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Mission Lane

Join the Movement

Associate General Counsel – Collections, Servicing and Customer Operations

General CounselGeneral CounselFull TimeRemoteMid LevelTeam 501-1,000Since 2018H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

18 hours ago

Salary

$178K - $225K / year

Seniority

Mid Level

Professional Certificate7 yrs expEnglish

Job Description

Associate General Counsel – Collections, Servicing and Customer Operations

Mission Lane

• Owning day-to-day legal advice on collections, recoveries, and servicing. • Negotiating and closing contracts with debt sale counterparties, vendors, and technology providers. • Tracking legal and regulatory developments as they land, including the fast-moving rules around AI in back-office and customer-facing tools, and helping the business turn them into compliant products, services, and controls. • Partnering directly with the business on new initiatives that improve the servicing and collections experience, and with Compliance and Risk to sharpen consumer communications and internal processes alike. • Spotting where the business is headed before it gets there, flagging issues and opportunities early.

Job Requirements

  • JD from an accredited law school and an active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted)
  • 7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law
  • Deep understanding of the regulatory landscape governing credit card servicing, collections, and recoveries: FDCPA and state debt collection law, SCRA, Regulation Z, Regulation B, and UDAAP
  • Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements
  • A track record of prioritizing and delivering across multiple, shifting projects at once, with the communication skills to brief anyone from frontline teams to senior leadership
  • Strong, independent analytical judgment you trust enough to make calls in a fast-moving, still-forming environment
  • Able to work fully remote, with travel of roughly once a quarter for 2 to 5 days
  • A high standard of ethics and integrity, matched by genuine strategic instinct.

Benefits

  • paid time off
  • 401(k) match
  • monthly wellness stipend
  • health/dental/vision insurance options
  • disability coverage
  • paid parental leave
  • flexible spending account (for childcare and healthcare)
  • life insurance
  • remote-first work environment

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