Be.change Consulting logo
Be.change Consulting

Be.Change Consulting Impulsamos tu Transformación Digital. Potenciamos tu empresa con innovación tecnológica y consultoría estratégica. Desde desarrollo de software e inteligencia artificial hasta transformación digital y talento especializado, te ayudamos a crecer en un mundo digital.

Database Administrator (DBA)

Location

Colombia

Posted

2 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Database Administrator (DBA)

Be.change Consulting

Role Description Buscamos a alguien con mentalidad de constructor para hacerse cargo de la automatización e IA de una mesa de servicios de forma continua. Partirás de una hoja de ruta ya definida, pero el rol va mucho más allá de ejecutarla: se trata de construir, operar y hacer evolucionar las soluciones en el tiempo —agentes inteligentes que atienden, flujos que se orquestan solos y procesos que dejan de ser manuales—, e ir identificando nuevas oportunidades de automatización a medida que la operación crece. Es un rol técnico de punta a punta y de largo plazo, donde tu trabajo se ve funcionando, no en una presentación. - Construir y poner en producción agentes de IA para atención de primer nivel (service desk). - Automatizar procesos de la mesa de servicios de extremo a extremo. - Diseñar y orquestar flujos que integren distintas herramientas y sistemas. - Parametrizar soluciones existentes y crear soluciones a la medida según la necesidad. - Acompañar el ciclo completo: implementación, ajuste y operación. Qualifications - 5+ años de experiencia. - Experiencia con CRM Dynamics. - Experiencia en automatización de procesos con UiPath (obligatorio). - Conocimiento en orquestación de flujos con n8n (obligatorio). - Manejo de Copilot Studio para el desarrollo de soluciones de IA generativa (obligatorio). - Capacidad demostrada de desarrollar o configurar agentes de IA para atención de primer nivel. - Habilidad para parametrizar soluciones existentes y construir soluciones a la medida. Requirements - Experiencia comprobable en automatización de procesos con UiPath. - Experiencia en orquestación de flujos con n8n. - Capacidad demostrada de desarrollar o configurar agentes de IA para atención de primer nivel. - Habilidad para parametrizar soluciones existentes y construir soluciones a la medida. - Deseables: - Manejo de Copilot Studio u otras plataformas de IA generativa. - Experiencia previa en mesas de servicio o entornos de soporte técnico. - Familiaridad con integraciones vía API y manejo de datos entre sistemas. - Nociones de gestión de servicios de TI (ITIL) o herramientas de ticketing (ServiceNow, Jira Service Management, Freshserv). Benefits - Cultura de trabajo orientada a resultados. - Participación en proyectos de alto impacto. - Ambiente creativo, colaborativo y diverso. Company Description Be.Change Consulting Impulsamos tu Transformación Digital. Potenciamos tu empresa con innovación tecnológica y consultoría estratégica. Desde desarrollo de software e inteligencia artificial hasta transformación digital y talento especializado, te ayudamos a crecer en un mundo digital.

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Advancing EEO for all. Sharing information here to help you understand and prevent employment discrimination.

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