working knowledge of the manufacturing processes & systems to communicate effectively with external and internal customers. - Strong working knowledge of industry standards, certifications, and requirements. Required Education and Experience - Bachelor's degree in Engineering, Business or a related field. - 15+ years of leadership experience in the Aerospace & Defense industry with focus on Radar and RF Technology. - Experience with successful implementation of organizational change. - Experience within the A&D electronics industry and manufacturing experience preferred. Compensation and Benefits - TTM offers a variety of health and well-being benefit programs including medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. - Benefits are available 1st of the month following date of hire. - Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. - As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. - For California-based roles, compensation ranges are based upon specific physical locations. Export Statement - Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC. - Be able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents. - Recognize Foreign Person visitors by badge differentiation. - Understand and follow authorization procedures for bringing foreign visitors into facilities (VAL). - Understand the Export and ITAR requirements for shipments leaving the US. - Manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.