• Build out and standardize new functions and processes before specialists are hired (implementations, recruiting, marketing, business operations, and more) • Take on cross-functional priorities that shift quarter to quarter based on company needs • Create durable playbooks and systems that set up future hires for success • Partner directly with the CEO and collaborate closely with the sales and engineering teams • Support customer-facing work as needed, including occasional travel for implementations or case studies

• Lead the execution of analytics and reporting strategies that support Service Operations performance management and decision-making • Translate business needs into actionable reporting, dashboards, and insights across operational, financial, workforce, and experience domains • Deliver and continuously improve performance reporting (e.g., scorecards, dashboards, monthly/weekly reporting routines) with a focus on accuracy, consistency, and usability • Partner with Operations, Finance, Product, and Technology teams to identify analytics opportunities and drive data-informed decisions • Manage and evolve reporting tools and dashboards (e.g., Tableau, Power BI) to enable self-service insights for business stakeholders • Ensure data integrity, quality, and adherence to governance standards across reporting and analytics outputs • Identify root causes and performance drivers, delivering insights and recommendations to improve efficiency, quality, and customer experience • Lead and develop a team of managers, analysts, and SMEs, fostering strong analytical capabilities and accountability for outcomes • Drive process optimization by reducing manual reporting, improving automation, and increasing speed-to-insight • Support the execution of performance management routines (e.g., operating reviews), ensuring readiness of insights and materials • Contribute to advancing analytics capabilities, including adoption of new tools, methodologies, and data sources

• The primary responsibility of the Director of Property Operations is to implement property management strategies and initiatives in accordance with established goals and objectives. • Oversee the day-to-day operational activities for all properties within their affordable housing portfolio and ensure that all personnel are fully supported, trained, and embrace Monroe Group’s mission. • Working closely with the Vice President to refine and implement property management strategies that best support and promote the Monroe Group’s mission. • Maximize the operating efficiency and financial performance of the portfolio by identifying strategic and tactical initiatives. • Create and maintain professional and supportive environments at all properties within the portfolio.

• Prepare and maintain commercial shipping documentation. • Classify products using the correct HS (Harmonized System) Codes. • Update and maintain data across internal ERP and operational systems. • Coordinate domestic and international shipments with freight forwarders and logistics providers. • Monitor shipment progress and resolve operational issues. • Support customs documentation and ensure compliance with import/export requirements. • Liaise with suppliers, warehouses and internal stakeholders to ensure smooth order fulfilment. • Maintain accurate inventory, shipping and operational records. • Assist with process improvements and operational reporting. • Provide general administrative support to the operations and logistics teams.